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After upgrading to IOS 7 back camera is not working only get a black screen, swithing to front camera it worlks once then freezes

After upgrading to iOS7 on IPAD 2 the back camera is not working only get a black screen switing to front camera it works once then freezes

iPad 2, iOS 7

Posted on Sep 26, 2013 1:50 PM

Reply
153 replies

Feb 15, 2014 5:40 AM in response to Nickeyjay

Just an update guys,,, My camera returned to black screen again today,, I did what I posted previously and it worked BUT it's failed again,,, I have now cleared all my history of messages apart from ones I realy need to keep, rebooted the phone and hey presto!! camera working again,,,, so as Macman67 said, I beleive it to be software/ios7 problem, not hardware.

Feb 20, 2014 11:54 AM in response to Nickeyjay

I have been experiencing this exact same problem (back camera not working, switching to front camera it works once then freezes and screen goes black). I tried the fixes everyone has suggested and no luck. I took my iPad to a Genius Bar and let me spare you all the frustration of that experience. The "geniuses" solution at the Apple Genius Bar was to offer to sell me a new iPad for $299. After attempting to restore the iPad I was told they couldn't determine what the problem was and that there could be a "million" different reasons why the camera would stop working. When I asked them about the problem possibly being related to the IOS 7 I was told that "people say a lot of things on the Internet and that the IOS 7 is getting blamed for a lot of things." Nevermind that it's on Apple's own discussion boards that it's being talked about.


I'm so ****** off and so disappointed with Apple and their crap products. There are posts about this dating back at least six months, but no fix or patch? This iPad is barely more than a year old. It has never been dropped or mishandled in any way. The first time it was ever even taken out of our home was today...to take it to the Not-So-Genius Bar. My 5 year old uses this iPad and is in tears over the fact that it will no longer take pictures or video.


Hey Apple you could have locked in a customer for life, but now my 5 year old will only think of Apple as the compay that makes crap products that break and won't stand by them. Congratulations! Awesome job with cultivating customers for the future.

Feb 20, 2014 1:33 PM in response to BohicaApple

BohicaApple,,,

I could not have put it better myself,,, But I'll try,,,


I have become disillutioned with Apple pruducts since the iPhone 4, each time there is a new bit of hardware I just think,, "oh,, is that all". I can't be blamed for feeling that way when other brands are pulsating with new and exciting things that make me think Apple WILL catch up, they WILL catch up,, but no and now there firmware is falling over,,,

I waited and waited in anticipation before upgrading to ios7 so I didn't get stuck with a white elephant, what do you know, Bam!! I got me a white elephant, FFS,

Will I stay Apple or go Android?? I'm not sure why but I'll wait for the next CellPhone hardware update to see if it's just a stab in the dark towards it's competitors or actually something to take a lead in the market and warrent it's prices.

I can't help thinking they are becoming the old Atari 500 versus the PC battle from back in the day and it not being long before we say "what happened to Apple" and our kids saying "Who"???



Feb 20, 2014 2:07 PM in response to muzbaz

If you want a reliable alternative to an iPhone, try a Windows Phone. I've got one and am very impressed how easy to use it is. It just works. I've had Android phones before but found them clunky and needed alot of setting up and tweaking and they weren't very intuitive. iPhones on the other hand just work, or at least they used to. Windows Phones also just work and are very easy to learn how to use.

Feb 20, 2014 8:21 PM in response to Nickeyjay

well it sure looks like Apple and their products namely the isight camera are becoming increasingly incompetent. I bought my ipad in June 2013 so it is still very much IN WARRANTY. guess what I get online here at Apple. and arrange for a service call, for it. as I live in regional South Australia, and the nearest Apple store I think is in either Adelaide or Sydney NSW. GUESS WHAT they went ahead after a month of waiting for the box to send it in via post as they said would happen. They went and CANCELLED the service on it. Now my ipad has a cracked screen thanks to a child who was more than fed up with the fact that the camera doesn't work. So guess what APPLE I am going to by a Samsung tablet next time I consider replacing or upgrading my product. One very lost customer here. People do not waste your hard earned money on what USED to be a very good reliable product. Steve Jobs would be rolling in his grave.

Mar 15, 2014 6:47 AM in response to Nickeyjay

There is definitely an Apple IOS issue - I couldn't get either front or back cameras to work when I upgraded my iPad2 to v7.0.1. The back camera sorta worked, allowing me to take 1 photo but Photo App would hang. Front camera was always black.


I did all power resets and complete system reinstalls suggested by experts but to no avail.


I went to Apple Genius and they said my camera failed and I would have to pay $250 for a replacement iPad2. F@#%k that!


Recently, I updated to v7.0.4 and then to 7.1. The back camera now works a lot better but front cam still is not responding and is black (for Photo App and all other camera apps I have). If the camera starts to work again, it proves that there is still a bug in IOS. Whatever tweaks Apple is doing in IOS is affecting the camera behaviour. Now, Apple needs to find the right tweak.


This is extremely frustrating especially since the iPad2 is about to become obsolete and if there isn't a fix found first, we are all SOL.

Mar 21, 2014 4:47 AM in response to Nickeyjay

When I updated to IOS 7.0 my back camera stopped working and the front would only take one picture or video and then fail. Several other items seemed unstable after updating to IOS 7.0. I figured my iPad2 was about to fail so ordered a new iPad Air. When I received the iPad Air it would not charge nor could I do a set up on it. It kept rebooting. Since I had the iPad Air delivered in the USA but then took it to South Africa where I am currently living getting it sent back was not an easy task. Apple would not sent the FedEx return box to South Africa. A friend took it back to the USA and I now have a new iPad Air. What a goat rope for an Internation Company!!

I finally got the camera to work on the iPad 2 after fiddling with it for days. I have now upgraded to IOS 7.1 and am having the same problem with the iPad 2 camera again!!

I have a new iMac and after upgrading to mavericks my new HP printer will not scan to the iMac!! Apple, I have so many of your products but am starting to lose faith in you. You change or update the IOS and then cause more problems than you solve. Then you don't fix the problems you have caused or take months fixing them.

I suggest you start listening to your customers!!!!

After upgrading to IOS 7 back camera is not working only get a black screen, swithing to front camera it worlks once then freezes

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