I can not restore because I can not turn off Find my Iphone

Hello,


I'm using iphone 5 with ios 7. I just upgraded ios 7 today. after upgrade I realised that passcode was activated before upgrade I was not using that feature. I forgot my passcode so I got my phone disabled for a while. I searched the discussions and saw that I need to restore and then restore from back up to have the passcode to disable. When I try to restore my phone I got the below message:


Find My iPhone must be turned off before “Jean” can be restored.

Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone.


I can not turn off Find my Iphone because my phone locked and I forgot the passcode.


Anyone can help?

iPhone 5, iOS 7

Posted on Sep 21, 2013 8:46 AM

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Question marked as Top-ranking reply

Posted on Sep 22, 2013 4:12 PM

If you go to iCloud.com/find and login, you will be able to remove the phone from your iCloud account. That should allow you to then restore the iPhone as needed to resolve the issue. Hope this helps!

124 replies

Jul 12, 2014 4:17 PM in response to jeanpierre1905

DFU mode

  1. Plug your iPhone, iPod touch, or iPad into your Mac or Windows PC and make sure iTunes is running.
  2. Hold down both the Sleep Button (on top of your device) and the Home Button (on the front underneath the screen).
  3. Keep them both held down from about 10 seconds. (If you see the Apple logo, you've held them too long and will need to start again.)
  4. Let go of the Sleep Button but keep holding the Home Button for about 5 seconds. (If you see the "Plus into iTunes" screen than you held it too long and will need to start again.)
  5. If the screen stays black, that's it! Your iPhone, iPod touch, or iPad should now be in DFU mode.


put your phone in DFU mode and then after installing new ios you can submit your apple id to turnoff find my iphone or find my ipad

it will be work 100%

Oct 8, 2013 4:23 AM in response to jeanpierre1905

I did the exact same thing locking myself out of my phone and having no access to turn off the icloud setting.


Here's easy steps because the thread was a little confusing..


1. Go to www.icloud.com and fill in your Apple ID and password details.

2. Make sure the device is plugged in to a wifi and on.

3. Go into "Find my iphone".

4. Up the top you will see "All devices", in the drop down menu click on the device that is available for you.

(In some cases when you click on it, it will feature the "Remove from Account" option, for others it won't- if it doesn't you can press 'Erase iphone" and it will be ok).

5. When you erase the iphone it will ask for the user of the accounts details. Just fill this in and you will have the settings returned to default.

6. Once this is done you can reboot the phone holding the two buttons on the phone and allowing it to turn off and back on.

7. Do a restore on the phone in itunes and see how you go.

8. Follow this up with using the back up off your computer.


Well that seemed to work for me!

Nov 1, 2013 8:50 PM in response to cormac911

hello


i am in cambodia, now i have bougth iphone 5s gold second hand. when i can restore but i needs icloud account. then i put it my icloud account then i ask the programmer he said that you have to find the account icloud that used before. so i want to ask you how can i do if i don't khnow that icloud account.

now i can not use it .


thank you

i will waiting for your reply

Nov 6, 2013 10:36 AM in response to jeanpierre1905

I managed to restore my phone back to the way it was, and was in the exact same position, quickly and effectively by doing this......


1) Back up your device using iCloud, by plugging your device into your computer, selecting "iCloud" as your backup setting. (This may take a few minutes)

2) Go onto www.iCloud.com and log in

3) Click on the icon displayig your device

4) click on "erase iPhone"

5) Unfortunately your iphone is now erased :-(

6) Your device will appear to have reset back to its original factory settings, however after a short while it will ask you for your iCloud backup details at which point, log in and after 2 to 3 minutes your phone should be restored back to the way it was before, minus the forgotten password!


My phone is completely back to the way it was, all of my contacts, setting, photos, emails etc are they are and i dont have to restore any of it from my computer as iCloud is automatically restoring my phone and it only took me about 30 minutes to do.


HOPE I HELPED!!

Dec 18, 2013 6:32 PM in response to jeanpierre1905

Found a fix! In my case I encounted the same problem and turns out I had disabled changes to location services within Restrictions. To check it this will work for you go to:

General | Restrictions | Location Services | Change "Don't Allow Changes" to "Allow Changes"

Note: You will need your passcode to update the Restrictions.


Once this setting was changed, I could go into iCloud and update the Find my iPhone.

Jan 8, 2014 6:29 PM in response to lynisewaits

This happened to my phone, which has a broken power button as well, so I could not put it into DFU mode to restore it.


BTW when you ask Siri to turn off "Find My iPhone", she plays dumb.


I plugged into computer and went to iTunes, backed it up. Then for safe measure I used Image Capture to get all photos off. I logged into my account at iCloud, erased the phone (takes like 30 seconds tops) and THEN "Removed it from the Account". It lit up immediately and I restored it from the back-up.


Thank you and a Baba Booey to you all!

Jan 10, 2014 2:04 PM in response to Fabio984

Yes, DFU mode bypasses icloud request to turn off "find my iphone"

Itunes detects the iphone or any device in "recovery mode" and displays a message saying "iTunes has detected a device in recovery mode, you have to restore this device before you can use it".

The only option that itunes gives you is "restore"

And scince DFU mode prevents the iphone to boot up completly, there is no way itunes can detect that the "find my iphone" is turned on.


Thx, let me know if it helps

Jan 10, 2014 2:18 PM in response to iDavid

No, DFU mode does NOT do that. Activation Lock is not bypassed by DFU mode.

Activation Lock makes note of the device's Serial/IMEI number and links it to the Apple ID. That information is kept on Apple server's, not on your local computer and not by iTunes. When you try to activate an iOS device that was using FMiP and iOS 7, and the FMiP was not properly disabled, then the device will require the old Apple ID & Password to continue past Activation Lock.


You really think Apple would allow iTunes & DFU Mode to bypass Activation Lock? Then what would be the point at all? That would be like allowing Touch ID to be disabled simply by performing a reset on an iPhone 5S!


To anyone reading this thread in the future, please ignore iDavid's advice. It is completely false. You cannot bypass Activation Lock using DFU mode.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can not restore because I can not turn off Find my Iphone

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