wifi doesn't work with IOS 7
Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?
Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?
On page 24 of this thread, Tomeucanyellas wrote:
I've contacted Apple following this link http://www.apple.com/support/contact/, follow the steps. If your Care Plan has expired click on Exception -> IOS7.
It seems my iPhone 4s had a hardware issue with the WIFI chip. Apple replaced my iPhone without costs and mine had no warranty!
Hope it helps!
I am in Canada. iPhone 4S, iOS 7.0.2.
Experienced the same greyed wifi issue since update.
My phone is out of warranty by more than half a year.
Followed instruction from Apple's knowledge base, all the tricks explained here and in other threads, except the dryer/freezer ones.
Sometimes, immediatly after applying a fix, wifi/bluetooth became enabled, but never more than half an hour.
Yesterday, Oct 5, I followed user Tommeucanyellas recommandation, quoted here.
I chose the right Country, and clicked the following:
iPhone > Service request & Troubleshooting > Restore or update not working as expected.
Then I entered my serial number. Then choose iOS 7 in the next menu.
I chose to schedule a call. The phone rang at the exact scheduled time. Spoke to a first nice and polite representative who asked if I tried the workarounds explained on the Apple knowledge base, as well as backup/restore and reset network settings. Then I've been put on hold for a couple of minutes. When she came back, she transferred me to a senior representative.
The senior representative acknowledged the situation and apologied. Without me asking anything yet, he offered me to make an exception, a free replacement.
To get the new phone, he proposed to
-go to an apple store (this is a 3 hours drive for me)
-I send my phone, when they get it the send a new one.
-They charge my CC, send me a phone, then I have 10 days to send them the faulty one with the box I received my new phone in. Then they undo the CC billing.
I chose the last option of course.
The same day the new phone left the warehouse in PA and is scheduled to arrive at my place by tuesday.
At the end of the conversation I asked if he was aware of the technical issue. He couldnt tell me, but said that was a known issue and some customers were experiencing this.
I must admit I've been pleasantly surprised about the outcome of this issue.
For those not having luck at an AppleStore, I suggest you try this.
Thanks to Tommeucanyellas for bringing this solution out.
Pan
tonefox wrote:
Tonefox is claiming the issue affects "up to a hundred individuals".
Not so. Read it again: "how many posts from the same posters? Maybe up to a hundred individuals?". I made no estimate as to the number of users with the problem, only the number of users posting on this thread. I suggest again that if the issue were caused only by the new iOS, then there would be over 200 million people in the world unable to access wifi, and it would have hit national newspapers and TV. Please do not misquote me.
But then, it would be more difficult to debate with you. Because then, he'd have to address the actual facts, instead of relying upon emotionalism.
Really people, I thought this was a discussion for "support". I have been following this thread to see if anyone comes up with a fix for our mutual issue of IOS 7 causing wifi problems. Criticizing each other doesn't help any of us!
WiFi connection is not working on my iPhone 4s even when I upgrade it to 7.0.2, I am seriously thinking to by Galaxy Note 3 in case if this problem have not solved. We need a new update to sold this problem.
Hey ron310 -- Interesting post.
Mine is a Verizon 4s (still under Apple Care) .... and is about 1.5 years old too. Have not been able to connect to WiFi, despite the remedies listed. Hardware-wise, I am 100% Apple (Airport WiFi, iPad, iMac) ...with cable internet. I have not upgraded the OS on my iPad.... and I've told my parents to hold off on their Verizon phones (also 4s) until I figure out the problem with mine.
Don't know if is the carrier, the hardware or IOS 7. I live in Panama, Central America, around me are friends that had upgraded to IOS 7 with the iphone 4s including my husband and nothing happen to them. Try everything and still have the same problem. Not going to upgrade any device until can solve this issue.
Both my iPhones 4s were purchased in an Apple Store as full price, unlocked iPhones and are operating on the T-Mobile network. It is not clear to me why the operator choice would have an impact on an unlocked iPhone, unless the operator downloads oprator settings that specifically apply to WiFi connectivity. The issue is not wether I can connect to a router, etc., the issue is that I can not even activate the WiFi system because of the grayed out switch in the WiFi settings screen. BTW, I found out that I can toggle the WiFi button after swiping up the new control panel. Needles to say, it doesn't do nothing. That piece of software seems to be a simple GUI that issues commands to the OS/HW and either never checks what happened, or, if it checks, doesn't bother to tell the user.
exact same issue. I've been using my phone sans WiFi for weeks now. It is awful. AT&T is now throtteling my service. This issue alone makes me wish iOS7 never happened.
