Exchange servers and Mavericks Mail

That's a good point, I also often get messages that fail to send through Exchange. It prompts me to "try again" and always works the second time. It appears to be related to all the other issues, and I think Mail is in the "stuck" mode when it has this problem.

The problem is still there: new mails arrive very late, can take up to more than an hour later than on my iPhone. Sometimes it works (that is: new mail arrives within 5 minutes) and somethimes it takes extremely long. And a new problem (at least for me) arrived: sometimes mail won't display as "read" until I quit and restart mail. I also notice that mail is hanging quite often. To cut the story short: this update didn't do anything good for Exchange.

To me what is astonishing is that Apple itself is totally mute with respect to this mission critical issue and its resolution. Especially when it is so enterprise focused. Not just aggravating end users but no doubt plenty of IT departments and department heads also.

I agree with your wholeheartedly. I have a friend that was in the Apple Store today working with the one-on-one folks on using his first ever iMac. They could not train him on Mac mail because his corporate mail was not working properly and they both thought I had set it up incorrectly. I spoke to the apple trainer on the phone and told him it was his freaking maverick update That broke mail. Amazing that they didn't even know that.

I was working with level two engineers for about 5 days and every time we thought we had a fix it ended up breaking after a few days. I would safely say there is no fix until Apple comes out with the correct patch for it. Apple engineers had me reload my machine from scratch with only Maverick and then when the problem reoccurred they captured some huge log files which will hopefully lead them to where the problem is and they should have a fixed within the next seven days would be my best guess

I (no doubt like many) reported this as a bug on 27th Oct. After uploading various log files at the request of the engineer I eventually found that apple had "closed" my bug - marking it as a duplicate of "15197879 (Open)". It seems that apple does not allow me to even view that bug report to confirm that it has the same symptoms - let alone track progress. So I have no idea whether they are making progress on this and they have not asked me to test a beta update. I would say seven days is optimistic.

I am still working with the Engineer and also reported the bug around the same date as you. I am still hopeful they have a fix within 7 days or sooner but as you and I both know we cannot predict the future. All i can say for sure is I have a very pretty $3,000 Macbook getting plenty of beauty rest.

Randy

I wanted to do the same and submit the report.

No doubt I'll be hanging here with everyone else suffering through this. New office of mine just switched to hosted exchange which I was sure would be bulletproof. I've never been so wrong in my 10 year career.

+1 Been following this thread for a while. Really appreciate everyone trying to solve this... I really hope apple gets on this soon. How can it be that they have this working flawlessly (at least for me) on ios, and Mavericks is a nightmare?

mamarolaw wrote:

How can it be that they have this working flawlessly (at least for me) on ios, and Mavericks is a nightmare?

Exactly. My iOS devices handle this perfectly, but on the desktop I'm left to wait and wonder.

i was having an issue where Mail would not properly sync with my hosted exchange email account (exchange 2007).

i tried deleting then readding the mailbox to Mail, each time getting different results as to wether or not old emails would download, if any new emails would download etc

clicking on syncronise all accounts, or get new mail would do nothing.

however, i seem to have fixed this by clicking on each of the mailboxes/subfolders relating to my exchange email address and clicking "mailbox" and then selecting "rebuild". now everything is syncing perfectly and all historical emails have downloaded. note i had to cdo this process separately for my inbox, each folder in my inbox, sent items and trash

hopefully this helps someone out!

I'm having a crazy problem with my Exchange account. When I add it in mail, even after it's already in Internet Accounts, it just disappears, the whole account! Mail goes through all the steps and automatically finds the correct exchange server, it recognizes my email account, it says it will creat the account in Mail, but as soon as I click OK, there's no Exchange account.

Does anyone who has actually been in contact with the real Apple engineers on this issue have an update? This is starting to really drive me nuts... I have been "refreshing" my inbox by quitting mail and reopening every 10 minutes during the workday.

Apple really needs to fix this issue, not sure how they expect to support business with poor software engineering like this. I simply don't have the time to work with Apple support on it, seems pretty well documented in this thread to me.

If we have to wait as long as the out of order imessage issue on Messages for a fix we could be in for a seriously long wait...

JUST got a phone call from Apple Support instead of an email response as I have every other time because I believe they did NOT want to put their response in writing. They told me that the issue will not be taken any further. My technician said that I need to contact the Exchange administrator to fix my issue. I argued with him that I own an IT company and I can assure him our Exchange server is setup properly and works fine with Windows mail clients, MAC OSX 10.7 and 10.8, and all IOS and droid devices. I personally reviewed the settings on the exchange server myself and I ran exchange diagnostics with a Microsoft level two technician and all of the settings including certificates are set up properly. I also told him it takes about 10 seconds for the auto discovery process to work with all of the other mail clients except for Mavericks which sometimes takes two or three minutes and then it doesn't always auto populate the information the same every time.

I told him I will go public with all this information and blast this to all of the social media and Mac related forums that I can if I don't get some satisfaction from them. That seemed to get his attention and he told me to hold off and give him one last chance.

I told him I can't even go back to Mountain lion because the MacBook came preloaded with mountain line and since the reformatting and loading of Mavericks clearly I have no easy way to get Mountain lion installed on the machine. That would require me to get a bootleg copy of mountain lion since Apple does not distribute the operating system on CD anymore. Yes, I know I could clone someone else's machine and then we loaded on my computer but I really think that the answer is for Apple to fix this Mavericks email issue and deniability is not going to make it go away.

I asked him to have a special build of Mavericks that included mountain lion mail and see if it fixes my problem. I doubt they will do that or anything for me.

Randy

<Email Edited by Host>

I work for a major health care institution that employes just under 100,000 employees worldwide and am working with an Exchange admin who supports Apple users within the organization.

He states "We have Apple's ear directly and they are requesting that we capture log reports to help them resolve the issue."

Our Exchange admin is sending instructions to pull the log report today and I will report back the findings ASAP.

I am glad to see that more than a handful of people share in my frustration of this issue.