5c screen glass seems loose?

daniel8411 wrote:

Hi again,

as these forums are heavily moderated and only one-way feedback from Apple employees or supporters are allowed

So long as you stay within the Terms of Use of this forum, you can post what you want. If you stray outside, then your post will be either edited or deleted.

So got my phone back from repair today and the screen is actually worse, now literally half of the screen is loose. Really poor show from Apple, I've had to engage Trading Standards to deal with my mobile network provider to see if I can replace the handset with a different manufacturers or cancel my contract due to the it not being fit for purpose.

Hey. In terms and conditions you can read

"Constructive feedback about product features is welcome as well."

Anybody has constructive feedback about 5C screen?

Daniel......some advice:

This is not a chat room, yet you seem to be using the forum as such. This is a user to user technical support forum hosted by Apple Your posts have been removed pretty rapidly today because you keep abusing the terms of use you agreed to when you joined Apple Discussion.

You're probably one shot away from being banned permanently, so if I were you, I'd stop doing what you've been doing.

nisaoirse wrote:

So got my phone back from repair today and the screen is actually worse, now literally half of the screen is loose. Really poor show from Apple, I've had to engage Trading Standards to deal with my mobile network provider to see if I can replace the handset with a different manufacturers or cancel my contract due to the it not being fit for purpose.

If your repair/service from Apple isn't correct, then contact Apple and resubmit it for repair.

daniel8411 wrote:

OK I see, these forums are on apple servers so not really good place to provide constructive help.

Now, with that in the picture I really recommend people to use google 🙂

How did you not know that this forum was on Apple's servers?

This is the perfect place for user-to-user technical assistance, not for a discussion of Apple's policies.

If you want to submit feedback to Apple, go to www.apple.com/feedback.

Thanks.

Guys maybe you know if Apple still has 5C 16GB replacements available? I know that for some time Apple has been only selling 8GB versions.

If yes, then when I am offered a replacement 5C, can I trade it in on the spot as new device and pay the difference to get 5S?

I just want to get rid of this model but I feel I should not bare all the costs as I have already repaired it few times and the issue is reoccuring.

Resubmit it for repair? So for the 6th time in 2 months I'm without a phone for a week? How about Apple put some quality control procedures in place and actually check their repairs prior to sending them back to customers? Surely that would be the sensible thing to do?

You'd have to discuss this with Apple directly. It's unlikely, as they would most likely have refurbished devices available if your 5C needs to be replaced again.

daniel8411 wrote:

Thanks.

Guys maybe you know if Apple still has 5C 16GB replacements available? I know that for some time Apple has been only selling 8GB versions.

If yes, then when I am offered a replacement 5C, can I trade it in on the spot as new device and pay the difference to get 5S?

I just want to get rid of this model but I feel I should not bare all the costs as I have already repaired it few times and the issue is reoccuring.

No. They will have refurbished 5C 16GB models available for people like you.

Cheers

Pete

Well thanks that was really helpful. As long as they have It Every two months I go to Genius Bar I will be okay 🙂

daniel8411 wrote:

Well thanks that was really helpful. As long as they have It Every two months I go to Genius Bar I will be okay 🙂

If you are needing you phone repaired or swapped every two months then I would look at the way you treat it as it is not a common issue with the other millions of users that I have seen reported anywhere. If you wish for a later model phone then buy one.

Pete

Thanks but your comments are not helping here. I treat my phone with care, I always keep it in a case and the phone was never dropped. As you can see from this thread many users have similar issues.

I don't wish for a later model (by the way 5S is not later model), I just want a phone that does not brake every few weeks, but if Apple is happy to repair it every 90 days and rather do that than allow me to upgrade because of the design flaw, I will do just that.

I have had ipad 2 for over 3 years now and the hardware is really great. Never had issues with it. The same goes about my old 4S. Unfortunately I cannot say the same about build quality of 5C and I am sure many people here will agree with me.

So, again, if apple cannot fix my 5C permanently, the only thing to do is to take it back constantly for repair. And I recommend everybody with similar issue to do so. That's it.

That's 'break'

Pete

That's not exactly constructive, we all knew what he meant.