ios 7 proximity sensor not working

I have been following up relentlessly with apple for a solution to this for past two months. They have replaced the phone twice with a new apple iPhone 4. The issue is there in every single one of then. The Apple Care centre guys told that the issue is not with the iPhone 4 hardware but with iOS 7.

The call centre guys are downright rude now. They told me last week that this can not be solved as their engineering team in US did not agree with the complaint. Thereafter the senior technical advisor disconnected the call.

That's NONSENSE. I went through 4 iPhone 4's with PS issue on launch week... it's the hardware. That was iOS 5!

Problem: The moved the PS, combined it with ambient light sensor next to the top speaker. ALL iPhone 4's "cheek dial" - the problem was eliviated w/ various iOS updates, but ultimately it's the hardware.

"ALL iPhone 4's "cheek dial"

Except they don't.

"ALL iPhone 4's "cheek dial" - THAT is nonsense. Never had such problem until upgraded to ios 7.

""ALL iPhone 4's "cheek dial" - THAT is nonsense. Never had such problem until upgraded to ios 7."

And I never had that problem (2 different iPhone 4S) after iOS 7.

i said iPhone 4, not 4S.

From 2010:

http://www.iphonehacks.com/2010/07/iphone-4-proximity-sensor-problem-few-solutio ns-to-fix-it.html

The original thread here in 2010 became one of the largest threads ever on these forums...

But, I had a iphone 4 and there was no problem with PS until i updated the OS to 7.x

Same here. Cannot be hardware since I used my iPhone 4 for a long time without any issue. The problem happened just after upgrading to iOS 7. I loved the design but my prox sensor stopped working after the upgrade. I have tried everything to downgrade to iOS 6, but sadly Apple does not offer this possibility (I really don't understand why I don't have the freedom to choose which iOS works better in my phone!). Please Apple, let us downgrade and the problem for most of us will be solved!

Yes. I have sent already 2 e-mails, without getting any answer.

This issue affects all iPhone 4 after upgrade to iOS 7. Otherwise it was perfectly fine. iPhone 4S are running fine in my area.

No they don't. I have been using my iPhone 4 for past 1 year without any such issue. It's only after we upgraded to iOS 7 that we face an issue. This has been confirmed by the Apple Service Centre Manager to me personally and this is what he told the Apple Senior Technical Advisor on the phone too.

I am in touch with Apple Marketing head to get this issue solved probably by getting my money back since the phone is still in warranty.

I solved the problem....

Went to the Vodafone Store and bought myself a brand new Galaxy S5 and Tab.

Gave the crappy iPhone to my son who uses it as and iPod.

I still love my MacBook and iMac! They're still better than anything else on the market!! But the phones are nothing special anymore! They haven't been innovative since the iPhone4. The S5 is special because it's a new experience working with Android. Overall the phone isn't all that better.

But the biggest reason for not wanting Apple anymore is the simple reason Apple doesn't seem to give a s&@t about their customers. Crappy phones, an Apple TV that doesn't support the most used codec in th world, and a customerservice that deletes all posts from their supportforum that are addressing the problems!

zappertje wrote:

an Apple TV that doesn't support the most used codec in th world,

which codec?

My wife suggested to use a flip cover so that the face does not touch the screen anymore. Similiar to what Samsung has it for it's note devices.

Lot of people I know in my office are not buying apple anymore especially after they heard my issue.

"Lot of people I know in my office are not buying apple anymore especially after they heard my issue."

Yeah, sure.

You have an issue with a 4 year device so that is stopping them?

No.