HELP! Cannot Access Disney Channels. Error code: 400-1

I have Charter Cable too, and all Disney channels including Disney Jr are already a part of my package. The Disney App works for a few moments on my iPad Air every time I (re)download it, but then almost immediately I get "The MVPD authorization server returned an error. Error code: 4001". All goes blank. If I retry, I do sometimes get the option to re-enter the cable provide information, but that does not take me anywhere.. the information stalls into a white screen that does nothing... just stays blank. Any ideas?

thank you

This has worked for me..

1- go into the app

2-click on settings

3- click on sign out

4-sign back in

good luck

I have sign out signed back in to Disney still not working!

reset Apple TV signed back in to Disney...still not working!

Signed out, signed back in to Disney still not working!

Hello goFelipe,

You've posted to a thread that's two years old. I suggest you start a new thread, describing your exact current problem. There might be other users in the same boat. Be sure to specify the version of Apple TV and software you're using. I would also suggest restarting the app, since data sometimes gets mixed up.

The problem continues. We have tried everything and nothing works. I did get farther along in the process today, but still no Disney XD. I have Roku and Dish, so clearly this is not an Apple problem. As someone said, it is likely the app. Why I wonder, will the developer not fix the problem? Anyone know who we should contact? Thanks.

Hello Padme',

Please read my suggestion to goFelipe above. Things change in 2 years, and you have a different provider. Regarding who to contact, it can only be Disney and your provider.

400-1

Hi Redrose18. Do you have a question? Please describe what your problem is, what errors you get, what devices you're using, and what you've already tried.