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MS Word keeps crashing in OSX10.9

Re: OSX 10.9. Since I downloaded it today, MS Word v 14.0 keeps crashing. Any ideas what to do?

iMac, OS X Mavericks (10.9)

Posted on Oct 22, 2013 10:08 PM

Reply
147 replies

Oct 25, 2013 3:20 PM in response to adamcpl

Thank you the response,

here is the error report

Hope I got the correct part


Thanks


10/25/2556 BE 11:17:20.160 PM Microsoft Word[405]: GetScaledBatteryInfo is unimplemented and will be removed soon. Please stop using it.

10/25/2556 BE 11:17:23.141 PM SIMBL Agent[370]: eventDidFail:'tvea' error:Error Domain=NSOSStatusErrorDomain Code=-609 "The operation couldn’t be completed. (OSStatus error -609.)" (connectionInvalid) UserInfo=0x400e38ae0 {ErrorNumber=-609} userInfo:{

ErrorNumber = -609;

}

10/25/2556 BE 11:17:23.142 PM SIMBL Agent[370]: eventDidFail:'tvea' error:Error Domain=NSOSStatusErrorDomain Code=-600 "The operation couldn’t be completed. (OSStatus error -600.)" (procNotFound: no eligible process with specified descriptor) UserInfo=0x401d9f440 {ErrorNumber=-600} userInfo:{

ErrorNumber = -600;

}

10/25/2556 BE 11:17:23.455 PM com.apple.launchd.peruser.501[160]: (net.culater.SIMBL.Agent[370]) Job appears to have crashed: Segmentation fault: 11

10/25/2556 BE 11:17:23.570 PM ReportCrash[408]: Saved crash report for SIMBL Agent[370] version 0.9.9 (0.9.9) to /Users/pornpan/Library/Logs/DiagnosticReports/SIMBL Agent_2013-10-25-231723_Pornpans-MacBook-Pro.crash

10/25/2556 BE 11:17:23.588 PM ReportCrash[408]: Removing excessive log: file:///Users/pornpan/Library/Logs/DiagnosticReports/SIMBL%20Agent_2013-10-25-1 54924_Pornpans-MacBook-Pro.crash

Oct 25, 2013 4:07 PM in response to JPK11

Hello, Thanks to all who have helped. I tried everything as recommended here; nothing worked! - Except deleting Office 2011 as per http://support.microsoft.com/kb/2398768 and reinstalling Office. Crashing seems to have subsided. Now I wish I was Polish as their fix was fairly straigh forward. Now for a shameless plug My old high school buddy, Paul Mazan is a Polish American and has written an interesting book; Fighting Poles on amazon. Check it out, I hope Apple can find out what caused the issue and can address it as I can imagine a lot of folks are hesitating to upgrade to Mavericks.Thanks again for all those who helped.

Oct 26, 2013 11:07 AM in response to graybarruel

Updated my MacBppk Pro to Mavericks OS X 10.9 and MS Word crashes; never worked since the OS update.

I tried the font check, fixed some fonts, Word still crashes.


(by the way, Excel seems to be working fine)


Here is the crash report. Any thoughts?


*****

Microsoft Error Reporting log version: 2.0



Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2013-10-26 18:02:22 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Version: 14.3.4.130416

Crashed Module Name: OfficeArt

Crashed Module Version: 14.3.4.130416

Crashed Module Offset: 0x00047403

Blame Module Name: OfficeArt

Blame Module Version: 14.3.4.130416

Blame Module Offset: 0x00047403

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 0

*****

Oct 26, 2013 7:21 PM in response to graybarruel

I have worked out that Word crashes on the second time I save changes to a document. On the bright side, it does actually save before it crashes.


Microsoft Error Reporting log version: 2.0


Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2013-10-27 02:17:22 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Version: 14.3.8.130913

Crashed Module Name: Visual Basic for Applications

Crashed Module Version: unknown

Crashed Module Offset: 0x001136cf

Blame Module Name: Visual Basic for Applications

Blame Module Version: unknown

Blame Module Offset: 0x001136cf

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 0

Oct 27, 2013 5:47 AM in response to graybarruel

I have the same problems since the update (which actually crashed itself - now think it was because outlook was open at the time). My mac air wont start now as it keeps restarting (kernel etc).


But I have a differrent point I want to make. When I open the pc in safe mode (option key pressed while starting), not only it logs in properly, I can also use outlook (!!). How can that be?


Can anyone say why in safe mode, outlook would work properly? What is different than normal mode that allows office to work just fine?


Thanks

Oct 27, 2013 9:07 AM in response to catris

I updated MS Office to 14.3.8, I updated to Java 7, and MS Word still crashes.


Any more ideas?


==========

Microsoft Error Reporting log version: 2.0


Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2013-10-27 15:37:37 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Version: 14.3.8.130913

Crashed Module Name: unknown

Crashed Module Version: unknown

Crashed Module Offset: unknown

Blame Module Name: OfficeArt

Blame Module Version: 14.3.8.130913

Blame Module Offset: 0x0006ad92

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 0

==========

MS Word keeps crashing in OSX10.9

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