iPhone 5s Power Button Loose/Rattling Noise

Today I had scheduled a Genius Bar appointment for my loose rattling power button. I can hear it rattle when I record video and move around, the video even records the sound and it interferes with the video. It is also bothersome, in general, to have a rattling noise on my phone. The "genius" had me unlock the phone (since I have a passcode/fingerprint I.D) and he took it to the back to take a look at it, came back and said there's nothing wrong and that it's the "vibrating motor." Yeah, sure. I place my finger on the power button and move my phone and it has 0 rattling, when I let go it rattles like a maraca. I then asked him if he could open it and try and fix it for me, and he told me that he had just opened it and everything checked out fine. Another lie, he gave me my phone back unlocked and into my settings. If he opened it it would have been turned off, and on again which would request my passcode which he doesn't have. My previous iPhone 3/4S/5 has never done this and I see it as a simple fix if they were to really open it. I have fully purchased a new iPhone every year for the past 3 years and when I encounter a problem I'm lied to and told there is nothing I can do about it. I'll be scheduling another appointment soon in hopes I get a different employee that will actually help me.


What I want to know is, is there a fix to this?
When I take videos it captures the rattling noises ruining the video.

iPhone 5s, iOS 7

Posted on Sep 22, 2013 9:46 PM

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484 replies

Dec 9, 2013 2:26 PM in response to Janni

This is not a solution to this problem. The reason why the power button rattles is because there is extra space in between. When you blow in it, the air closes that extra space. The same way you inflate a balloon or tire. After using the power button continuously, the rattle will return because the air you blew into it escaped. This was already mentioned previously in this thread.


The amount of users complaining about this issue is not noteworthy for Apple to mention. There will be no fix on this issue for now until a significant amount of users complain about it. Anyone who is affected by this issue should send their feedback directly to Apple.


Even if the over 40,000 views in this thread represented users affected by the power button issue, it still isn't a significant amount compared to the over 9 million iPhones sold.


Consider this. If 9 million units were sold, and only 40,000 devices are affected,that represents only 0.44% of all units sold. Not even 1% for Apple to even take a closer look at this problem.


I still have hope for a fix in the future, but the outlook doesn't look good.

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iPhone 5s Power Button Loose/Rattling Noise

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