wifi doesn't work with IOS 7

Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?

Posted on Sep 19, 2013 8:28 AM

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Posted on Oct 5, 2013 2:30 PM

On page 24 of this thread, Tomeucanyellas wrote:


I've contacted Apple following this link http://www.apple.com/support/contact/, follow the steps. If your Care Plan has expired click on Exception -> IOS7.


It seems my iPhone 4s had a hardware issue with the WIFI chip. Apple replaced my iPhone without costs and mine had no warranty!


Hope it helps!


User uploaded file


I am in Canada. iPhone 4S, iOS 7.0.2.

Experienced the same greyed wifi issue since update.

My phone is out of warranty by more than half a year.


Followed instruction from Apple's knowledge base, all the tricks explained here and in other threads, except the dryer/freezer ones.

Sometimes, immediatly after applying a fix, wifi/bluetooth became enabled, but never more than half an hour.


Yesterday, Oct 5, I followed user Tommeucanyellas recommandation, quoted here.

I chose the right Country, and clicked the following:


iPhone > Service request & Troubleshooting > Restore or update not working as expected.

Then I entered my serial number. Then choose iOS 7 in the next menu.


I chose to schedule a call. The phone rang at the exact scheduled time. Spoke to a first nice and polite representative who asked if I tried the workarounds explained on the Apple knowledge base, as well as backup/restore and reset network settings. Then I've been put on hold for a couple of minutes. When she came back, she transferred me to a senior representative.


The senior representative acknowledged the situation and apologied. Without me asking anything yet, he offered me to make an exception, a free replacement.


To get the new phone, he proposed to

-go to an apple store (this is a 3 hours drive for me)

-I send my phone, when they get it the send a new one.

-They charge my CC, send me a phone, then I have 10 days to send them the faulty one with the box I received my new phone in. Then they undo the CC billing.


I chose the last option of course.

The same day the new phone left the warehouse in PA and is scheduled to arrive at my place by tuesday.


At the end of the conversation I asked if he was aware of the technical issue. He couldnt tell me, but said that was a known issue and some customers were experiencing this.


I must admit I've been pleasantly surprised about the outcome of this issue.


For those not having luck at an AppleStore, I suggest you try this.



Thanks to Tommeucanyellas for bringing this solution out.


Pan

1,011 replies

Oct 8, 2013 6:23 AM in response to claudiofrombl

I think you lived under the impression that the guys at Apple support are some kind of geniuses... The're not little Steve Jobs' ...most of them are morons working on a minimum wage... They do not know (nor do they care) about any details of Apple products, they only follow the procedure: be polite to the customer, don't argue, say yes, and make him get off the line. If they receive the go ahead to change the devices, they'll do it, but not otherwise. And really, you don't need a new device with the same problem (since is in the software).


The reason I think they couldn't spot this problem is that they probably have in the test lab, very powerful Cisco access points, not crappy 50$ routers like we have at home. And this IS related to the router's signal power (or type), because my iPad worked perfectly on Vienna Airport's hotspot. The signal was very strong never failed once in like 4 hours (and the whole time I played Solstice Arena which requires a constant connection to Zynga's server). The story was sadly different when I tryed to do the same at home, though...

Oct 8, 2013 11:20 AM in response to Fede23

Apple is lying to us all! I had an issue with the upgrade and had Apple support on the line who helped get 7.0 running. Once finished I noticed the wifi greyed out. We went through every trick in his book to fix this, at one point while I was waiting on hold for the tech I was able to downgrade back to 6.1.3 and "POOF", wifi was working perfectly again! (hardware issue my ***) So when the tech came back on he said "great, now that we know we have a clean install with everything working, lets upgrade to 7.0 and we should be fine." Like an idiot I said "OK" and as soon as it was finished the wifi was greyed out again. I decided to play with it for a while to see if the wifi would come back and the next day Apple closed off the option to downgrade so now I am stuck with a phone that is broken because of their software, NOT a hardware issue. How can I be sure? I have been in India for the past few days so I made sure to put the phone in "Airplane Mode" so I wouldn't incur roaming charges from my carrier and guess what? The frickin wifi works now! I upgraded my apps, browsed the internet, sent emails, texts with iMessage and so on. Can I say hardware issue my *** again? So I switched off "Airplane Mode" just to test it and, yup, you guessed it, no wifi! Hmmmm, does that sound like a hardware problem to you?


If you ever have a hiccup with an iOS device Apple FORCES you to upgrade to the latest version. If you are out of warranty and lose wifi like everyone in this thread and thousands more they force you to pay for a new phone. This is ludicrous! They break your phone and then tell you to buy a new one!


Did you know Apple is already part of a class action settlement? Here is the skinny on that...


"The lawsuit claimed that Apple wrongfully denied warranty coverage by stating that iPhones and iPod touches had been damaged by liquid because a Liquid Contact Indicator ("LCI") (also known as a Liquid Submersion Indicator), which is visible through the headphone jack or through the dock connector port, had turned pink or red. Apple denies all allegations and is entering into this settlement to avoid burdensome and costly litigation. The settlement is not an admission of wrongdoing by Apple." ($53 Million)


I am approaching these same attorneys for this iOS7 issue in another class action suit. Any one who wishes to be part of this please contact me at L8tahoe at hotmail.com


Be well,


Mike

Oct 8, 2013 12:29 PM in response to Fede23

My ipad has been upgraded to ios7 and i have no issues on it but my iphone 5 has an issue similar to everyone in this discussion. The wifi gets disconnected every 2 minutes when i am at home but works well at office. Also, i am not able to backup to icloud. Infact, i got my iphone replaced by paying a dear amount since i had broken the phone. This new piece has these problems. I have tried everything possible that is updated on net but in vain.

