Safari Crashes in iOS7 on iPad - Memory Issue?

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Safari Crashes in iOS7 on iPad - Memory Issue?

Hi,

I run a website called Good Run Guide (www.goodrunguide.co.uk), which is used by tens of thousands of people every month. One of the key features on our site is a route mapping tool (http://www.goodrunguide.co.uk/RoutePlanner.asp). Since the release of iOS7 we have received numerous reports from our users saying that Safari crashes within a few seconds of using our route mapping tool. The problem is very easy to reproduce.

We have never experienced any such problems before with previous releases of iOS and the tool works fine in all the major desktop browsers.

Researching this online, there appears to be a view that iOS7 places significantly reduced memory limits on applications and that this is likely to be the cause of the problem. Obviously it reflects very badly on Apple that something that works in all major browsers and previous releases of iOS, crashes in iOS7 - our only option for the moment is to advise our users to use alternative devices or defer upgrading to iOS7 until the problem is resolved.

Can anyone from Apple confirm the cause of the problem and advise when it is likely to be fixed?

John

iPad, iOS 7.0.2

Posted on Oct 17, 2013 5:41 AM

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Answer 1

msuper69

Level 6

8,691 points

Oct 17, 2013 6:02 AM in response to GoodRunGuide

You should send feedback to Apple or file a bug report.

Apple Discussions are not a direct line to Apple; it's a user-to-user forum.

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Answer 2

GoodRunGuide Author

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Oct 17, 2013 6:05 AM in response to msuper69

Thanks Michael - how do I do that? I've not had to raise bugs directly with Apple before so wasn't sure where to go.

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Answer 3

msuper69

Level 6

8,691 points

Oct 17, 2013 6:11 AM in response to GoodRunGuide

http://bugreport.apple.com

http://www.apple.com/feedback

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Answer 4

GoodRunGuide Author

Level 1

0 points

Oct 17, 2013 6:16 AM in response to msuper69

Thanks again Michael - I'd done the feedback one already but it said they don't reply individually so I guess this just goes into a big pile. I've done the bug report too now.

Anyone else have any experience with the same problem? Can canyone shed any light on the cause and any workarounds?

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Answer 5

bloghead

Level 1

12 points

Oct 30, 2013 9:49 PM in response to GoodRunGuide

You aren't alone. It isn't just Safari. I have had it in Chrome too on both my iPhone and iPad. I added to their pile of complaints just like you. The workaround is apparently to buy a new phone or ipad, to the delight of Apple. There was a NY Times article written about this and the possbility that Apple wants to encourage people to have to buy new devices in order to accomodate their software. I have liked their products very much up until IOS 7

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Answer 6

BobVB

Level 3

599 points

Nov 7, 2013 4:42 PM in response to bloghead

I have an iPhone 5s, crashes the same. Seems to be a memory management problem with anything that is intensively JavaScript like Disqus.

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Answer 7

Nov 7, 2013 6:59 PM in response to GoodRunGuide

I have a brand new ipad air and safari and chrome crash all the time, not the HW it's IOS 7

Sometimes I wonder who beta tests this OS. I guess Apple only goes to the really big websites to make sure everything is working, what a joke.

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Answer 8

bloghead

Level 1

12 points

Nov 7, 2013 7:05 PM in response to Steve Kornreich

I agree with IOS 7. Was a big Apple supporter. But now they seem to not care. I haven't heard any mea culpa like after Maps.

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Answer 9

7itan

Level 1

0 points

Nov 7, 2013 8:13 PM in response to GoodRunGuide

I work for a web based company, in last couple of weeks we have received large number of complaints from our client saying that a particular part of our website causes the browser to crash. We tried clearing cache, browsing history and every possible data including closing every application and restarting the device. After which they are able to load the particular webpage but its very jittery and you can hardly scroll down.

We had decided to buy Ipad and give away on Christmas to our client, BUT TO APPLES DELIGHT ITS NOT HAPPENING NOW.

NOT IMPRESSED with new upgrade. Older versions seemed to be working fine.

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Answer 10

GoodRunGuide Author

Level 1

0 points

Nov 9, 2013 4:04 AM in response to 7itan

I raised a Bug Report for this with Apple (ref: 15250706) but they have come back saying it is a duplicate of another bug report which is already closed (ref: 14914802)! I can't work out how to find out what Bug Report 14914802 is and why it has been closed and it doesn't come up when I search for it. Can anyone help? I've replied back to Apple asking the same question too.

As a number of you have said, websites that have previously worked fine on every web browser available have stopped working in iOS7, so this is clearly a major flaw in iOS7. The crash logs that Apple asked me for showed that it was definitely a memory issue, so I can only assume that Apple has released an operating system that is simply too big for the devices it is intended to run on. I'm not sure what else we can do to get this addressed.

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Answer 11

Nov 12, 2013 11:26 PM in response to GoodRunGuide

A lot of us are having this issue. There are several threads in this discussion forum under various topic names. See the one on "low memory crashes", "iOS 7 crashes", "Safari crashing regularly" and many, many more. Just search for keywords "crashes" "iOS 7 crashes" " iPad Air crashes" etc.

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Answer 12

95bulls

Level 2

450 points

Nov 14, 2013 1:38 AM in response to Steve Kornreich

My Safari was crashing constantly too.. this helped me: http://ipadnerds.com/safari-crashes-opening-new-tab-fix/

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Answer 13

Nov 14, 2013 7:55 AM in response to 95bulls

I already tried that....no luck.

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Answer 14

Nov 14, 2013 2:10 PM in response to GoodRunGuide

See the thread "Ios7 problems, safari crashes" and read the comments from lebaz dated Nov. 14.

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Answer 15

Jase4yaz

Level 1

0 points

Nov 15, 2013 5:04 PM in response to GoodRunGuide

I am having the exact same issue, and did the same thing and got the same dumb duplicate entry. And I dont know what to do from here, I took it a step further and chatted with apple support which was a deadend, they had no idea what I was talking about. i just hope someone from apple sees this, oh and yea i just downloaded iOS 7.0.4 and still nothing.

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