wifi doesn't work with IOS 7

Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?

Posted on Sep 19, 2013 8:28 AM

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Posted on Oct 5, 2013 2:30 PM

On page 24 of this thread, Tomeucanyellas wrote:


I've contacted Apple following this link http://www.apple.com/support/contact/, follow the steps. If your Care Plan has expired click on Exception -> IOS7.


It seems my iPhone 4s had a hardware issue with the WIFI chip. Apple replaced my iPhone without costs and mine had no warranty!


Hope it helps!


User uploaded file


I am in Canada. iPhone 4S, iOS 7.0.2.

Experienced the same greyed wifi issue since update.

My phone is out of warranty by more than half a year.


Followed instruction from Apple's knowledge base, all the tricks explained here and in other threads, except the dryer/freezer ones.

Sometimes, immediatly after applying a fix, wifi/bluetooth became enabled, but never more than half an hour.


Yesterday, Oct 5, I followed user Tommeucanyellas recommandation, quoted here.

I chose the right Country, and clicked the following:


iPhone > Service request & Troubleshooting > Restore or update not working as expected.

Then I entered my serial number. Then choose iOS 7 in the next menu.


I chose to schedule a call. The phone rang at the exact scheduled time. Spoke to a first nice and polite representative who asked if I tried the workarounds explained on the Apple knowledge base, as well as backup/restore and reset network settings. Then I've been put on hold for a couple of minutes. When she came back, she transferred me to a senior representative.


The senior representative acknowledged the situation and apologied. Without me asking anything yet, he offered me to make an exception, a free replacement.


To get the new phone, he proposed to

-go to an apple store (this is a 3 hours drive for me)

-I send my phone, when they get it the send a new one.

-They charge my CC, send me a phone, then I have 10 days to send them the faulty one with the box I received my new phone in. Then they undo the CC billing.


I chose the last option of course.

The same day the new phone left the warehouse in PA and is scheduled to arrive at my place by tuesday.


At the end of the conversation I asked if he was aware of the technical issue. He couldnt tell me, but said that was a known issue and some customers were experiencing this.


I must admit I've been pleasantly surprised about the outcome of this issue.


For those not having luck at an AppleStore, I suggest you try this.



Thanks to Tommeucanyellas for bringing this solution out.


Pan

1,011 replies

Oct 22, 2013 4:50 PM in response to Fede23

Been watching this thread for a few weeks. My phone was infected right after I did the upgrade and I've been living without wifi and Bluetooth for 3 weeks or so. Been hard but not impossible.


I thought for sure I'd move away from Apple phone based on this experience and the fact that my son and wife now have Samsung galaxy devices they love. I've since changed my mind and pulled the trigger on a new iphone 5s after seeing a few co-workers devices and opting to give Apple another chance. I paid full retail which hurt but at least I have an upgrade in my pocket and a warrantee if the 5s turns out to have similar issues, etc... In the end it was the speed, size and familiarity that won me over in spite of this dark period of upgrade ****.


One thing I have learned in the process is don't do a major upgrade of the OS if your device is out of warrantee.


Perhaps it's the fact that I do technology for a living makes me more tolerant of f-ups...


Good luck to everyone here. With my luck a7.04 release will drop tomorrow that fixes the issue!

Oct 22, 2013 10:29 PM in response to Fede23

Apple removed my post "because it contained non-constructive rants or complaints"... Well, on the constructive side, I tried everything (many times), and nothing worked. I also believe it's Apple's job to "construct", while mine is to "consume". If Apple fails to "construct", and as a result I cannot consume (and am told to pay more to turn a bad Apple product into a good Apple product), I do believe I have the right to "rant and complain", and if you don't let me, well, "that's no way to run a railroad"...

Oct 22, 2013 10:37 PM in response to Prokhozhy

On the constructive side for the many of us that are being forced away from using Apple, because of its uncaring, poor quality service, I have been checking out how to use Android products with the iTunes database I have built up over so many years. It can be done - at least I have managed to synchronize to my wife's Samsung tablet - and all the genre, album, artist, artwork etc is showing at least with the right combination of software.


On the Apple front I see that 7.03 is now out there and I will see whether this does any better than the the iPhone-in-the-freezer solution that gives relief, but only temporary relief from the problem. Am I right to hold out hope as T-Mobile in Hungary advised that Apple will sort this mess out?


Will see and will report my findings here ...

Oct 22, 2013 11:12 PM in response to dzseti

... half an hour later I have to report that 15 minutes in the freezer does more good than the update to 7.03 ...


Seems that those suffering from the greyed out wifi are not important customers to Apple - no solution, no communication from their side at least. Trying to be as constructive as I can, but even I can't solve Apple's hardware and software problems ... 😟

Oct 23, 2013 7:02 AM in response to Fede23

Im one of the victim wifi grey out... 😟


iPhone 4 user here, once updated iOS7, wifi grey out... after used few days, wifi suddenly come back for 2 weeks... At first was thought Apple silently fix the issue over the air.. im so naive...


Wifi grey out again after weeks again.. im very down 😢😢


So far i not using any freezer, hair dryer method.. wifi on & off itself, it should pretty sure is hardware problem... are guys think that too? 😐


7.0.3 change log has no mentioned any fix wifi issue... so sad...


Apple do not care us anymore..

