You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to connect to network printer

After installing Mavericks i cannot print anymore on my network printer.

The printer has connected to a Windows XP pc, i see it under settings Windows printer but when i launch a print the printer goes into pause state. The message i see is "unable to connect to printer".

I had this connection since Snow Leopard > Mountain Lion and it has always worked.

MacBook Pro, OS X Mavericks (10.9)

Posted on Oct 25, 2013 12:17 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 25, 2013 2:41 AM

What brand and model of printer do you have?

184 replies

Nov 7, 2013 1:53 PM in response to AndreaMrx

I'm hopeful that I have a solution - at least this worked for me. I hope it does so for you.


Same issue - printed from my MBA through the wireless net to a WinXP PC. Brother 1240 Laser is the printer. No issues until Mavericks then all the same behavior. I just was able to get it to work by installing the printer using the "Advanced" tab in the "add printer" box. I installed it as an LPD/LPR host or printer. The URL was lpd://10.0.0.33/nameofprinter (what ever yours is called on the host). I got the URL from the PC - Control Panel -->Network-->LA Connection (PC is hard-wired to router). Click on the LAN connection and you'll get the status window - the IP address is on the "Support" tab.


I changed the name to the name of the printer and the location I left blank. I used the CUPS+Gutenprint v5.2.9 driver. Printed a test page and began screaming as it printed perfectly.


YMMV but good luck. Only other thing I did today was to update iTunes on PC with the thought that if Bonjour was causing the problem best to have it up to date. Don't think that was a factor but you never know.

Nov 7, 2013 2:45 PM in response to LTBGolfKing

LTBGolfKing wrote:


I'm hopeful that I have a solution - at least this worked for me. I hope it does so for you.


Same issue - printed from my MBA through the wireless net to a WinXP PC. Brother 1240 Laser is the printer. No issues until Mavericks then all the same behavior. I just was able to get it to work by installing the printer using the "Advanced" tab in the "add printer" box. I installed it as an LPD/LPR host or printer. The URL was lpd://10.0.0.33/nameofprinter (what ever yours is called on the host). I got the URL from the PC - Control Panel -->Network-->LA Connection (PC is hard-wired to router). Click on the LAN connection and you'll get the status window - the IP address is on the "Support" tab.


I changed the name to the name of the printer and the location I left blank. I used the CUPS+Gutenprint v5.2.9 driver. Printed a test page and began screaming as it printed perfectly.


YMMV but good luck. Only other thing I did today was to update iTunes on PC with the thought that if Bonjour was causing the problem best to have it up to date. Don't think that was a factor but you never know.


Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Determining the IP address per your instructions did the trick for me. Apparently I had been trying all of the previous solutions with the wrong IP address. Now I am able to print from my MBP via a WinXP PC with a USB connected Epson MFC 7340 and to a very old HP 5MP that is connected to an SMC 7008ABR router/print server.

Nov 10, 2013 2:50 PM in response to J.C.Mac

Thank you for pointing out that the shared printer name should have no spaces! Using LTBGolfKing's instructions seemed plausible, but I couldn't get it to work until your post. I replaced the spaces on the shared printer name with underscores, and it worked perfectly.


Connecting to an HP LaserJet P1006 running on Windows XP which all worked perfectly until the Mavericks update.


Fixed now. Thanks to you and LTBGolfKing!

Unable to connect to network printer

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.