Restoring Backup - Incorrect Password

I am attempting to restore my iPhone which was last backup this morning. When I enter my password, I get an error message stating that my password is incorrect. That can't possibly be right. In fact, I just entered my password to get access to Apple Support.

iPhone 4S, iOS 7

Posted on Sep 23, 2013 9:35 AM

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Question marked as Top-ranking reply

Posted on Jan 14, 2014 1:49 PM

In my opinion, fromsouth gave the correct reference ...


http://support.apple.com/kb/TS5162


This article made me realize it could be any of several previous passwords; for me, it was my hard drive encryption password ... I would never thought of that one. Keep trying folks.


Someone remind me in two years to change the Encryption password before my final backup before loading my new iPhone 6S.

100 replies

May 20, 2014 10:10 PM in response to wambuim

I did 2 things. 1. I read to sync the phone then restore. 2. Change your apple id (icloud) password to a new one.

I did number 2 first then 1 and my phone restored all my contacts.

Not sure what did it but I'm thinking syncing it first did.

I still didn't have contacts but about 2 hours later at work I checked it and they were there.

Apr 19, 2016 8:55 PM in response to Toomito

Hi guys,

I've been through a nightmare with restoring my backup - like most of you have!

I had never set a password for my backup, and I knew that I hadn't. I called apple - who told me if I didn't find the password, the data was lost forever. I've been SO upset. A friend of mine used a password cracking program that gave me the first 2 letters.... ap***.

Go figure- the password was apple.

NEVER would I use this password - so somewhere along the line there has been a problem.

Anyway, it worked and yippee I have all my data back. If all else fails, try 'apple'. I really hope this works for some of you as I know how devastating it can be.

Good luck 🙂

Oct 23, 2016 8:24 PM in response to wambuim

This. Is. A. Nightmare.


So, here's my issue. I have never set up the encryption and I've read that there are other ways it can be done (setting up pins, switching phones, etc. etc.). Okay, fine. I can't fix that issue. But me trying all my old passwords and still getting nothing? I'm so frustrated. I downloaded something from Tenorshare called UltData and what it does is it allows you to select an iTunes backup file of my iOS device to scan. If it has a lock beside it, it simply asks that you enter the password so that the software can decrypt it. I entered the password that I always use and have tried to unlock the encryption on my iTunes and guess what?! IT WORKED ON THE OTHER PROGRAM. That's right, folks. It worked on the other **** program but it won't work on iTunes. I am absolutely hating this. Not to mention all the good programs that unlock & help you discover 'lost' passwords are for windows. I could just SCREAM. 😠

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Restoring Backup - Incorrect Password

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