Oct 23, 2013 11:12 AM in response to Fede23

Well - I have just wasted 3 hours trying to undo the grayed out Wifi on problem as per above. I tried the update/backup/restore three times before calling (the "official") Apple Support line. I knew I was in trouble because of the difficulty the answerer had with English communication (he knew English fine but we had trouble with understanding each others pronunciations). We went down the script he had and finally he said that he thought I had a problem - genius! - and that I needed new software that only he could provide (i.e. not me) and that he needed to have control over my Mac (warning, warning, danger.....) to check my 4S. I really didn't want to do this but did 😟. He then told me that I had a "software glitch" on my phone from some nebulous software app (e.g. iOS 7.03 perhaps??). He said he could fix it with new software he could load - I could not do it myself - AND - he would have to charge me $69.95 for the privelege - for 6 months support. I would not agree to this - which was good because I now see that it is a hardware issue and software wouldn't have fixed it. So unless Apple can find an iOS fix before I take a hammer to my phone (not eligible for an upgrade with AT&T of course), I will go to a Samsung Galaxy later this week - may be today even. This is absolutely ridiculous that Apple would give us all this song and dance about this issue. They have lost me as a customer. When my MacBook Pro dies (next OS change??) I will go back to the PC dark side. There are consequences to stupidity - obvioulsy mine for buyng the 4S and then upgrading to iOS 7. Sorry for the rant. Just wanted to add one more incident to this thread in the hope that may be Apple might care about its (once) loyal customers.

Oct 23, 2013 2:44 PM in response to whuff

I wanted to update my situation for the record - not that anyone from Apple intends to correct this problem - my 4S had the greyed out wifi button several days after the updgrade. But then after resetting and following a few of the ideas in this thread I got the green button back. Problem averted ... or so I thought.


I left the US for a one month trip to Europe with my 4S. Wifi was working fine once again. However, in the past week I was on a train passing through many cell zones. And I noticed the phone seemed to be draining the battery faster than normal was getting hot.


When I got to a wifi router I tried to turn on wifi and guess what, the button was greyed out again. Also I am not able to turn on the bluetooth.


So I'm stuck in Europe with an iPhone that doesn't function as it should.


What a nuissance.

Oct 24, 2013 3:56 AM in response to DfwTex

Lol are you Kidding me...


The other day I Thought **** Ye an Update that will fix all these **** Issue's with WIFI..


So I Backed up my SHSH.Blobs So I can Downgrade anytime after apple stop signing.

& Then did a Back-up & Upgraded to the IOS 7.0.3 & Guess what People...

IT NEVER FIXED THE WIFI 😟 So So Dissapointed in Apple even more now than i was.


It's Plain to see Apple are to Chicked & Terrified to Step-up & Admit they F**ked-up..


So Today I sold my Apple Iphone to Cash Convertors & Got my self a New Windows Phone for work & a Samsung Galaxy for personal use.


So As of today I've left apple for good.


But will still keep an eye here to see what's happening..

Oct 24, 2013 4:11 AM in response to Fede23

Just updated iPad and iPhone4S to OS7.0.3 thinking the bugs might be fixed and now I can't connect to WiFi to complete the iPad update!


Does anyone find it difficult to understand how and why updates are released by Apple with all these bugs?


I always wait for the third version of an update, but now even that caution is letting me down!!!


Does anyone from Apple actually come on to these discussions? It's so great how they are all 'ra-ra-ra' about how fantastic Apple is, but when there's an issue the disappear!


Any news on when the WiFi bug will be fixed? CBF reading all 43 pages

Oct 24, 2013 5:15 AM in response to Fede23

Total BS..


Sent my iphone for service and miracoulously found "moisture" inside which automatically puts the iphone out of guarantee..


It's that special type of moisture that miracoulously greys out the wi-fi use but lets all other things intact!


What a joke!


No one is here to answer, no one answer the 80044145417 "help line" in Greece..


Goodbye Apple, have a nice flight down...

Oct 24, 2013 10:57 AM in response to bikic13

Just adding one more person with the WiFi fail aftger upgrading to ios 7. WiFi had been working without a hitch on ios 6 on my iPhone 4s since I bought it last November. Since "upgrading" to 7 I've had all the problems described: WiFI graying out, WiFi disconnecting and not reconnecting and crashes to bacl screen requiring the "two button reset". I've done Apple's entire list of remediations: clearing network settings, restarting the router and a total wipe and restore. Yesterday I upgraded to the .3 release. Alas, the problem is still here. I sure wish Apple would acknowledge the problem and more importantly, do something about it.

Oct 24, 2013 11:32 AM in response to SubSpace

It really looks as if Apple was lying to us all. They've never heard of the issue? Really? Too many "coincedenses" of hardware failure AFTER UPGRADING TO IOS7, don't you think?


There was someone in the discussion who said that we should've bought Apple Care. Whereas in many countries (f.e. in Poland, where I come from) it's not possible to buy Apple Care for iPhone because Apple doesn't sell it for this device. And iPhones are much more expensive here, than in the States - and if you include how little people earn here, this phone is REALLY expensive. (Would you be willing to pay about $3000 for it in the US, 'cause that's a similar price if you count our salaries). We can't afford to buy a piece of crap for the fortune that we pay for those phones!

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wifi doesn't work with IOS 7

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