Exchange servers and Mavericks Mail

I spent 2 hours on live chat with apple support today.

Removed exchange account and replaced. no fix.

Reset my keychain. (a pain by the way to reinter all the passwords) no fix.

Moved up to a supervisor tech...sent him the report from Connection Doctor in mail. no fix.

he said he wants to check with engineering and email me back. waiting..

Max - note that the original poster is describing an issue where he only receives mail after quiting and reopening the app.

I'm assuming with manually telling mail to look for new messages you mean that you have to click on 'get mail'.?

If so from the OP's description this doesn't seem to work for them. Clicking 'get mail' doesn't work for me either.

Btw, reopening mail only works half the time for me so who knows it probably all connected.

Unfortunately the ~/Library/Mail/V2/MailData/Accounts.plist check did not worked for me.

There where no strange or enormous duplicate lines or big file size.

But in Mail (under the new Internet Account preference pane) I deleted the Echange account.

In the normal Account preferences I added the Exchange account.

It took a while to check the server, rebuild and download the mail but now it works like a charm!

I hope it will stay so.

I deleted my account and readded it 2 days ago. Mail syncs on it's own now but is often 5-8 minutes behind when an email is actually received - even though I have it setup to sync every minute. Looking forward to what Apple Engineering has to say.

Same issue here for me. I have a large exchange account, and I will get email on my phone or in Outlook immediately. It takes anywhere from 0-20 minutes (or never) to show up with mail, and requires quitting and reopening the program a few times to get the mail.

Pretty frustrating, hoping for a fix soon.

Add me to the list of those having issues with Mavericks Mail and Exchange. A few things I've noticed:

New Exchange mail is not showing up regularly in my Inbox at home. It can take several hours before it appears. My last message in my inbox was almost a day ago now. However, Exchange folders other than my Inbox seem to update in "real time". I have my work Mac (10.8) running Outlook 24/7 and processing spam - and those messages in my Junk and Deleted folder appear at home immediately. Likewise, if I log into OWA web mail and move an item from my Inbox to another folder, it shows up right away in Mail (in the appropriate folder). So the Inbox is broken, but other folders seem to work as expected.

On a manual check, the message in the Activity window stalls on 'Fetching new mail/Synchronizing "Inbox - " '. The progress bar is stuck at the beginning. After a few minutes, this message disappears and rapidly shows the synchronizing with my other folders, which as I say, seems to behave normally.

I've also noticed the Activity stall on 'Fetching new mail/[Inbox] Requesting latest information' on an automatic fetch.

I seem to be able to send fine though the Exchange server (including attachments), though the Sent folder is not updating consistently.

Changing "Check for new messages" from Automatic to a fixed time has no effect. Turning on "Use Autodiscover service" doesn't help. Relaunching Mail does nothing. I haven't deleted and readded my Exchange account as this can take hours to resync my 20k emails (asuming it will!)...

Same issue for me. Exchange emails are delayed for several hours, and do not download even if I hit "Get New Messages" button. Tried all the suggestions in this thread, still does not fix the problem. The account was working fully before Mavericks update. Using Outlook as a (hopefully) temporary solution...

I spoke to apple support last Wednesday and spent hours on the phone with no resolution...finally got this response on Sunday from the supervisor tech.

"Sorry for the last response, I have entered a ticket to our engineers regarding your issue with mail,you may feel free to email myself back or at the event I am unavailable, you can contact Apple with the contact info below. Again sorry for the latency of my response"

So nothing...really. Looks like we're all in the same boat, so at least there's that. Maybe we should sing a song?

I'm having the same problems with my Mail Inbox and my work's Exchange 2007 server. Strangely, this is only affecting my Inbox. I've got rules set in Exchange to deliver mail to different folders and anything that comes into those folders syncs almost immediately but anything that should appear in my Inbox can take up to an hour to get there.

My Inbox is very large - nearly 94,000 messages - and these other folders are much, much smaller, but it all worked fine before I upgraded to Mavericks...

I too am having the same issue.

Spent the last 3 days doing everything I knew: zapping, new profile, deleting account, deleting indexes, deleting the actual data in V2, tried on another MPB with 10.9 and same issue, tried on Mac Mini running 10.8.5 and works fine, etc.

It seems to also effect MS Outlook 2011 in a similar fashion.

I am not able to load emails into my Inbox for anything after Oct 20, 2013. Very odd. I even went to OWA and started deleting emails as I thought there might be a corrupt email on the server.

Just submitted a bug report. Hopefully will fix soon.

Ok. I give up. Annually I take all of the previous year's email and move it to a local folder on my Mac to keep my Exchange inbox size in check, as I'm an email hoarder and keep all email and keep it in my Inbox (not folders). Gotta love fast email search. In a typical year I get 25,000 to 30,000 emails and my mailbox size is ~7GB. Based on Andy R 104's comment I decided to move my 2013 email into a local folder/mailbox early and only left October's email in my Exchange Inbox, reducing my Exchange Inbox to ~400MB and 2,500 emails.

This experiment proved to be useless. Sending a small text only email from an outside account arrived on my iPhone in seconds but took 16 minutes to make it to my Exchange Inbox.

Is anyone at Apple listening?

-jason

I to have the very same issues! My account is an Exchange 2010 account at a major east coast university, I installed Mavericks on Thursday of release week, did an upgrade from Mountain Lion, soon discovered that mail was not arriving in my Inbox in a timely fashion. I first tried removing my account, readding, etc, no change. I was convinced it was due to the upgrade, so I made a bootable USB flash drive installer with Mavericks on it, did a clean install on a different hard drive. When the system was up and running, I added my Exchange account, after all messages were loaded I started sending test messages to myself. On my PC with Outlook up and running and my iPhone sitting next to me, I heard the notifications immediately that new mail had arrived, my Apple mail client took over 10-15 minutes to start receiving email. I tried changing settings from Automatic, 1 minute, 5 minute, none seemed to work over an extended period of time.

So, this is a real problem, not an isolated issue, the only reason I'm posting here is to add to the call for Apple to please fix this issue ASAP.

I'm going to use my Time Machine backups to revert to Mountain Lion until this issue is resolved.

In my case, removing and re-adding the accounts via the system preferences -> Internet Accounts setting didn't help. However, I was able to solve the problem by first removing the account, then removing manually the folders inside ~//Library/Mail/V2 and also removing the accounts from the ~/Library/Mail/V2/MailData/Accounts.plist file (the lines within (and including) the <dict>..</dict> tags). I also removed the AvailableFeeds* files. So I am not sure, what exactly solved it, but it seems to be a caching issue.

I have this same problem. Deleting the original cache does not seem to have helped. My inbox has 26000 emails and is 4GB in size. Deleting the cache now means it is empty and it does not seem to have resynced back with the old emails. Accessing my account as IMAP rather than EWS seems to work but this service is being switched off in the near future so this is not a solution. Outlook works but it crashes for me. Still waiting for a solution...