wifi doesn't work with IOS 7

Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?

Posted on Sep 19, 2013 8:28 AM

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Question marked as Top-ranking reply

Posted on Oct 5, 2013 2:30 PM

On page 24 of this thread, Tomeucanyellas wrote:


I've contacted Apple following this link http://www.apple.com/support/contact/, follow the steps. If your Care Plan has expired click on Exception -> IOS7.


It seems my iPhone 4s had a hardware issue with the WIFI chip. Apple replaced my iPhone without costs and mine had no warranty!


Hope it helps!


User uploaded file


I am in Canada. iPhone 4S, iOS 7.0.2.

Experienced the same greyed wifi issue since update.

My phone is out of warranty by more than half a year.


Followed instruction from Apple's knowledge base, all the tricks explained here and in other threads, except the dryer/freezer ones.

Sometimes, immediatly after applying a fix, wifi/bluetooth became enabled, but never more than half an hour.


Yesterday, Oct 5, I followed user Tommeucanyellas recommandation, quoted here.

I chose the right Country, and clicked the following:


iPhone > Service request & Troubleshooting > Restore or update not working as expected.

Then I entered my serial number. Then choose iOS 7 in the next menu.


I chose to schedule a call. The phone rang at the exact scheduled time. Spoke to a first nice and polite representative who asked if I tried the workarounds explained on the Apple knowledge base, as well as backup/restore and reset network settings. Then I've been put on hold for a couple of minutes. When she came back, she transferred me to a senior representative.


The senior representative acknowledged the situation and apologied. Without me asking anything yet, he offered me to make an exception, a free replacement.


To get the new phone, he proposed to

-go to an apple store (this is a 3 hours drive for me)

-I send my phone, when they get it the send a new one.

-They charge my CC, send me a phone, then I have 10 days to send them the faulty one with the box I received my new phone in. Then they undo the CC billing.


I chose the last option of course.

The same day the new phone left the warehouse in PA and is scheduled to arrive at my place by tuesday.


At the end of the conversation I asked if he was aware of the technical issue. He couldnt tell me, but said that was a known issue and some customers were experiencing this.


I must admit I've been pleasantly surprised about the outcome of this issue.


For those not having luck at an AppleStore, I suggest you try this.



Thanks to Tommeucanyellas for bringing this solution out.


Pan

1,011 replies

Sep 27, 2013 3:16 PM in response to Fede23

I didn't update to IOS7 yet but as of last night both my iphone 5 and ipad 2 quit connecting to my home wifi. I have reset my wifi and even reset my whole ipad back to factory. It won't accept my password to access the secured wifi and password has not been changed. Since both my non apple computers are connecting it doesn't appear to be a router issue? The only update I did was icloud yesterday. Could that be an issue?

Sep 27, 2013 3:33 PM in response to trickstercop

trickstercop wrote:


The references to "your" company and "your" customers are NOT totally misdirected here. If you read the post again you will see that I posted the comments directly to http://www.apple.com/feedback/

Of course. And:


"TJBUSMC1973 (Moderator)


I know nothing about you however it would appear you may be some type of moderator on this Support Community. Nothing you say is helpful to the posters. You seem to enjoy chastising and belittling people when all they want to do is seek help. I have took your advice and submitted the below comments directly to http://www.apple.com/feedback/

however it would appear Apple are unable to reply personally to the customer. Sums it all up for me. I hope more posters here use the link to direct thier complaints directly to apple."

Sep 28, 2013 11:57 AM in response to Fede23

My Wifi connection worked fine until the latest upgrade. Now if I can get it to connect at all, it will kick out within hours. I do all the recommended resets which work but only temporarily. I tried to contact Apple. The call was dropped. I contacted them by email (with my PC). I received a "ticket" but when I tried to use it to contact them, it "could not be found". Then they had a nerve to send me an email to ask how my "experience" with Apple Support had gone. Talk about adding insult to injury.


This is beyond annoying.

