wifi doesn't work with IOS 7

Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?

Posted on Sep 19, 2013 8:28 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 5, 2013 2:30 PM

On page 24 of this thread, Tomeucanyellas wrote:


I've contacted Apple following this link http://www.apple.com/support/contact/, follow the steps. If your Care Plan has expired click on Exception -> IOS7.


It seems my iPhone 4s had a hardware issue with the WIFI chip. Apple replaced my iPhone without costs and mine had no warranty!


Hope it helps!


User uploaded file


I am in Canada. iPhone 4S, iOS 7.0.2.

Experienced the same greyed wifi issue since update.

My phone is out of warranty by more than half a year.


Followed instruction from Apple's knowledge base, all the tricks explained here and in other threads, except the dryer/freezer ones.

Sometimes, immediatly after applying a fix, wifi/bluetooth became enabled, but never more than half an hour.


Yesterday, Oct 5, I followed user Tommeucanyellas recommandation, quoted here.

I chose the right Country, and clicked the following:


iPhone > Service request & Troubleshooting > Restore or update not working as expected.

Then I entered my serial number. Then choose iOS 7 in the next menu.


I chose to schedule a call. The phone rang at the exact scheduled time. Spoke to a first nice and polite representative who asked if I tried the workarounds explained on the Apple knowledge base, as well as backup/restore and reset network settings. Then I've been put on hold for a couple of minutes. When she came back, she transferred me to a senior representative.


The senior representative acknowledged the situation and apologied. Without me asking anything yet, he offered me to make an exception, a free replacement.


To get the new phone, he proposed to

-go to an apple store (this is a 3 hours drive for me)

-I send my phone, when they get it the send a new one.

-They charge my CC, send me a phone, then I have 10 days to send them the faulty one with the box I received my new phone in. Then they undo the CC billing.


I chose the last option of course.

The same day the new phone left the warehouse in PA and is scheduled to arrive at my place by tuesday.


At the end of the conversation I asked if he was aware of the technical issue. He couldnt tell me, but said that was a known issue and some customers were experiencing this.


I must admit I've been pleasantly surprised about the outcome of this issue.


For those not having luck at an AppleStore, I suggest you try this.



Thanks to Tommeucanyellas for bringing this solution out.


Pan

1,011 replies

Oct 2, 2013 4:01 PM in response to Fede23

My problem seems a little different from the other problems. I can only connect to my home WIFI if I'm within a few feet of the router. Then, though it appears to be connected, it does not act like it. Everything takes a long time to load, some a very long time, like Pandora and Youtube, as if I were connected via a cellular network. If I move too far away it is no longer connected at all. Resetting and turning on/off has not helped.

Oct 2, 2013 6:00 PM in response to ilikeacker

Just tried your suggestion, and so far 24hrs later and its actually working fine, no issues at all. I recomend ppl try this if they havent already.


i noticed during the beta versions pf ios7, siri would always say things like "calling your brother's iphone." Since the official versions, i notice siri responds "calling your brother - iphone." You may be on to something with the apostrophe thing, though it seems kinds strange it could throw so much off.

Oct 3, 2013 11:01 AM in response to Fede23

Update: mine has been on again, off again over the past several days. As of yesterday it is off completely. Previously, it had only greyed out once briefly, but now it is permanently broken. No amount of fiddling with settings or restarting will do anything.


I went into Verizon and played with the Galaxy phones. I must say I'm tempted. Unfortunately, that would throw off the nice way that my iPad and iPhone play together, but I'm really disillusioned by Aplle's response to this issue.


If it's just a small problem that a few people are having, then just quietly make it right for those people. If it's a widespread issue, then issue a release and make it right. If this is a hardware issue, I'm disappointed because my phone is only a few months old. If it's a software issue, then making customers pay for a new phone is dishonest at best.


Poorly played, Apple.

Oct 3, 2013 1:35 PM in response to DublinRanch

Here's the problem. I too have an iPhone 4, and have had no problems at all. Neither on my iPad 2. Sweetness and light all the way.


You say "Most frustrating is the deafening silence of what is a problem impacting more than a handful of people". Agreed. The statistical problem here is that there are hundreds of millions of users now using iOS 7. Where are they all voicing their anger, compared to your "more than a handful" impacted by the problem?

