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GoodRunGuide Author

Level 1

0 points

Safari Crashes in iOS7 on iPad - Memory Issue?

Hi,

I run a website called Good Run Guide (www.goodrunguide.co.uk), which is used by tens of thousands of people every month. One of the key features on our site is a route mapping tool (http://www.goodrunguide.co.uk/RoutePlanner.asp). Since the release of iOS7 we have received numerous reports from our users saying that Safari crashes within a few seconds of using our route mapping tool. The problem is very easy to reproduce.

We have never experienced any such problems before with previous releases of iOS and the tool works fine in all the major desktop browsers.

Researching this online, there appears to be a view that iOS7 places significantly reduced memory limits on applications and that this is likely to be the cause of the problem. Obviously it reflects very badly on Apple that something that works in all major browsers and previous releases of iOS, crashes in iOS7 - our only option for the moment is to advise our users to use alternative devices or defer upgrading to iOS7 until the problem is resolved.

Can anyone from Apple confirm the cause of the problem and advise when it is likely to be fixed?

John

iPad, iOS 7.0.2

Posted on Oct 17, 2013 5:41 AM

22 replies

Jase4yaz

Level 1

0 points

Nov 20, 2013 7:27 AM in response to Jase4yaz

Good news! we switched over our apps framework from google to leaflet and it works beautifully, no crashing, we checked the debug and it run extremely high memory but never crashes. If you have not already go with Leaflet, it fully works on iOS 7,

koujiid

Level 1

0 points

Nov 20, 2013 10:55 PM in response to GoodRunGuide

I'm same.

The safari on iOS is very terrible.

I updated the crash report.

I was disappointed.

For example, the under URL(apple japan site) is reproducable site for this problems.

https://locate.apple.com/jp/ja/sales/?pt=all&lat=35.6894875&lon=139.691706399999 93

Dec 3, 2013 5:24 AM in response to GoodRunGuide

I've just finished talking to Apple via Apple Chat Support (I have an ipad mini that will not browse with safari since an IOS7.0.4 update).

They were very nice but insisted on going through a list of things people have already tried (hard reset, complete wipe and restore, replacement hardware). Because I'd looked through various postings here, I was able to say "this is not a hardware issue" and asked outright if Apple knew there was something wrong with IOS7. The engineer finally 'fessed up, saying he was having the same trouble with his iPhone after updating to IOS7.0.4 and that "our engineers are working on it" and that "a new update should be released soon". It's probably worth waiting - maybe turn off safari synching in the iCloud settings window in the meantime.

tylerxu

Level 1

0 points

Dec 16, 2013 6:01 PM in response to GoodRunGuide

I have two iphone and one ipd2, since upgrade IOS7, safari crash all the time with our mapping website. it has never happened before IOS7. I saw alot of "Ios7, safari crashes" reports from internet. what a joke.