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I can not restore because I can not turn off Find my Iphone

Hello,


I'm using iphone 5 with ios 7. I just upgraded ios 7 today. after upgrade I realised that passcode was activated before upgrade I was not using that feature. I forgot my passcode so I got my phone disabled for a while. I searched the discussions and saw that I need to restore and then restore from back up to have the passcode to disable. When I try to restore my phone I got the below message:


Find My iPhone must be turned off before “Jean” can be restored.

Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone.


I can not turn off Find my Iphone because my phone locked and I forgot the passcode.


Anyone can help?

iPhone 5, iOS 7

Posted on Sep 21, 2013 8:46 AM

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Question marked as Best reply

Posted on Oct 5, 2013 7:19 PM

Follow the steps above to remove it from the account, but then


"After the device has been removed from the account, turn it off by pressing and holding the Sleep/Wake button located on the top right side of the device. Then restart your device and proceed with device setup as you would normally. "


See this tech note for the official statement: http://support.apple.com/kb/TS4515

124 replies

Oct 8, 2013 4:23 AM in response to jeanpierre1905

I did the exact same thing locking myself out of my phone and having no access to turn off the icloud setting.


Here's easy steps because the thread was a little confusing..


1. Go to www.icloud.com and fill in your Apple ID and password details.

2. Make sure the device is plugged in to a wifi and on.

3. Go into "Find my iphone".

4. Up the top you will see "All devices", in the drop down menu click on the device that is available for you.

(In some cases when you click on it, it will feature the "Remove from Account" option, for others it won't- if it doesn't you can press 'Erase iphone" and it will be ok).

5. When you erase the iphone it will ask for the user of the accounts details. Just fill this in and you will have the settings returned to default.

6. Once this is done you can reboot the phone holding the two buttons on the phone and allowing it to turn off and back on.

7. Do a restore on the phone in itunes and see how you go.

8. Follow this up with using the back up off your computer.


Well that seemed to work for me!

Nov 1, 2013 8:50 PM in response to cormac911

hello


i am in cambodia, now i have bougth iphone 5s gold second hand. when i can restore but i needs icloud account. then i put it my icloud account then i ask the programmer he said that you have to find the account icloud that used before. so i want to ask you how can i do if i don't khnow that icloud account.

now i can not use it .


thank you

i will waiting for your reply

Nov 6, 2013 10:36 AM in response to jeanpierre1905

I managed to restore my phone back to the way it was, and was in the exact same position, quickly and effectively by doing this......


1) Back up your device using iCloud, by plugging your device into your computer, selecting "iCloud" as your backup setting. (This may take a few minutes)

2) Go onto www.iCloud.com and log in

3) Click on the icon displayig your device

4) click on "erase iPhone"

5) Unfortunately your iphone is now erased :-(

6) Your device will appear to have reset back to its original factory settings, however after a short while it will ask you for your iCloud backup details at which point, log in and after 2 to 3 minutes your phone should be restored back to the way it was before, minus the forgotten password!


My phone is completely back to the way it was, all of my contacts, setting, photos, emails etc are they are and i dont have to restore any of it from my computer as iCloud is automatically restoring my phone and it only took me about 30 minutes to do.


HOPE I HELPED!!

I can not restore because I can not turn off Find my Iphone

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