Exchange servers and Mavericks Mail

This is truly disturbing that they are ignoring such vast evidence of the problem being on their end. It must be very simple to test and validate that they have a problem, even without special build of Mavericks.

At least for me, I will never again upgrade OSx until after a few revisions. Before Mavericks I never had any issues with upgrades, but I think this shows that the company is really going downhill with their quality assureance process.

I would say it's significantly more than a handful of people for sure.

I also finally broke down and spent 2 hours on the phone yesterday with Apple support. I received information very similar to randyKates. I also run my own IT business, and done countless MS Exchange deployments all the way back to version 5.5. The low level apple support folks are honestly NO help at all, after explaining the issue in great detail many times he still doesn't understand it fully. I mentioned that I experience the problem on Exchange 2007, 2010 and 2013, which just confused the support tech because he couldn't understand the concept that I manage the Exchange server myself. I asked how I can speak to a higher level engineer about the issue and was told that isn't possible.

I think it's time to really go public and blast social media as well!

I'd encourage everyone to try to Rebuild your mailbox. It took me rebuilding mine twice but I have had zero issues in 3 weeks after rebuilding. Be sure you're Exchange mailbox is selected then go to "Mailbox" -> "Rebuild". Good luck!

Yeah, at this point I think we have well documented in the thread that this is usually only a brief fix. It's clearly a huge bug in Apple Mail.

I would also like to add, I have honestly seen this to a much smaller degree in Mountain Lion for a while, but it would only happen every once in a while.

The worst part about this in my view is that Apple is actually licensing MS Exchange support from Microsoft (well at least officially on ActiveSync for iPhone, but since the MS Exchange logo is in Apple Mail I would think the license agreement includes this too). It's not like it has been reverse engineered by Apple or anything, they would have direct support from Microsoft to fix this.

http://appleinsider.com/articles/13/11/21/apple-seeds-second-os-x-1091-beta-to-d evelopers-with-mail-improvements

Hopefully this is addressed in the "other bugs associated with the Mail app" section.

The most recent build 13B35 of the forthcoming maintenance update notes fixes for Gmail, SmartFolders and other bugs associated with the Mail app. People familiar with the release said Mail is sill a focus area for testing, as is Safari, Graphics Drivers and VoiceOver.

I just send a long email to Tim Cook. Not that he will respond directly to me but it can't hurt our cause. I do not think the new build being released is going to address our issues as apple has pulled the deniability card on the existence of any such issue. From my experienc unless it affects a certain percentage of the users corporattions typically ignore it. I had a similar issue with my new BMW and the built in maps would send me to the wrong location often as it conffused the City of Phoenix with Scottsdale. After fighting for months I had a BMW engineer in my car and we drove to several locations that took me to dead-ends. Having "proven" the issue it was then scalated to New Jerrsey where they were able to replicate the issue . Shortly thereafter it was told to me in simple terms that it did not affect enough users and would not be fixed. The "fix" was for me to use my iphone instead of my built in Navigation that probably cost me an additional $.

I won't roll over this easy this time. I paid about $3K for this Macbook Retina display that now sits idle collecting dust as email is a critical part of my daily tasks. I borrowed a new 14" HP Latptop from my office that I am not enjoying..

Randy

Question to the community about this - Is anyone else having this issue with accounts on Microsoft Hosted Exchange too?

We have an all mac office with multiple domains for email and our office365 accounts have been whack since the Mavericks upgrade.

Seems a shame to have a brand new Macbook sitting gathering dust... I've configured my new Macbook pro with retina to dual boot in order to run Windows 8.1 with Office 2013. That links fine to Exchange 2008 and doesn't have any issues. Not ideal I know, but is the fastest Windows machine I've ever owned!

Occasionally I boot into Mavericks to see whether there are any updates for the mail issue... Mail still links to Exchange and seems to be sync'ing from 29th Oct. Just crashed after attempting to clear the trash folder.

I wondered whether Tim Cook would be chuffed that Apple's new hardware is being used to run the latest Windows operating system. Maybe that will prompt the engineers to investigate the issue... Here's hoping.....

Gadderz, good point, I actually had Vmware Fusion on it but took it off when they told me I needed a vanilla computer and hinted that it or something third party may have been causing my issues. Since I have access to Action Pack Sofware I too will load WIndows 8.1 and will be using Office 2013 until they fix this issue. It will be better than havng to backdown to Mountain Lion and reinstall all my Apps and data.

Randy

The workaround is to put Bootcamp and Windows and then Office for Windows. Apple forum admins have been removing my posts ever since I have been trying to publicize what is really going on regarding a fix so i have to be careful what I say.

Randy

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Real shame that Apple doesn't take this seriously. We have all tried every idea posted here and via tech support directly. Nothing works. I am now accessing my Exchange account via IMAP. I cannot update my company of 20 Mac users to Mavericks to take advantage of the system updates valualbe enhancements until they fix this.

Apple I emplore you to address and fix this issue ASAP. Workarounds are not viable solutions...and we all really want to use Mavericks with a clear conscience. And to deploy to all our users withouth the hours of frustration on our and the users part.

Working with Level 1 and 2 tech's at apple will not resolve the issue. Your workaround is Office for Windows with either Bootcamp, Parallels, Vmware another Open Source Virtualization app that runs on top of Mavericks.

I'm about one week away from reloading my Macbook from scratch with Mountain Lion, that is if I can make a obtain and make a bootable image on a flash drive. Theoretically I can do an internet recovery but am not sure if it will try and recover Mountain Lion or Mavericks.

Randy

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Same issue here, Exchange 2010, MacOS 10.9 MacPro. Mail just not getting synced later than a month ago. I have a very big inbox which indeed works in all my Outlooks and OWA but just doesn't work in Mail.app.

I have to use Vmware Fusion with Win 8.1 guest and Outlook 2013, but it's annoying to switch between the windows and mac, and it eats alot of battery.

Hope it will be resolved asap.

Exchange represents over 50% of corporate email accounts globally, and 15% of these are hosted. These are BIG numbers and Apple will eventually respond to the issue. I'm not an IT guy but I suspect there is some gamesmanship between MSFT and Apple behind the scenes trying to determine who is at fault.

In my little startup world (I am a VC on the west coast), Apple has something like 90% market share. These are very influential users, many of whom would still be running exchange-based email.

My pathetic work around is as follows: for Exchange email I'm running Outlook 365 (which doesn't like icloud email). And for icloud email I'm running Mail (which no longer likes Exchange email). And I keep my iphone by my side because it receives everything first.

Be articulate and respectful. If you come across as a whiny crank, you will be ignored and hurt your cause.

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Wow, I have been locked in a data center for the past 24 hours on a network upgrade for a client, I have certainly missed a lot from this thread. So sad to see Apple is taking the time to remove messages on here, tells us they are fully aware of this issue... why would they not just provide us with a realistic update directly on here?? I'm extermly dissapointed by Apple on this one.

I for one am looking forward to Office 2014 for Mac, they will most likely release it in Q2 2014. Office 2011 runs terribly. If Microsoft is smart they will put the necessarry improvements in Outlook 2014 and the rest of Office, then again Microsoft isn't very smart...