I had the beta version of iOS7, and it worked GREAT! Everything was wonderful. Then, after the real one came out I installed that and nothing but trouble. Luckilly my contacts were in the cloud. I've reset everything, had an apple tech tighten the screws on the antenna, reset network settings, restored... iTunes won't go past telling me "I see you iPhone. It's already set up" and then it "ejects it." This is buggy, and awful and needs to be fixed.
No problems with emoting - I feel the same way about this company ...
Now on to page 26 of this discussion - I joined at about page 8 or so, but still no solution. What bothers me more is that I have seen no sign of Apple responding to the issue even to say they are dealing with it or take it seriously. I even chatted with someone from support in the US who when I asked whether she could check whether the technical guys knew about it and we're investigating, I got the"this is not my job" response and a hurried closure of the chat. Apple is always after feedback but feels no obligation to make this a two way communication. This is not only arrogant, but shows that they don't take quality service seriously ...
Tonefox: "I made no estimate as to the number of users with the problem, only the number of users posting on this thread." (Hope I'm not misquoting this time)
Apparently nobody can make that estimate, including Apple, because based on what I've read so far Apple has not even attempted a headcount to determine the severity of the wifi issue and is not taking it seriously, and that's the real problem - for those who have it.
TJBUSMC1973: "But then, it would be more difficult to debate with you. Because then, he'd have to address the actual facts, instead of relying upon emotionalism."
Dear TJBUSMC1973, in my book, the actual facts are these: millions of iPhone users upgraded to iOS 7; an undetermined (why?) number of those users have lost the use of the critical wifi function immediately after the upgrade, which MAY be suggestive of a cause-effect relation; certain remedial steps suggested by Apple have proven inefficient in an unknown (why?) number of cases, and the unlucky owners of those iPhones are now stuck up with glorified basic phones/calculators. I am one of those select few (how few? nobody knows - nobody WANTS to know). May I please be emotional about those facts? Maybe if you were one of those select few, you'd be more empathetic. Incidentally, have YOU upgraded to iOS 7?
Unfortunately I tried the same here in The Netherlands.
Spoke to an Apple support engineer on the Apple website: Nice guy, Quentin his name is, he promised me I could get a replacement for free and advised me to contact Apple support in The Netherlands.
I did and they refused to replace my phone. I asked them to read the transcript of my talk with the engineer, which they did, and they told me Quentin was wrong and I could not claim warranty since my phone was one month out of warranty.
I got lucky I was able to get apple to give me a new phone or free even tho I was 2 months out if warranty. The phone they gave me us still on iOS 6 I am afraid to download 7 due to these issues and I'm afraid the battery life is awful.
I's 7 even worth downloading or can I stay on 6 forever
Yes, you might think Apple was interested in helping, but all you can do is give "feedback" into its black hole and hope that sooner or later some light does escape ... Don't make the mistake of thinking that Apple wants a two way dialogue with its customers - too expensive for them and might impact their profit line ...
neysafromky wrote (quoting AT&T): "...Apple is working on a fix." Is it now! If it is true, that's the best piece of news in more than two weeks. Well, better late than never. I'll keep my fingers crossed... Dear gurus (TJBUSMC1973, Tonefox), any comments? 😉
P.S. I am NOT gloating, if this is true, the key word will be "vindication"...
Prokhozhy,
I am just making an educated guess based on visits to the 20-30 comment feeds about wifi issues. If you figure about 1% of people with issues are taking the time to comment. Maybe this is too much of an assumption but so is the assumption that only about 100 people are having this "isolated" issue, which has been iterated more than once in this message string.
Thank you, wowflute!
Yeah, assumptions have that way of leading one astray ("don't assume because you make an *** of u and me"), but assumptions can also be very different. Examples: (1) numerous users assumed that an upgrade offered by a well-trusted company would do no harm to their devices (because they could not have reasonably anticipated a messup, not from a well-trusted company); and (2) corporate protectors assumed the number of people affected by the messup was negligible (because they could not have reasonably been expected to go against the corporate line).
Sorry, y'all, if I sound excessively bitter, it's just that I have a very short fuse with people who - for whatever reason - enthusiastically engage in what I perceive as stonewalling and/or whitewashing... And I DID (and do) love my iPhone... And it HAS gone incommunicado following a routine procedure...
I am a sucker for "good" reasonable assumptions. So I ASSUME the company created by Steve Jobs will come around and deal with this nonsense...
Messeurs Protectors, please do not bother to comment on my emotionality...
wifi doesn't work with IOS 7