iPhone 5s Power Button Loose/Rattling Noise

My first unit (week 39) rattled and was returned for refund. At this point different Applecare staff told me there should be no rattle from the power button.

Ordered another unit and after 3 weeks I received a week 42 unit and the power button rattles. Contacted Applecare and was initially told it was the camera which is clearly isn't. I was then asked to hold and the new line is that this is normal and by design. Seriously why design in a rattle that pollutes recordings and is really irretating to customer buying a premium product.

Made a complaint and was asked to provide product feedback here - http://www.apple.com/feedback/

I also find the home button sounds really cheap and nasty. It's like buying a Merc and finding that reassuringly solid sound when closing the door has been changed to sound like a 70's Fiat.

New unit is also be returned for refund.

Come on Apple step up and deliver on your marketing claims about attention to detail.

It's like buttons more smaller than holes on case.

This phone i bought yesterday ... 😟

http://www.youtube.com/watch?v=Ox-9HADYIJ8

we really must do something about this! we're paying a lot of money and at the end they dont even try to fix the problem ...and they make thier employees lie about the issue!

The lying is the most serious issue, above and beyond the product defect. It's sickening, and Apple employers will pay for this

To the person who asked whether or not this is a problem with the 5C: I just received a new 5C in the mail, and the first thing I noticed as I was unpacking it was a rattling noise. Shaking it, I traced the noise the top button. That's why googled and how I found this discussion. I plan on returning it tomorrow. A $450 phone should not make rattling noises. My 4S has been dropped, thrown casually into my bag, has never been in a case, and is still solid as a rock. No rattles, no noise. It's a small thing, but that little noise will make me crazy. If they are, in fact, all that way, I'll stick to my 4s :(

Note: Apple are trying to censor my comments about The CEO and have deleted my posting.

So here it is again.

I have been reading the comments on the iphone5 (not 5s, 5 from October 2012 link here https://discussions.apple.com/thread/4337700?start=15&tstart=0

...and, guess what, the iphone 5 had the same rattling issue in the on / off button, and the users were highlighting the same issues, the rattle obviously coming from the power button, the so-called 'genius' staff pretending there was no issue and that it was not an issue, and many people bringing back a rattler, only to get another rattler as a replacement.

So Apple knew about this defect in the 5 release and did nothing about it, and left it in the 5s.

This is unbelievable and shows utter contempt for customers

Since Apple Stasi delete my comments I will leave my comment at this for now..,

Жутко бесит этот люфт и дребезжание кнопки power. Как можно было создавать телефон премиум класса, наводить столько пафоса и не уделить внимание таким деталям, я не понимаю?! Очень хочется надеяться на сознательность apple, что они решат эту проблему и в ближайшее время запустят программу замены!!!

Basskraft wrote:

Очень хочется надеяться на сознательность apple и ожидать программы замены!!!

With this issue affecting most instances of the iPhone 5S, a replacement programme would be too costly. It would be more cost effective to repair them by replacing the defective power button. However, the problem with this might be the amount of glue used in the iPhone 5S, which could turn a 2-minute job at a Genius Bar into a half-hour job or longer.

Поддерживаю всех кто возмущен этим багом от Apple. Мы в них верили, даем им большие прибыли, а нас просто обманывают! Это не допустимо. Я сегодня хотел бросить 5s об стену со злости, но что это даст? Кнопка от этого не перестанет дребезжать. Мне очень обидно, что за такие большие деньги я должен портить себе нервы!

@400oz

that apple is censoring negative user experiences is new to me. Did you use any inappropriate language?

However, we are free to post our experiences on any forum or blog with high user traffic to make as most people as we can aware of the problems!

that apple or a line manager is advising their stuff to lie for them aswell. if documents appear prooving that, I would like to see them...

else this is just speculation, but I could think that the one or other

Lowmaster

I only said that Jobs would have frog marched Cook out of the building when he found out about the Operational issue with the rattle having persisted since 2012, and they deleted my comment.

Looks like they deleted your comment also

For what it's worth, the Spigen case helps town down a little. I'm definitely not giving Apple 40$ when their product is faulty. I feel like, overall, it is loosening with use! Not cool, but hey, when the thing gets so bad that they can't help but notice it, Apple will be obligated to replace it.

Same problem here. Two 5s' in the household, both have the rattling power button. Interesting to see if this ever gets fixed. Doesn't really bother me, but it certainly seems to be a major issue since everyone seems to have this.

Same issue here, apple seems to ignore this on support chat.... sent bad feedback, everybody should do that!!!

Factory C3, week 39

First iPhone didnt rattle, but the screen was loose.

Today the replacment iPhone arrived, Power Button rattles extrem.

Week 43