Major Problem with Keyboard Shortcuts in iOS 7

I had the same problem for a week.

Usually there is only one or two words that are corrupting the shortcut files. If you find the right word by sheer luck (I did), you'll see that the whole laggy behavior of editing or deleting shortcuts will be gone — that means you found the word that was causing all the issue.

Once I realized that deleting each shortcut from my iOS devices wasn't going to solve the problem for good (since Apple kept sending the corrupt version of the file back to me), I tried EDITING them — but I'm not really sure if that had any impact on the process I'll describe in the next paragraphs.

I had some degree of success in making my iPhone and my Mac stop downloading the bad shortcut files from iCloud (by editing and then deleting them on each device with iCloud disabled), but the issue was still present on my iPad and nothing seemed to work.

Then I found this: http://www.macobserver.com/tmo/article/corrupt-icloud-data-can-cause-ios-springb oard-home-screen-crash

At first glance it seemed like an unrelated bug. I tried to give it a shot, anyway.

Here's the step-by-step of what I did:

1. Disable "Documents and Data" syncing on your iOS device

2. Open the hidden "Library" folder on your Mac

3. Go to the "Mobile Documents" subfolder

5. Delete a subfolder called "com~apple~TextInput"

5. Wait a couple of minutes and iCloud will automatically create a new one

6. Re-enable "Documents and Data" on your iOS device

7. Wait for the syncing (and the magic) to happen

That was 2 days ago. Everything is fine now.

So does it mean I have to both find the word or shortcut that is corrupting the data file AND follow the steps above, from 1 thru 7?

Thanks!

Well, that's what I did... but like I said, I'm not really sure if finding the bad shortcut had any effect on the outcome.

You could try to do only the 7 steps I described (not really worrying about finding the shortcut that's causing de corruption) and tell us if it worked.

I tried the 7 steps, but no success. Then I got so ****** off with this issue (which is even affecting OS X's System Preferences app, eventually crashing it ) that I started over from scratch: deleted everything within com~apple~TextInput on my Mac after disabling "Documents and Data" on all devices (Mac, iPad and iPhone). Then removed all shortcuts in any devices that they would feel like appearing, waited some time and reenabled "Documents and Data" sync. Now, I'll start slowly creating new shortcuts, hoping that between now and 2028 Apple fixes this.

..and with that, I totally broke keyboard shortcuts in any of my Apple devices, it seems.

I have the option to add new shortcuts on the iOS devices, but after I hit Save, it is not actually saved, the list is not populated. When I go check the OS X's System Preferences, there are no new shortcuts added there either (was expecting that iCloud would sync them over).

I am able to add new shortcuts on System Preferences though and they do work, but they won't be synched back to the iOS devices.

Same here. VERY FRUSTRATING APPLE!!!!

I was at the Genius Bar last night. They told me that this problem is not shown as a "known issue" in the database that they use. Not comforting.

So it might be an illusion that Apple is going to fix this with 7.1. Or ever...

You've saved me. Thank you very much.

We share about 80 shortcuts between 2 phones, 2 mini's, and an ipad 2. Since updating to ios 7, all the shortcuts are only on one phone. They weren't put on each device via restore from backup somehow and won't sync via iCloud anymore with the docs on or in either position. All iCloud options are turned on on all the devices.

iCloud fail!

The one phone that does have the shortcuts doesn't crash. iPhone 5, ios 7.0.4

I've been dealing with all shortcuts having disappeared and also an extremely laggy unresponsive keyboard especially when texting or emailing. None of the fixes proposed worked, even turning off "Documents and Settings". Rebooting, resetting all settings; none of this worked as well. I've concluded that's it's an ios7 bug that likely has to do with the autocorrection feature syncing with the cloud in real-time. Almost as if the cloud is "keyboard-logging" (who would want to log my keyboard strokes? :-). Here's what I did to test this: airplane mode! Turn it on before you type and turn it off when you're ready to send. Did it work? Yes and no. My shortcuts returned and my keyboard became significantly faster but still a tiny bit laggy. There's definitely something going on here with the cloud.

I got my iPhone refurbished a couple of months ago because of a stuck sleep button and this annoying shortcut issue has been transferred from the old iPhone to the new iPhone. Definetely an iCloud problem. (I had it set up as a new iPhone, with a same iCloud account.) If apple would just let us reset our 'Documents and Data' data...

Tested on iPhone 5 iOS 7.0.4

(Set as new Phone, Document and Data previously used with

same Account on iOS 6.0.2)

Following observation:

1. iCloud Documents and Data OFF:

When opening Settings > General > Keyboard

The Settings App Freezes, not able to click anywhere.

Reproduceable by Killing the settings App and repeating the same.

2. iCloud Documents and Data ON:

- When typing the pre-defined shortcuts don't work.

- When opening Settings > General > Keyboard

The screen doesn't freeze this time, at the bottom of the screen

still dont't showing any shortcuts.

When trying to define any new shortcut and click save,

it doesn't appear in the list of saved shortcuts.

The list remains empty, when typing no shortcuts applied.

Rebooting, Switchting Docs and Data on and off

multiple times didn't help.

On a mac the shortcuts are still working

Have you tried the 7-step process I described?

1. Disable "Documents and Data" syncing on your iOS device

2. Open the hidden "Library" folder on your Mac

3. Go to the "Mobile Documents" subfolder

5. Delete a subfolder called "com~apple~TextInput"

5. Wait a couple of minutes and iCloud will automatically create a new one

6. Re-enable "Documents and Data" on your iOS device

7. Wait for the syncing (and the magic) to happen

That worked for me — since it cleans up all your iCloud corrupt data. You'll lose all your previous shortcuts though.

If that doesn't work, try deleting manually every single shortcut on your iOS device before doing this 7-step processs.

Thanks for Reply, would have to think about it..

Losing all my shortcuts? :/

Had more than 100! What a waste of Time.

Thanks Apple!