wifi doesn't work with IOS 7
Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?
Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?
On page 24 of this thread, Tomeucanyellas wrote:
I've contacted Apple following this link http://www.apple.com/support/contact/, follow the steps. If your Care Plan has expired click on Exception -> IOS7.
It seems my iPhone 4s had a hardware issue with the WIFI chip. Apple replaced my iPhone without costs and mine had no warranty!
Hope it helps!
I am in Canada. iPhone 4S, iOS 7.0.2.
Experienced the same greyed wifi issue since update.
My phone is out of warranty by more than half a year.
Followed instruction from Apple's knowledge base, all the tricks explained here and in other threads, except the dryer/freezer ones.
Sometimes, immediatly after applying a fix, wifi/bluetooth became enabled, but never more than half an hour.
Yesterday, Oct 5, I followed user Tommeucanyellas recommandation, quoted here.
I chose the right Country, and clicked the following:
iPhone > Service request & Troubleshooting > Restore or update not working as expected.
Then I entered my serial number. Then choose iOS 7 in the next menu.
I chose to schedule a call. The phone rang at the exact scheduled time. Spoke to a first nice and polite representative who asked if I tried the workarounds explained on the Apple knowledge base, as well as backup/restore and reset network settings. Then I've been put on hold for a couple of minutes. When she came back, she transferred me to a senior representative.
The senior representative acknowledged the situation and apologied. Without me asking anything yet, he offered me to make an exception, a free replacement.
To get the new phone, he proposed to
-go to an apple store (this is a 3 hours drive for me)
-I send my phone, when they get it the send a new one.
-They charge my CC, send me a phone, then I have 10 days to send them the faulty one with the box I received my new phone in. Then they undo the CC billing.
I chose the last option of course.
The same day the new phone left the warehouse in PA and is scheduled to arrive at my place by tuesday.
At the end of the conversation I asked if he was aware of the technical issue. He couldnt tell me, but said that was a known issue and some customers were experiencing this.
I must admit I've been pleasantly surprised about the outcome of this issue.
For those not having luck at an AppleStore, I suggest you try this.
Thanks to Tommeucanyellas for bringing this solution out.
Pan
No suggestions or fixes but another iPhone4 user here who has gradually lost wifi since upgrading to ios7 a couple of weeks ago - button now greyed out when I can see or use the settings screen at all -- sometimes it closes down by itself or just freezes. Sometimes the wifi symbol briefly appears but as soon as I try to do anything using wifi it disappears.
Daughter still on ios6 and has full wifi capability as does the home ipad - so not the home router/signal. Find my iphone on the ipad cannot find my iphone! Very frustrating!
Watching thread with interest and have tried most of the simple suggestions but to no avail - phone currently in the freezer - have got to the stage that I will try anything! It is my first iphone but will go back to htc or samsung if the software issue is not resolved.
ConGrats Mate. Pleased for you.. Although I'm still without Wifi & unable to do photostream & amonst other things wifi is needed. Mines only an Iphone 4 so it'll not cost apple much to replace, But as you out of warranty which ***** because where forced to either find the money to upgrade to a newer iphone, Although my confiidance in Apple as now deminished to almost nothing & I'm bending towards a HTC.
So I'm left with nothing but a bloody useless Brick & Apple are Responsible for this.Everything worked fine with almost everybody before the IOS 7 Upgrade.. Beats me why there not Stepping up & taking Care of there Customers who have been with them for years..
Same here in Greece..
..iphone 4s dead wi-fi after IOS 7.1 update, it's been 3 weeks now..
Took it for a check in the www.germanos.gr service store from where I bought it (we do not have official apple service here yet).
Just received a reply from the Germanos Store, the "official" service agency that suggests I should pay them 210 euros because the device was "decided" to be out of service.
So they are asking ME to pay for something that was THEIR fault.
Guess not!
Plus COSMOTE (my provider) has just lost another loyal and good paying customer.
I signed in a 2 year contract with them in order to buy (at half the price ) the so-called Ferrari of the phones and now they have no idea.
GREAT JOB SUCKERS!
Nice way to loose customers!
If you are lucky enough and your device is still on the guarantee plan, then you might (might) get away with it..
Still there are many posts with people that face the same problem even if they have already been given a NEW iphone!!
So, NO i won't put it on the freezer, blow-dry it, sweet talk to it, use voodoo or change it's name, play around with on and offs and pray that somehow it will work!
Lawsuits are underway, Apple people..
Same here! I am really frustrating ! I own ipad4 3G 32gb and iPhone 5 iOS 7.
Few days ago during an international fair where my wifi phone on ios7 begun to disconnect continuously the wifi.
Continuing on hotel and after that when I moved to another hotel and finally home.
I didn't had time to focus on this problem then I took a vacation.
Now my IPHONE 5 bought 2 month ago (new) is continuously "UNABLE TO JOIN NETWORK".
I made a BIG MISTAKE TO UPDATE THIS IO7. My i pad stuck on 6.1.2 and works fine.
I already tried all the possibilities I found on Internet.
Pls Help!
Well i think the iphones are now just peice junk metal and plastic as nothing works wifi now, Can't even search wifi networks as reset everything to scratch and not find it. Only finding a bt wifi which we not using so apple better get there fingers out there arses and fix the ios7 so does scan networks and make lot easier to use. i was going to buy couple more apple products but think go samsung instead as there better by far as always have been !!!!! 😟😠
This is similar to my predicament. Apple washed their hands saying it was a hardware issue and hadn't heard if the problem prior to me raising it......, said try O2 as they are my network provider said quote sale of goods act. O2 were a waste of space too.
