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iphone 5s touch screen problem

I bought few days ago new Iphone 5s, and the touch screen isn't working very well. There are some points on the screen that don't respond to touch. what to do to fix it?

iPhone 5s, iOS 7.0.2

Posted on Oct 13, 2013 1:33 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 13, 2013 1:34 AM

Try This...


Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...


Reset ( No Data will be Lost )


Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.


http://support.apple.com/kb/ht1430

42 replies

Feb 11, 2014 6:38 AM in response to patrik07

The same thing happened to me. First the brand new 5s was working excellently fine.after two weeks I realized that parts of the screen was not responding at all, exaclly the same area when I want to search for name in "CONTACT" app. or Mail app or Viber. I have reset my phone too many times also restore it as a new decive. THEY can not replace my mobile because I bought it in USA and at the moment Iam studying in Europe and they told me that I have to replace it in USA because in europe they don't have my model. It means that I have to wait couple of mounths with this problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Feb 15, 2014 7:24 AM in response to Gallando

Same issue here. Iphone 5s. Top corners need about 3 or 4 tries before responding. Not persistent. When it does work i can repeat many times but if i clock other place then come back to it 1out of 2 times ill have to try multiple times to get it to respond. It make the phone seem of lesser quality. This is a touch phone and if the bug is response than this is a show stopper bug. Apple should be fixing this. If they want to remain in business that is. But if they want to run the company to the ground then ignore us.

Feb 19, 2014 5:12 AM in response to Gallando

To let you know this is my first apple product. On my phone close to 1/8 to 1/16th of an inch on the edge of the screen it does not respond when I'm in the settings or when I delete a pic. It does respond when I'm on the home screen and maybe other thing, but mostly with settings and deleting pics. Is this natural or is there something wrong with it? Like I side in the title it's a iPhone 5s and I just got a few days ago.

Feb 19, 2014 7:26 AM in response to Linkstah

My 5S is exactly the same issues and funnily enough same circumstances as Linkstah. The touch screen is poor mainly down the right side of the screen and a small bit in the top right corner.


I took my 5S to the apple store and they happily replaced it, but the replacement is identical in exactly the same place! It makes candy crushing hard! I contacted apple again and they said they would replace it again, but now I'm reluctant too as I think it will same again.


Both the guy in the store and the apple helpline havent come across this issue, which I find hard to believe.

Mar 11, 2014 12:31 PM in response to Gallando

Да господа! Это провал всего Яблока! При Стиве Джобсе таких браков не было 😟
А теперь и у меня появилась аналогичная проблема. Но у меня немного подругому и более жестокая. Проблема появилась на 7.0.6 - тогда они еще не была так сильна. И когда выпустили 7.1 - это стал сущий хаос! В левой стороне экрана, первое приложение, первого ряда, не нажималось с первого раза (а где-то с 5 раза) и когда нажимал на него бывало что открывало меню Spotlight , и все так же с первым приложением, четвертого ряда! Вобщем ужас сделал с телефона этот 7.1! уже и не знаю что делать 😟

Mar 15, 2014 5:11 PM in response to Gallando

Same problem here. I took in my one-month old iPhone5 today, showed them the problem with the right side being unresponsive in Candy Crush. They immediately replaced it. Same problem with new phone in the store. It isn't just Candy Crush, it is the right edge - very hard to get it to respond, so I can turn off things in Settings. I think this is possibly a hardware problem with Apple iPhone5 S. Does anyone have it with C?

Mar 22, 2014 5:16 AM in response to Hoh Yue

I have changed my mind about this issue. The right edge of the touchscreen doesn't respond well when playing Candy Crush, but it is the same whether the candy layout is close to the edge or more in the middle of the screen! It is unchanged when I rotate it to all 4 sides. So this is a Candy Crush problem.


Secondly, the "toggle" buttons in Settings look like sliders. But they do not respond well to sliding. And even though my friends can take my phone and turn them off easily by just "clicking", I cannot. No matter what kind of touch, slide, hard or soft press, they fail to respond about 9 out of 10 times. This is true of both phones I have had.


So, getting a new phone did not fix the problem for me.

iphone 5s touch screen problem

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