iPhone 5s Power Button Loose/Rattling Noise

Let's get this straight...it isn't going to make any difference replacing your iPhone 5s. They all rattle! Unless Apple fixes the manufacturing flaw at its Chinese factories, there's little we can do.

For now, we can monitor the latest January batch of 5s's to see if the rattle persists. So far, the production details posted in this thread are uptil December.

Anybody with a 5s manufactured in January? Where do we stand with this?

I took mine to the Apple store for a camera issue, while I was there I brought the rattle up to the genius and told him the rattle was so loud you can hear it in the videos I take, the genius told me all the 5s's do it and to hold the button while I take video so it can't be heard. Basically, I have to accept that my videos will have this rattling (loud even) noise in them, or hold the button no matter which way I hold the camera to take video. It's gawd awful. OH and when I got it back from repair, they scratched the back of my phone. I was frustrated and livid, I just left.

just to add to this..

i bought a space gray 16gb model today and it rattles. checked my girlfriends and hers does too. my first iphone after coming over from android and im pretty annoyed.

I too have the loose power button on my gold iPhone 16gb that I've just bought, the camera lens is scratched on the inside but doesn't cause a problem when taking pictures. Judging by the number of people who have had this problem it's seems the majority haven't been able to get a good one. I don't want to risk a repair or keep swapping it, I'm really pleased with the phone itself. It's a little small after using a Z Ultra for the last three months but I think I'll get used to it. I may just contact AppleCare.

I've just cut a very small piece of Post it note and placed it between the power button and phone casing folding it over the button then putting the phone in a fitted clear gel case. No button rattle at all now, it doesn't look bad either. This still doesn't excuse Apple for this build defect but cracking bit of tech though.

Right then, here's my experience with two iPhone 5s's sent from companies within a UK retailer.

First iPhone 5s

Nice Name: iPhone 5s (Asia Pacific)

Family name:

Group1: iPhone

Group2:

Generation:

CPU speed: 1.3GHz

Screen size: 4 inch

Screen resolution: 1136x640 pixels

Colour: Gold

Model introduced: 2013

Capacity: 16GB

Memory - flavour: xx

Factory: C3 (China)

Second iPhone 5s

Nice Name: iPhone 5s (GSM/North America)

Machine Model: iPhone6,1

Family name: A1533

Group1: iPhone

Group2:

Generation:

CPU speed: 1.3GHz

Screen size: 4 inch

Screen resolution: 1136x640 pixels

Colour: Gold

Production year: 2013

Production week: 51 (December)

Model introduced: 2013

Capacity: 16GB

Memory - flavour: xx

Factory: F1 (China, Zhengzhou - Foxconn)

Both with the loose power button, first one had a scratch inside the camera lens but didn't cause a problem with the pictures. Got 64gb Gold iPhone 5s ordered direct from Apple this time. Will let you know how this one is.

Update as promised, Brand new iPhone 5s:

Nice Name: iPhone 5s

Family name:

Group1: iPhone

Group2:

Generation:

CPU speed: 1.3GHz

Screen size: 4 inch

Screen resolution: 1136x640 pixels

Colour: Space Gray

Production year: 2013

Production week: 51 (December)

Model introduced: 2013

Capacity: 64GB

Memory - flavour: xx

Factory: F1 (China, Zhengzhou - Foxconn)

better, with less rattle but still exists, when moving up and down slowly while taking a video, slight rattle noise was recorded, but turning left and right is fine. However, discovered some scuffs on the device. Another brand new replacement is on the way. Will update that too.

Third and final iPhone 5s

Nice Name: iPhone 5s

Family name:

Group1: iPhone

Group2:

Generation:

CPU speed: 1.3GHz

Screen size: 4 inch

Screen resolution: 1136x640 pixels

Colour: Gold

Production year: 2013

Production week: 52 (December)

Model introduced: 2013

Capacity: 64GB

Memory - flavour: xx

Factory: DN (China, Chengdu - Foxconn)

Less rattle but still present, rest of device is good so will keep this one.

Sorry for the late response,

i think it is not so important to buy the original. Its just important that the case covers the Power Button

dear all Team,

F1 INFO SOLUTIONS & SRVICES PRIVATE LIMITED, JAIPUR BAD SERVICES

MY HAND SET IPHONE 4S 16 GB ON/OFF KEY NOT WORKING BUT SERVICE BAD VERY DISSATISFIED

YOUR SERVICE GOOD REDINGTON LTD JAIPUR SATISFIED FOR SERVICE

PLZ. CHANGING YOUR SERVICE START REDINGTON JAIPUR GOOD SERVICE

Dear Team,

iphone 5 black 16GB

I have submitted my handset with F1 Info Solution in Jaipur from last 3 months and i have visited at service centre many times but there is no response from the service centre people and every time they are giving false commitment. Every time they are your handset will come 10-15 days but till now i am not getting any response from the service centre and they are so rude and every time they are saying talk to toll free number we cannot do something.I cannot visit every time as my home town is 300km from the service centre. So pls do the needfull.

Regards,

RAVI KUMAR

<Personal Information Edited by Host>

Figured I would throw my 2 cents into the large HAT here that Apple has created for all of us! I purchased my phone from an ATT retailer. No rattle. However Microphone went out this week. Took it to the Apple Store, replacement went smooth. Now I was given a new phone that has a very annoying rattle of the power/sleep button. Took it back, store opened 5 others, same rattle on all of them. Store offered nothing to resolve. Called Apple Care, they admitted this would be annoying as well to them. They offered replacement via mail & to contact the stores Manager for a resolution. Hopefully this will be resolvable and Apple will offer something to everyone that has to "live" with this very annoying problem with every phone call they make!!

My 5S's lock button was rattling straight out of the box, in addition then the screen began to come loose and 'click' all down the right hand side of the screen, very very annoying! At the same time the lock button began to 'ghost click', where it would press itself, even when it would just be sitting on my bedside locker!

It's been away for a week or so now with Applecare (as there are no Apple stores in the Republic of Ireland)...

To add insult, they do not even appear to have fixed the thing... I've checked the status of the repair and they "could not duplicate issue"...

To say I am beginning to lose my faith with Apple is an understatement...

I can not believe that Apple is not taking care of this. I am not going to buy a mobile phone for 699$ / 699€ to have this kind of problems. Two weeks ago I returned (money back) an iPhone 5S just for the rattling noise.

I have an iPhone 3GS, iPad 4, Macbook 13.3" and two or three iPods and never had this issues. My 4 years old IPhone 3GS does not rattle.

From Apple page:

"iPhone 5s is purposefully imagined. Meticulously considered. Precision crafted. It’s not just a product of what’s technologically possible. But what’s technologically useful. It’s not just what’s next. But what should be next."

I am sorry Apple, but this time I am not going to spend my money on your "best ever built" product.

Same problem here had the rattle straight out the box. Went to the Southampton, UK store and dealt with a particularly unpleasant manager down there who claimed he had never heard of this issue, and that the rattle noise was the shutter as it needed movement space as it "moved so quickly". After I told him my Samsung had a faster camera and didn't rattle, he told me to go back to Samsung!

I told him about the 30 pages of complaints on their website (this thread) to which he told me if I Googled UFO's I would find millions of results, and it doesn't make it true.

Terrible terrible customer service, and to say the ones which didn't rattle were probably the ones which had something wrong is beyond belief.

I really do hope Apple fix this problem and at the very least admit there is an issue. I don't understand how these have even gone into production with such an obvious fault.

Moral of the story for those with the same problem - Don't bother making the trip to the store if you have a rattling button, "it's meant to rattle"