I started my own thread and it got removed, all I did was point out the facts
No issue prior to ios7 update
Fault due to no fault of my own
iPhone running random software updates every few nights resulting in 1gb data used up un 9 days
Known issue for many 4s users
Apple person basically said I should have bought AppleCare and reminded me my phone was 75 days out of their warranty....whoopee doo!
Why do other manufacturers provide longer warranties on handsets
Here here !!
They ( APPLE )say they Know the IOS 7 Issue's & wifi is one of them, but there playing it down & making out its not a big an issue as it really is..
Is what I want to know is.. Since this is the APPLE Forum it self ..
is When is a Member of APPLE going to Step-up & Face it's Customers ?
All we get is Apple Staff hiding behind rules & Blanking there Public out.
WE all think it's about time APPLE that you step up & Admit that your IOS 7 is **** & cauing all these issue, because you rushed it out (As an Insider put it) And now you have Bricked near half of the Planets iphones.
But are we ever going to get any kind of admitance from them ? Noooo !! God Forbid..
But i do hear they might be allowing affected users to downgrade back to a IOS 6 version..
That's all well & fine APPLE.. But what about all the **** Wifi chips you have Burned out due to the update ?
are you also going to take responsibility for them also ??
When are we going to get some reply from The Apple staff on this subject ??
SubSpace wrote:
Here here !!
They ( APPLE )say they Know the IOS 7 Issue's & wifi is one of them, but there playing it down & making out its not a big an issue as it really is..
Is what I want to know is.. Since this is the APPLE Forum it self ..
is When is a Member of APPLE going to Step-up & Face it's Customers ?
All we get is Apple Staff hiding behind rules & Blanking there Public out.
WE all think it's about time APPLE that you step up & Admit that your IOS 7 is **** & cauing all these issue, because you rushed it out (As an Insider put it) And now you have Bricked near half of the Planets iphones.
But are we ever going to get any kind of admitance from them ? Noooo !! God Forbid..
But i do hear they might be allowing affected users to downgrade back to a IOS 6 version..
That's all well & fine APPLE.. But what about all the **** Wifi chips you have Burned out due to the update ?
are you also going to take responsibility for them also ??
When are we going to get some reply from The Apple staff on this subject ??
I don't know. Maybe when you stop over-exaggeratting... Or when you use the proper feedbak channels. This isn't a forum to contact Apple directly. This is a user-to-user technical assistance forum. You're standing in the wrong line, bub. You will NEVER get a response from Apple (other than an occassional specific answer to a specific technical questions) on this forum.
Go use the feedback channel: http://www.apple.com/feedback/
No point in feedback channel IMO, wonder how many actually get responded to. If they were to admit openly there was a problem they were trying to fix it would go a long way to restoring their reputation. Admit your mistakes and take it on the chin apple
LouLou71 wrote:
No point in feedback channel IMO, wonder how many actually get responded to. If they were to admit openly there was a problem they were trying to fix it would go a long way to restoring their reputation. Admit your mistakes and take it on the chin apple
If you're not going to give Apple official feedback, then don't complain that you get no response.
The percentage of incidents of iPhone wi-fi chips having this defect is exceptionally low, much lower than industry standards. Now, unless you actually provide them feedback, that they can monitor and track and analyze, then you're spitting into the wind.
I never said I hadn't given feedback, I have and guess what?......nada! I think sub space just wants to let people know they are not alone and no matter how small the % of affected users there is! it's clear it's a problem! just takes a small batch of duds to cause a small ripple, all we want is some honesty. I was told in store that they hadn't heard of any wifi issues......also if apple keep removing people posts, how do you know how many phones are affected? Also this forum or whatever it is, is just one outlet for people to vent their frustrations
LouLou71 wrote:
I never said I hadn't given feedback, I have and guess what?......nada! I think sub space just wants to let people know they are not alone and no matter how small the % of affected users there is! it's clear it's a problem! just takes a small batch of duds to cause a small ripple, all we want is some honesty. I was told in store that they hadn't heard of any wifi issues......also if apple keep removing people posts, how do you know how many phones are affected? Also this forum or whatever it is, is just one outlet for people to vent their frustrations
No, it is NOT. Re-read the Terms of Service of this forum. This forum is for technical assistance. Not for customer service complaints.
Want to talk to Apple? Call 1-800-MY-APPLE.
You're basically leaving dirty bootprints in someone else's clean living room floor. Take it outside.
Enough games Apple, your customers are mostly computer savvy and We are well aware this is not a small problem! Bottom line is that IOS 7 overworks the iPhone 4S hardware and it heats up making the Wifi & Bluetooth unusable. It's a BIG issue and its not fair to all the loyal Apple customers to pay out of pocket for something that is not OUR fault... :(
I've been impressed in the past with Apple customer service, but find the experiences of customers on this forum absolutly disgraceful.
I'm going into the shop in the Metro Centre next week to have them look at the greyed out WIFI buttons on my 4S and tell me......
Its a hardware problem, nothing to do with their software upgrade, we're not aware of any one else with this problem, a coincidence it's happened to others, and other associated corporate propoganda (lies in common mans language).
If thats the case then it will be the end of my Apple experience.....................
Hello Mr Samsung................
wifi doesn't work with IOS 7