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iPhone 4s iOS7 - won't sync music or video - cancels sync and hangs.

I have updated my iPhone 4s 32gig to the newest iOS7 version, and updated iTunes on my iMac to the most recent version. I have ample extra space on the phone for the amount of music and video I want to sync. I'm plugging the phone into the computer during this sync process rather than WiFi. The sync works through the backups to the computer and the apps, but as soon as it gets to the portion where it would transfer music it immediately goes to "canceling sync" and will sit there indefinitely. I have rebooted the computer, hard booted the phone (home + Power) but nothing changes. It just hangs up and I have an iPhone that was working perfectly pre-"upgrade" that no longer does what it's supposed to.


Additional details:

I am set up for automatic syncing of playlists and a few albums rather than manually managing music.

When I upgraded the iPhone, I deleted the music and movies from the phone to make room for the iOS7 rather than removing the music through a sync process.


Any ideas or is this just a "wait until Apple figures out there is a problem" type of thing?

iPhone 4S, iOS 7.0.2

Posted on Oct 1, 2013 7:08 AM

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Posted on Oct 1, 2013 8:03 AM

I am having the same problem. I've tried so many different suggested solutions, but none worked for me. I really hope someone, or Apple would figure this out and push an update to become available to fix this. It's extremely frustrating.

53 replies

Nov 5, 2013 1:10 PM in response to johnf70

I'm so frustrated with Apple products now. 😠


I have the exact same problem and nothing works !!!


Can't sync iphone 4 with latest IOS7 and latest Itune.

It seem to back up (i hope) but impossible to put any media in or out etc.


I have even tried to revert to an ios 6 something on my iphone 4 but no success.

when i had an IOS6 i could not sync with itune as i had not upgraded, now i did i still can not !



Apple are very good quality product, But I will no longer buy an apple product again as this problem will occure in the future when new generation of products and update will come out.

Nov 6, 2013 3:00 PM in response to brokeMBA

Ugh. My 4S is finally back -- sort of. It would get hung up when I synced too. Even though I did a backup, many of my apps are still missing, though.


Before I restored my phone from a backup, though, I followed the tips in this article about the messed-up IOS 7 update: http://readwrite.com/2013/10/15/ios-7-fixes-iphone-4-4s#awesm=~omrI3DqsEFozuH. I don't know if this is what helped, but I tried several times before without success.


Like some of you, I am about ready to jump ship and try out the Galaxy or Windows phone next time! I don't need to be wasting my time every time there is an update.

Nov 6, 2013 7:14 PM in response to g_greenapple

I wouldn't restore. Seems like an unnecessary step now. I don't even think you need to reinstall iTunes either.


Try this: Plug in your phone and open iTunes. On the sidebar click "Your" iPhone > Summary... go down to Options and uncheck everything. Then sync. By doing that all of my music was restored to my phone. Never had issue with my apps so that was fine. Afterwards I checked "Sync only checked songs and videos", resynced and everything was back to normal... for now.

iPhone 4s iOS7 - won't sync music or video - cancels sync and hangs.

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