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iphone 5s touch screen problem

I bought few days ago new Iphone 5s, and the touch screen isn't working very well. There are some points on the screen that don't respond to touch. what to do to fix it?

iPhone 5s, iOS 7.0.2

Posted on Oct 13, 2013 1:33 AM

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Question marked as Top-ranking reply

Posted on Oct 13, 2013 1:34 AM

Try This...


Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...


Reset ( No Data will be Lost )


Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.


http://support.apple.com/kb/ht1430

42 replies

Oct 13, 2013 2:35 AM in response to Gallando

Try turning off documents and data in settings-> iCloud


If still no joy...


Reset all settings


Settings > General > Reset > Reset all Settings.


This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings.


Settings > iTunes and App Store > Apple ID = Sign Out... Then Sign In using the preferred Apple ID.

Nov 8, 2013 7:41 PM in response to Gallando

I have/had the same problem. Brand new 5S, right hand edge of screen won't respond to touch. Most noticeable when playing Candy Crush - can't move right hand candies to the left. Also when browsing the web, some pop-up ads have the 'close' button to the right and I can't close them.


Took phone back to Apple, they replaced it immediately. Just tested new one at home and it is exactly the same.


Really not good enough.

Nov 10, 2013 12:32 AM in response to Gallando

The same thing happened to me. Initially the brand new 5s was working excellently fine. Until a certain point of time, I just realized that parts of the screen was not responding at all, and as mentioned by Gallando, it is most noticable when typing on the keyboard.


Most of the time, it was solved by closing all the apps and restarting the phone. But the problem will come back again after a while, and I need to restart again.


I bought the phone overseas and I am assigned in another country (which 5s is not even launched yet) for a few months. Pretty much impossible to get the phone checked by Genius.


Kinda stuck with this faulty iPhone. Very disappointed.

Dec 7, 2013 7:57 AM in response to Gallando

i have the simillar problem with my iphone; the touchscreen seems fine in all areas but when ihold my finger on the top left, it will stop responding after a while. and in some games like "dump ways to die" when i move my finger from the edges to the center, it wont respond;

could it be ios 7.0.4 problem or my iphone?:(

iphone 5s touch screen problem

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