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Aptv keeps restarting itself for no apparent reason

For the last week or two my aptv has been restarting itself, usually when I put a program on pause

and come back a few min. later I find I'm back at the icon screen.

My software is up to date and my connection is very good so I'm really puzzled as to why it would

restart on it's own, and it seems to be happening more often.

As well Hulu seems a little strange, it keeps asking to quite out and restart after an "update" and

it will do this a few times a day, very strange.

Anyone else having these same problems?

Apple TV

Posted on Oct 16, 2013 6:54 PM

Reply
70 replies

Oct 1, 2015 10:47 AM in response to kfeeney

I'm going to second what others have said about this being a photo screensaver issue. I have two Apple TV 2nd Generation, both were restarting several times a day. I had been using very large iPhoto/Aperture libraries as screen savers on both. I did a factory restore on both Apple TVs (Settings -> General -> Reset -> Restore), and reconfigured everything EXCEPT the screensaver - I left that set to one of Apple's default. Since then, no crashes. I'm not sure if a restore is absolutely necessary, or if simply removing the (Flickr, iCloud, iPhoto/Aperture/Photos) screensaver is enough. Someone with more time than me may want to do some testing to figure out the exact issue, but it seems like a good place to start.

Oct 26, 2015 10:14 PM in response to kfeeney

i have an apple tv 2, and I'm having the same restart issue... with all apps (i mainly watch netflix, pbs kids, and hulu, which is the worst)... it's now so bad that i couldn't even get through a show tonight... i've tried to restore to factory settings, but the problem persists...


please, apple, give a software update to get this fixed!!!

Oct 27, 2015 10:14 AM in response to douggart

the issue appears to be related to a possible memory leak with netflix (can not speak for hulu or other apps as i do not use them) but the issue seems to be with the AppleTV 2 mostly as i not heard any issues with the AppleTV 3 other than buffering audio issues after about hour of play through a movie. but our appleTV 2 resets itself with a reboot about once or twice a day depending on use. it seems to do it more after more about hour of play and when u pause it then come back to it later. I done some looking it is mostly likely a memory leak with the Netflix app. It appeared right after the last update to the AppleTV before they stopped support. I do not have issues with audio streaming or airplay from ipad or computer to the appleTV other then it is constantly asking for my password all the time now (that started after i updated to iOS 9 on the ipad) . Since we can no longer update the AppleTV 2 we are opting for a new one. Were considering AppleTV 3 but not sure how long after 4 has been out they will discontinue support for the AppleTV3. So selling the AppleTV 2 on ebay for $100 so that someone can jail brake it or might do that myself and sell for $150. They are worth the most out of all the other models for that function that they can be jail broken. maybe use the $ to buy a second siri remote for $79

The issues are only gonna get worse unless you are using apps like netfix the appleTV 2 works fine. Mine too is hardwired so no connections issues for me either as it plays from apple's servers and from my computer just fine.

Nov 27, 2015 6:22 AM in response to kfeeney

I have an Apple TV 2nd Gen and also have been experiencing the restart issue every time we watch Netflix. I just got off the phone with Apple Support and was told to switch HDMI ports and then restart the Apple TV. I did that, but I haven't watched anything yet, so I'm not sure if the solution worked but will test it later tonight.


Apple indicated that this is a known issue, called it memory leak, specifically with Netflix and Hulu. I was somewhat encouraged to hear that they were aware of the issue and have something to use to try to solve the issue. Hopefully, we will have the issue resolved.

Aptv keeps restarting itself for no apparent reason

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