I can not restore because I can not turn off Find my Iphone

Hello,


I'm using iphone 5 with ios 7. I just upgraded ios 7 today. after upgrade I realised that passcode was activated before upgrade I was not using that feature. I forgot my passcode so I got my phone disabled for a while. I searched the discussions and saw that I need to restore and then restore from back up to have the passcode to disable. When I try to restore my phone I got the below message:


Find My iPhone must be turned off before “Jean” can be restored.

Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone.


I can not turn off Find my Iphone because my phone locked and I forgot the passcode.


Anyone can help?

iPhone 5, iOS 7

Posted on Sep 21, 2013 8:46 AM

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Question marked as Top-ranking reply

Posted on Sep 22, 2013 4:12 PM

If you go to iCloud.com/find and login, you will be able to remove the phone from your iCloud account. That should allow you to then restore the iPhone as needed to resolve the issue. Hope this helps!

124 replies

Jan 10, 2014 2:18 PM in response to iDavid

No, DFU mode does NOT do that. Activation Lock is not bypassed by DFU mode.

Activation Lock makes note of the device's Serial/IMEI number and links it to the Apple ID. That information is kept on Apple server's, not on your local computer and not by iTunes. When you try to activate an iOS device that was using FMiP and iOS 7, and the FMiP was not properly disabled, then the device will require the old Apple ID & Password to continue past Activation Lock.


You really think Apple would allow iTunes & DFU Mode to bypass Activation Lock? Then what would be the point at all? That would be like allowing Touch ID to be disabled simply by performing a reset on an iPhone 5S!


To anyone reading this thread in the future, please ignore iDavid's advice. It is completely false. You cannot bypass Activation Lock using DFU mode.

Jan 10, 2014 2:19 PM in response to Fabio984

Fabio984 wrote:


If the find my iphone is turned on, after restore with iTunes. The iPhone wi ten on an drill asks you iCloud email and password. I wish I was wrong, but it's true. The restore worked in iOS 6 to delete the iCloud account. With ios7 it doesn't.

I'm glad you're correct. I'm glad that Apple has added this new security feature to deter iPhone theft. In the past, recovery or DFU mode may have worked. But now, it doesn't.

Mar 10, 2014 10:37 PM in response to KDFriendly

Excellent work, KDFriendly.


Your advice was the only useful post in the flurry of "me-too", "mebbe-thisll-work" and general panic and confusion.

I often ask myself why it is that smart users have to supply fellow users with the definitive answer. I'm guessing that the answer is that it saves Apple a bomb writing and maintaining decent documentation, but it is annoying.


And before somebody ascends the high-horse about me being a Apple-hater: I live in a 2 person house-hold and between us we have 2 iphones, 2 ipads and 5 Macs (don't ask...)


Thanks!

Apr 23, 2014 9:41 PM in response to tomerbar

i hate apple now its been a month since i last used my ipad and just before then i changed my password. I booked a apointment for the apple store. this just saved me a trip to the apple store for some they put me through to use something i payed for. (i love my ipod because if i get the password wrong it locks it helps me get into it with my email not just locks me out whanting me to put somthing i dont know into it)



<Edited by Host>

May 20, 2014 3:19 PM in response to jeanpierre1905

I needed to do a restore from backup on my iPhone 5 and I know all the security passwords and iTunes passwords. But even after removing it from my iCloud find my iPhone devices, I found that I could not turn off "Find My IPhone" on the iPhone in Settings (it was greyed out).


As it turns out, when I first got this phone I had read an article on security settings and had set a Restriction to not allow changes to the Location Services settings (of which the toggle for Find my iPhone is one).


Go to Settings > General > Restrictions and enter your 4-digit security code. Scroll down to "require password for purchases" and if there is a little padlock there hi "Location Services" and then "allow changes" to disable the restriction against allowing changes to the find my iPhone setting. Then go into Settings > Privacy > Location Services and toggle off the Find my iPhone for this phone. With is finally off, I was able to connect to iTunes and restore from a backup. I then went back and enabled Find My iPhone again on the phone and on on iCloud

May 29, 2014 7:18 AM in response to KDFriendly

question, iphone was disabled via find my phone (its my phoneI thought I lost it) then I tried to follow the above steps with no luck system first pops up as {do you want to allow this computer to access information on "Kathy's iPhone"? I press continued . Then it states to allow access please respone to your iphone that is Locked(forgotten password) and disabled. message on phone states connect to itunes.. @KDFriendly

Jun 8, 2014 8:27 AM in response to Goobie101

I BOUGHT AN IPHONE OFF CRAIGSLIST AND I DID THE FACTORY RESET AND IT RESET IT BUT THEN IT TELLS ME THAT THIS IPHONE WAS SET UP USING FIND MY IPHONE AND I NEED TO LOG IN TO THE ACCOUNT ON WHICH THE PHONE WAS ORIGINALLY SET UP ON CAN SOME BODY PLZZ HELP ME



No one can help you including Apple. The iPhone is activation locked by the previous owner so you need to get the iCloud account and password from the previous owner to deactivate or return it and get your money back.

Jul 12, 2014 4:51 PM in response to pavaya66

He asked that question almost a year ago and the issue was he couldn't remember his Apple ID password.


It was answered.


Your method would not solve his situation, he would first have to recover the password for his Apple ID. If he did that there would be no reason to put it in DFU mode. If he couldn't recover it your situation wouldn't fix it.

Aug 7, 2014 3:49 AM in response to jeanpierre1905

I have treid the exact same steps as you have mentioned but it has not worked for me. I have an IOS 8 beta that has expired and i need to perform a system restore. I cant access the phone until this is done so i cant turn find my iPhone off in order to do it. I have deleted it off of Icloud, rebooted my phone , connected to wi fi and everything but still wont let me restore it when i connect it to iTunes.

Any Ideas?

Aug 19, 2014 9:44 PM in response to jeanpierre1905

I have the same problem, with a little twist. I can not restore my iPhone. The reason I wanted to restore it in the first place is because my iPhone suddenly dropped off my service provider and could not find any wi-fi connections either, even when it should've. Deactivating the "locate my phone" is not going to help here, because it needs an internet connection to work. So, trying to restore the phone is impossible because it still says that I have to deactivate locate my phone (even though it has been removed from my devices). It however cannot be deactivated because my personal apple-id confirmation is needed…and in order to do that, I would need an internet connection….which is why I am restoring the phone in the first place. This is kind of getting out of hand. It's just ridiculous. If someone has a real solution to this problem, go ahead and dazzle me. Reading most of the comments and solutions already given.

Sep 19, 2014 11:02 PM in response to jeanpierre1905

Just wanted to update my IOS!

It should NOT be this difficult, just been through the mill with this and iTunes error 7 / Windows error 127 and unbelievably unable to restore error 4005. I have some idea about to fix these problems however it has taken me three hours to get everything back to the way it was. How people with basic IT knowledge get past this I have no idea. Been around Apple since my SE30 however lately I am starting to wonder what is going wrong. Chose a Saturday to do this as my working life is on that phone; that said I am still on call and cannot afford to be down for that length of time. One error perhaps but three and the possibility of ending up with a paper weight at the end of the day! It’s just not funny.

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I can not restore because I can not turn off Find my Iphone

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