iPhone 5s Power Button Loose/Rattling Noise

Today I had scheduled a Genius Bar appointment for my loose rattling power button. I can hear it rattle when I record video and move around, the video even records the sound and it interferes with the video. It is also bothersome, in general, to have a rattling noise on my phone. The "genius" had me unlock the phone (since I have a passcode/fingerprint I.D) and he took it to the back to take a look at it, came back and said there's nothing wrong and that it's the "vibrating motor." Yeah, sure. I place my finger on the power button and move my phone and it has 0 rattling, when I let go it rattles like a maraca. I then asked him if he could open it and try and fix it for me, and he told me that he had just opened it and everything checked out fine. Another lie, he gave me my phone back unlocked and into my settings. If he opened it it would have been turned off, and on again which would request my passcode which he doesn't have. My previous iPhone 3/4S/5 has never done this and I see it as a simple fix if they were to really open it. I have fully purchased a new iPhone every year for the past 3 years and when I encounter a problem I'm lied to and told there is nothing I can do about it. I'll be scheduling another appointment soon in hopes I get a different employee that will actually help me.


What I want to know is, is there a fix to this?
When I take videos it captures the rattling noises ruining the video.

iPhone 5s, iOS 7

Posted on Sep 22, 2013 9:46 PM

Reply
484 replies

Jan 14, 2014 3:11 AM in response to lucifer_angel

To put this question in a simple way so that everyone understand.


Do not be swayed by users who are here and say that is normal, most likely they are Apple employee or mobile phone manufacturers (FOXCONN)


just compare the wake and sleep button with the volume + and -. The mechanism is almost or exactly the same. If you fell any diference than you could have a problem.




1- A quality control problem

2- There is a thing callend ISO Fittings (Dimensional Tolerances), it seems that the problem is related with bad project of the tolerance admissible.


Now someone that say it is normal, please

Jan 14, 2014 5:38 AM in response to jrui

Hello.


As it seems that the original Apple leather case eliminates the rattling noise and given the very high price of the iPhone, don't you think that Apple should offer its case for free to all people who have this iPhone quality problem ?


I believe this is the least Apple should do to show they care for their customers and for their quality standards.


Alienating its customers is not a very smart thing to do for any company, no matter how rich or powerful.


We should all get together and ask for free leather cases to "close" this issue.


What do you think?

Jan 14, 2014 7:01 AM in response to j0s3ms

Yes, I consider that I'm an Apple Power user, with lot of apple equipment. And for the first time in almost 15 years, I' thinking twice...


This days the support team is in general NOT professional, and an increasing felling that the client is not in first pace, like it used to be.


I will not continue to pay premium price for a product and service that is losing quality, but above all the crescent lose of quality as has been noted by me in recent years.


It is perfectly normal that a company wants to make money. But winning at the cost of deceiving customers saying that a problem is in fact a characteristic is something that I thought that apple had supressed. But its true, they already did that not only once some years ago

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iPhone 5s Power Button Loose/Rattling Noise

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