Can some one suggest, if i should wait for an upgrade, or reset and restore my device, or visit apple for a replacement (which is time consuming as last time they took 20 days to replace the phone).

Your advices would be appreciated.

Oct 8, 2013 1:41 PM in response to L8TAHOE

it is outrageous that Apple are not doing anything about this; I use my phone for work but can't use it in the car now, can't use dictation and many other apps that are business based, emails with attachments take ages on 3G

there must be so many people with 4s phones that have this issue; I agree it seems like a software issue, even O2 said it's software

Apple told me to make an appointment at the store and pay around £150 for a new phone

I can imagine paying £150 and then they issue a software upgrade that fixes it . . . . that would be frustrating to say the least!

Oct 8, 2013 1:48 PM in response to amitd

amitd


I think you have a different problem; you are dropping connection at home but your office wifi connects!


I can't get connection anywhere, can't see anynetworks anywhere, no bluetooth, the wifi settings just say choose a network and keep looking indefinately, and if I reset the network settings the wifi button goes grey and you cannot operate it, so I put itin the fridge for a while and the green button comes back but no wifi or bluetooth!


I think most 4s users have this problem or a vaiation of it?

Oct 8, 2013 11:49 PM in response to Fede23

Same issue. My iPhone does now more or less a job that $50 phones do! It suppose to be a business phone, but this changed now dramatically when it can not connect to wifi. Of course I tried all the resets with no positive result. When travelling abroad I'm paying now huge bills to my network provider, even when I limit myself. Time to change to a competitor phone my wife is using.

Oct 9, 2013 5:18 AM in response to Jowshuf

Neah, android is much worse, my money is on Windows/nokia combo.


Microsoft has enough experience in building solid operating systems and nokia has experience in building quality devices. Plus, Windows Phone is not Java based, and this means less bugs, better security, less need for hundreds of cores and high frequencies. ...also, you get free Microsoft Office.. :)


Too bad, there are not so many apps, but I can live without most.

Oct 9, 2013 5:19 PM in response to Prokhozhy

Well, considering that there are over 900,000 Apps in the App store - trying to figure out all of the possible combinations that might be out there is simply not a viable request. I don't disagree with you that some of the issues with this release seem to be a result of being driven by a specific release date.


Had that release date been moved out to the Spring, many of these problems might not have been there.


But with over 900,000 apps, I would think that there are a lot more of the "most used" apps than you might imagine....it is simply not realistic to expect a developer to test with every possible combination of every popular app in a library of over 900K apps. You may whittle down the number of apps you need to test with, but the number of combinations of those apps would far exceed the 900K we are taking about.


Testing each app on the list all by itself isn't going to tell you anything. And, many of those apps have not yet been updated to work correctly with iOS 7 even now.....


Not seeing an easy way to do this in any sort of reasonable timeframe. By the time they got done testing, the next version would be due out.


GB

Oct 9, 2013 11:38 PM in response to gail from maine

I didn't have that many apps on my phone mainly used for business; anyway, it's not the apps, the ones I had, had been on my phone for over a year!


I'm coming to the conclusion that it's a hardware issue brought on by the update to iOS 7.0.2


Question is will Apple do anything about it for those out of warranty?


And for those thinking tough you're out of warranty just think next time you see your PC, laptop, tablet, or any other device that's out of warranty being automatically updated that the update could cause an unknown hardware issue to activate and your device is no longer useable; how would that feel . . . or do you just nip to the store and buy a new one??????

Oct 10, 2013 1:26 AM in response to Bin Kroon

Here you go...


"Thank you for writing back to us.
We follow an internal escalation procedure. I am one of the team managers at Vodafone Customer Services. I have come across your query through an escalation.
I apologise for any inconvenience caused to you. We acknowledge your complaint that you are facing issues with the Wi-Fi services after the update to iOS7. To share with you, this is the known fault on which the manufacturer i.e. Apple are working on it to fix the issue. I am afraid we from customer services team not able to comment on this. For that you need to get in touch with Apple store to check for any further update."


The rest of the letter is just regarding repair etc...In effect just passing the buck and stating I'll have to pay for it if I go through Vodafone. When I contact Apple they state I have to seek re-dress from the seller (i.e. Vodafone) and point me to this link http://www.apple.com/uk/legal/statutory-warranty/


Amazing how 2 big blue chip organisations can pass the responsibility between each other and yet the consumer is stuck in the middle with a faulty iphone.


Shocking from both companies.

Oct 10, 2013 1:54 PM in response to Fede23

What a Joke apple is I spoke to multiple customer service people all told me my phone already had the issue ios 7 did not cause it What a bunch of bull,I finally got one who promised she would take care of me only to have her call back and say sorry out of warrenty 200.00 please .......They break my phone I pay 200.00 I will NEVER buy a product from them EVER!!!!!!

Oct 11, 2013 4:23 AM in response to Fede23

Two days ago I've received a NEW iPhone 4S sended by the Apple Support Centre. After 2 days working ok today I've got the same WIFI error on my brand new 4S!!!


I Can't understand what's happening with Apple right now. What I'm supposed to do? Call the support service evrey week to change my iPhone for a new one with the same ERROR?


APPLE we want a real solution to OUR PROBLEM


Thanks

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wifi doesn't work with IOS 7

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