Exchange servers and Mavericks Mail

+1 Been following this thread for a while. Really appreciate everyone trying to solve this... I really hope apple gets on this soon. How can it be that they have this working flawlessly (at least for me) on ios, and Mavericks is a nightmare?

mamarolaw wrote:

How can it be that they have this working flawlessly (at least for me) on ios, and Mavericks is a nightmare?

Exactly. My iOS devices handle this perfectly, but on the desktop I'm left to wait and wonder.

i was having an issue where Mail would not properly sync with my hosted exchange email account (exchange 2007).

i tried deleting then readding the mailbox to Mail, each time getting different results as to wether or not old emails would download, if any new emails would download etc

clicking on syncronise all accounts, or get new mail would do nothing.

however, i seem to have fixed this by clicking on each of the mailboxes/subfolders relating to my exchange email address and clicking "mailbox" and then selecting "rebuild". now everything is syncing perfectly and all historical emails have downloaded. note i had to cdo this process separately for my inbox, each folder in my inbox, sent items and trash

hopefully this helps someone out!

It did work for me. I have been using this setting for several days and Mail seems to work fine.

I have Mail 7.0 (1822) , Mavericks 10.9

Thanks Mark

I have deleted key chain on all my mac machines and now my email is up to date instead of a few days behind.

Still not perfect but getting there.

I'm having a crazy problem with my Exchange account. When I add it in mail, even after it's already in Internet Accounts, it just disappears, the whole account! Mail goes through all the steps and automatically finds the correct exchange server, it recognizes my email account, it says it will creat the account in Mail, but as soon as I click OK, there's no Exchange account.

Does anyone who has actually been in contact with the real Apple engineers on this issue have an update? This is starting to really drive me nuts... I have been "refreshing" my inbox by quitting mail and reopening every 10 minutes during the workday.

Apple really needs to fix this issue, not sure how they expect to support business with poor software engineering like this. I simply don't have the time to work with Apple support on it, seems pretty well documented in this thread to me.

If we have to wait as long as the out of order imessage issue on Messages for a fix we could be in for a seriously long wait...

All silent here for a few days. The engineer I'm working with has not replied to my last two requests. Very frustrating. Very poor communication.

JUST got a phone call from Apple Support instead of an email response as I have every other time because I believe they did NOT want to put their response in writing. They told me that the issue will not be taken any further. My technician said that I need to contact the Exchange administrator to fix my issue. I argued with him that I own an IT company and I can assure him our Exchange server is setup properly and works fine with Windows mail clients, MAC OSX 10.7 and 10.8, and all IOS and droid devices. I personally reviewed the settings on the exchange server myself and I ran exchange diagnostics with a Microsoft level two technician and all of the settings including certificates are set up properly. I also told him it takes about 10 seconds for the auto discovery process to work with all of the other mail clients except for Mavericks which sometimes takes two or three minutes and then it doesn't always auto populate the information the same every time.

I told him I will go public with all this information and blast this to all of the social media and Mac related forums that I can if I don't get some satisfaction from them. That seemed to get his attention and he told me to hold off and give him one last chance.

I told him I can't even go back to Mountain lion because the MacBook came preloaded with mountain line and since the reformatting and loading of Mavericks clearly I have no easy way to get Mountain lion installed on the machine. That would require me to get a bootleg copy of mountain lion since Apple does not distribute the operating system on CD anymore. Yes, I know I could clone someone else's machine and then we loaded on my computer but I really think that the answer is for Apple to fix this Mavericks email issue and deniability is not going to make it go away.

I asked him to have a special build of Mavericks that included mountain lion mail and see if it fixes my problem. I doubt they will do that or anything for me.

Randy

<Email Edited by Host>

I work for a major health care institution that employes just under 100,000 employees worldwide and am working with an Exchange admin who supports Apple users within the organization.

He states "We have Apple's ear directly and they are requesting that we capture log reports to help them resolve the issue."

Our Exchange admin is sending instructions to pull the log report today and I will report back the findings ASAP.

I am glad to see that more than a handful of people share in my frustration of this issue.

This is truly disturbing that they are ignoring such vast evidence of the problem being on their end. It must be very simple to test and validate that they have a problem, even without special build of Mavericks.

At least for me, I will never again upgrade OSx until after a few revisions. Before Mavericks I never had any issues with upgrades, but I think this shows that the company is really going downhill with their quality assureance process.

I would say it's significantly more than a handful of people for sure.

I also finally broke down and spent 2 hours on the phone yesterday with Apple support. I received information very similar to randyKates. I also run my own IT business, and done countless MS Exchange deployments all the way back to version 5.5. The low level apple support folks are honestly NO help at all, after explaining the issue in great detail many times he still doesn't understand it fully. I mentioned that I experience the problem on Exchange 2007, 2010 and 2013, which just confused the support tech because he couldn't understand the concept that I manage the Exchange server myself. I asked how I can speak to a higher level engineer about the issue and was told that isn't possible.

I think it's time to really go public and blast social media as well!

I'd encourage everyone to try to Rebuild your mailbox. It took me rebuilding mine twice but I have had zero issues in 3 weeks after rebuilding. Be sure you're Exchange mailbox is selected then go to "Mailbox" -> "Rebuild". Good luck!

This has not worked for many... Even after multiple attempts.

Yeah, at this point I think we have well documented in the thread that this is usually only a brief fix. It's clearly a huge bug in Apple Mail.

I would also like to add, I have honestly seen this to a much smaller degree in Mountain Lion for a while, but it would only happen every once in a while.

The worst part about this in my view is that Apple is actually licensing MS Exchange support from Microsoft (well at least officially on ActiveSync for iPhone, but since the MS Exchange logo is in Apple Mail I would think the license agreement includes this too). It's not like it has been reverse engineered by Apple or anything, they would have direct support from Microsoft to fix this.