Sep 28, 2013 2:05 PM in response to Fede23

Ive tried everything including Bam11's post above. After installing IOS7 on my iphone 4 and ipad 3, everything worked fine til today, i woke up, saw my APE had a blinkung yellow light, reset and istalled latest firmware and got my steady green going, my old imac is connecting fine to the APE but my IOS7 devices wont, they recognize my network but just wont connect. Said devices can connect to other unlocked networks in the area but not mine. i suppose ill sit tight for a few days, im sure apple will address the issue or someone will provide a fix.


pleaee excuse my wording and gram,,,, I'm at work trying to multi.

Sep 28, 2013 3:26 PM in response to whuff

I am having same problem -- upgraded iPhone to IOS7 last Sunday...I just noticed yesterday that it wasn't connected to my home WiFi (Apple Airport). But the button to turn WiFi on won't even move? I have not updated iPad yet, so it and my iMac continue to be WiFi fine. It's not my WiFi.... it's the IOS upgrade. I also have a 4s.


I just upgraded to ios 7.0.2 --- and still having the same problem. It's like the WiFi on the phone has been disabled or something. Weird

Sep 28, 2013 4:37 PM in response to tatersalad1989

Hi you are right, The ios7 has caused a problem with my iPhone 4S but will be replaced because its 10months old. I have read an article tonight that has made me unimpressed with Apple. They have no plans to sort the wifi issue and that customers are on there own. If Apple don't stand by there loyal customers and sort this, then the customers will eventually buy other products. I for one will not purchase another Apple product even after a replacement.

Sep 28, 2013 8:26 PM in response to Fede23

Goodluck to all of us if apple would bulge and listen this time...we've been belingered by the same problem since IOS 6 and Apple said it was a hardware issue on most phones and not related to updating to IOS 6.......didnt buy it and put my 4s in the drawers for months since then, just gathering dust.....then lately had it updated to IOS 7 thru itunes and got wifi back on for a while until it dropped out and happened As frequent as most users on this thread....same bandaid fixes work but still will drop out after some time...i was even able to update it to the latest ios 7.0.2 OTA using home wifi and did facebook a lot....wifi still drops and had same hanging issues esp. On settings menu......Apple, who's lying now?......fix our phones and get your act together......be responsible on your wreckless & damaging upgrades.....otherwise, you'll be a sinking ship

Sep 29, 2013 7:04 AM in response to mr martin

I did file a complaint at Apple's feedback site, but I think the prospects are rather dim. If they wanted to accept responsibility for this fiasco, they would have done it long ago (just imagine a communique from Apple: "We are aware of the problem, it is our fault, and we are working day and night to put it right. Sorry y'all!" - now, THAT would be a totally different kettle of fish!). For now their attitude seems to be "your problems, not ours". I am this close to saying: "To **** with this, even if I have to repurchase all my favorite apps for a new Android smartphone, it will be cheaper than buying a new phone or paying for a replacement, so I should probably cut my losses and run. THAT they will understand - "voting with your feet" has always been and will always be the most efficient method of punishing corporations which grow smug and unresponsive. That is what competition is for, after all. I give them two weeks maximum to come up with a solution (or a recognition of the problem), and then off I go to greener pastures (the Far East seems a good place to start)... And yes, this IS an ultimatum... 👿

Sep 29, 2013 7:40 AM in response to Susanmb72

Agree with your balanced opinion here.


As you point out the real question is what Apple want to do about the unfortunate 4S customers who basically had an unreliable phone (from the hardware point of view) but didn't know about this until ios 7 caused the breakdown. There are many people like me who have just run out of the warranty but thought they were buying a quality product - obviously not a quality product if there is a chip prone to breakdown. Why should we pay for a production mistake that is clearly Apple's fault?


What do Apple want to do about it? Remain silent?

Sep 29, 2013 8:01 AM in response to dzseti

I wonder did Apple know about the chip being faulty and if so, why was there never a product recall done? How big is the problem? It is unfair that the customer is suffering becuse of all this. As for you, I completely understand your frustration, I wish I could help but this is Apple's problem and they need to sort it. I was getting a mini Ipad for Christmas from my family, I have told them to look at other ipads.....Not buying another apple product, whether my phone is fixed or not. All the best to you I hope you get this sorted? ITS SO UNFAIR.

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wifi doesn't work with IOS 7

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