Oct 3, 2013 2:05 PM in response to tonefox

With respect, if you bought an iPhone 4s just over a year ago, have no problems with the device, then upgrade the phone to iOS 7, and immediately have problems, and then are told by Apple you have to buy new hardware, and then find out there are 23 pages of customers facing the same problem, wouldn't you be frustrated with Apple? Easy for you to be an apologist given you haven't had the problem faced by the 23 pages of people who have.

Oct 3, 2013 9:53 PM in response to TJBUSMC1973

TJBUSMC1973 is implying this is a hardware issue (because allegedly otherwise ALL devices would be affected - a lame assumption as it leaves out the possibility of software conflicts which may explain the apparent selectiveness of the wifi disease). Tonefox is claiming the issue affects "up to a hundred individuals".

So here are some simple questions to both of them:

1. Suppose this IS a hardware issue. Then who is responsible (and should pay) for the hardware failure? Apple which manufactured the defective hardware which was pushed over the edge by a software update offered by Apple? Or maybe the owner of the defective hardware who had a WORKING PIECE OF HARDWARE until he/she made the update as suggested by Apple according to Apple's instructions?

2. Suppose the issue affects relatively few individuals. Apparently they are not to blame for the problem (they merely did what Apple told them to do - without warning of possible consequences). If they are so few, why won't Apple own up its failure and replace those "few" phones free of charge regardless of whether the warranty period has expired? Well, I believe that maybe the number of affected individuals is considerably higher (and disclosing the number would be VERY BAD PUBLICITY), or Apple has become too smug in its attitude towards its customers (hundreds of millions are happy, so let those who are unlucky - "up to a hundred" - do what they will, they are not OUR problem). Be that as it may, Apple's failure to heed the cries of those affected by the wifi disease (while hundreds of millions are happy, duh) borders on disgusting - and could be a harbinger of more woes to come. If Apple is not worried by a few users ("up to a hundred") defecting to Samsung or other competitors, this is BAD, as this is an indication of how others will be treated when new problems crop up.

3. Many claim that they had no problems while their iPhones were running on iOS 1.6.3. Rolling back to that version would easily resolve the hardware/software dilemma. Why won't Apple permit it - at least for those who openly say they have been affected by the wifi disease IMMEDIATELY AFTER THE UPGRADE to iOS 7?

Sorry for so many letters - it's just that I loved my iPhone, and now I feel betrayed - and being shrugged off because I am one of "up to a hundred" individuals who was stupid enough to believe they had purchased top-quality hardware DOES NOT HELP!

Oct 3, 2013 11:28 PM in response to Prokhozhy

same here, this is my second phone ' blown by an upgrade' sick of apple..... feel utterly let down, 1st handset (4s) wifi dropped out during the ios 6 upgrade...12 months later the new handset does the same on ios 7..,, and before anyone asks yes have tried everything.... off to apple store tommorow and they better have a manager ready..... ive got three phones on contract , we renew in february and that will be the end of my apple journey...... loved the iphone..... however sick of being fobbed off with excuses ' its the hardware/ its a software issue/ its the software that casued the hardware isssue' ..... never again...... trouble is apple is so big it doesnt care..... the staff on the technical helpline seemed to be programmed to only say the same thing......


rant over.....

Oct 4, 2013 11:54 AM in response to TJBUSMC1973

Tonefox is claiming the issue affects "up to a hundred individuals".

Not so. Read it again: "how many posts from the same posters? Maybe up to a hundred individuals?". I made no estimate as to the number of users with the problem, only the number of users posting on this thread. I suggest again that if the issue were caused only by the new iOS, then there would be over 200 million people in the world unable to access wifi, and it would have hit national newspapers and TV. Please do not misquote me.

Oct 4, 2013 12:03 PM in response to oldmisstreacle

oldmisstreacle wrote:


Bought a Samsung Galaxy! Yippeee - I am free - no more will Apple mess up my life with an ios update and blame me, the hardware or anything else! They have lost the plot! Farewell dear friends.....

As Arnold would say "You'll be back" when an Android update borks something in your device. Or most annoying, a rogue app trashes a bunch of other stuff. Ever wonder why it is highly recommended to run AV software on Android? With Apple all the apps are vetted by Apple. With Android you get what you get. There is no validation by anyone of the software. There have already been multiple rogue apps for Android.


You are also at the mercy of your cell provider as to when you get updates for Android. Unless you root your phone. Galaxy is a fine device, so is iPhone. They are tools, they are not life support systems. If you don't like one product you can change as you have done.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

wifi doesn't work with IOS 7

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.