Apple Event: May 7th at 7 am PT
I am attempting to restore my iPhone which was last backup this morning. When I enter my password, I get an error message stating that my password is incorrect. That can't possibly be right. In fact, I just entered my password to get access to Apple Support.
iPhone 4S, iOS 7
I just had the problem and I entered my 4-digit restrictions passcode and it is working
The Apple team needs to fix this as it is totally unclear which passowrd it is referring to - itunes pswd? device pswd? restrictions pswd? Please make the dialogue box in Itunes more clear !
DustyHunt - Thanks so much for posting - I tried every password I could think of that I've used in the last 8 years and nothing worked. I reset all the settings, backed up again and - FINALLY, success.
This was a big help thank you. This advice worked guys!!
For some reason I put in my previous password and it worked. Thankfully i remembered it.
So use your password that you had prior to this update and you should be good, thats what worked for me.
Just had the same problem and found this thread. I realized that the best way to find the password was Keychain Access in Applications> Utilities> Keychain Access. I searched for iPhone and selected iPhone Backup. There was the password. Worked fine.
Thanks Sharky3456! This worked for me:
Since it was not my Apple ID, MacOS user, or iPhone password, I went back to old passwords. Apparently there is a SEPARATE "iTunes backup password" that iTunes must have prompted me to set a long time ago. One of my old passwords worked.
I had that very problem. And read Sharky3456, and it got me thinking... so I started looking at all the passwords I had stored. Mine was encrypted and I had it saved with some other Apple passwords. Check all your lists because this is one of those that they tell you to write down and then you only use it when you need it. It is NOT your phone pin, your apple ID password, your computer password or anything else you can think of. This is a one time written down when you were setting up your phone password. So check where you keep such things and you might find it.
I backed up this morning, did not use a password but when I came to restore this afternoon it is asking for a password! I am stuck without this restore... After that i removed my phone and again connect, click on restore. Restoring strated without password and after completed restore, my contact and photo not getting in phone...pls how to get my contact and photo ??? Pls help me..
There have been a few answers on this. Try every password you can think of and you will finally get it. The password that worked for me (after trying over 30 that I've used in the past) was the most obvious that I used many years ago that I never use now. Dig in your wayback brain for passwords you used in the past and you will eventually find the one that works.
Hello wambuim,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Best of luck,
Mario
Hi I have exactly the same issue - I backed up this morning, did not use a password but when I came to restore this afternoon it is asking for a password! I am stuck without this restore... Please help!!!
Same problem, entered the correct password and it still tells me, wrong password. Marios response also didn't help because it's just completely offtopic.
Restoring Backup - Incorrect Password
