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kyawlin Author

Level 1

20 points

New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.

I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.

Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

Top-ranking reply

haochuanfromhkg

Level 1

5 points

Posted on Oct 25, 2013 7:11 AM

I have met the same problem too!

Mine is also the new macbook pro Haswell.

I have been using my macbook for 2 days.

And I have encountered sudden freeze for 4 times!

The keyboard and the trackpad are unresponsive.

But actually the system is working and the apps are working.

And the power button can actually work.

So every time I met this problem,I long press the power button and make it restart.

And then everything is okay.

Somtimes ,if you wait for 10~15 min, the keyboard and the trackpad will start working again.

When the second time I met this problem, I decided to go to the apple store for help.

But after several mins, it works again.

It is very annoying that the system suddenly freeze when you are busy working on the documents.

And it causes damage that you force to shut down the macbook.

I think it is a software problem?

Hope Apple can release some updates to solve this problem soon!

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2,975 replies

ksint

Level 1

0 points

Oct 26, 2013 12:14 PM in response to epoxide

I exchanged my macbook retina 13". Hopefully, this machine won't exhibit this problem. If it is software, I hope it is fixed soon.

ksint

Level 1

0 points

Oct 26, 2013 12:22 PM in response to ksint

It's still showing "2013-10-26 15:16:22 -0400 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)" in the log. I haven't had a freeze yet for the past 30 minutes so let's hope it will be fixed soon by a software update.

epoxide

Level 1

5 points

Oct 26, 2013 12:30 PM in response to ksint

Please update us if your new one starts to exhibit the same symptoms.

buyspaul

Level 1

0 points

Oct 26, 2013 1:04 PM in response to epoxide

My second day of use (6 Hours) yielded no freezing issues. As i stated in a earlier post after 2 hours use (out of the box) i experienced one system freeze.

Oct 26, 2013 1:13 PM in response to kyawlin

Same here. Middle one of the three rMBP 13" configurations. Hangs 1-3 times a day.

So either this is a software issue or Apple has to replace quite a lot of rMPBs...

kyawlin Author

Level 1

20 points

Oct 26, 2013 4:14 PM in response to kyawlin

HI everyone,

IF you do;nt mind pls fill in this feedback so that we can get it fixed ASAP>! CHEERS

https://www.apple.com/feedback/macbookpro.html

https://www.apple.com/feedback/macosx.html

CHEERS!

teracky

Level 1

0 points

Oct 26, 2013 4:16 PM in response to kyawlin

Same problem. 13in 256/8. it seems to be a software issue?

Just wondering if I decide to keep my mbp, would this kind of issue be covered by my applecare? or should i return my mac within the 14days.

teracky

Level 1

0 points

Oct 26, 2013 4:22 PM in response to teracky

So looks like some mba that upgraded to mavericks are experiencing the same issue.

Browsing reddit, they said that it could be fixed by resetting the PRAM?

Instructions:

Shut down your Mac.

Locate the following keys on the keyboard: Option, Command (⌘), P, and R. You will need to hold these keys down simultaneously in step 4.

Turn on your Mac.

Immediately press and hold the Option-Command-P-R keys. You must press this key combination before the gray screen appears. Continue holding the keys down until your Mac restarts, and you hear the startup sound for the second time.

Release the keys.

*i have not tried it and i have no idea what i'm talking about, just copied and pasted 😝

Oct 26, 2013 6:01 PM in response to teracky

When I called Apple Care they told me to do this PRAM procedure. I haven't had a lockup since but who knows?

Oct 26, 2013 6:20 PM in response to teracky

Excuse my ignorance but what does resetting PRAM do? Do you need to back anything up first?

And does resetting PRAM take away the error message everyone is recieving?

Oct 26, 2013 6:51 PM in response to kyawlin

Same issue here, I bought my new 13 rMBP baseline on 23rd and had the issue on that afternoon. Then more than 5 times throughout the next couple of days and today 26th I swapped a new one, hoping it is issue for that particular machine. However, the new one still has the same issue (ironically, when I just opened the box and setup the machine, it happened in 2 minutes and I have to reboot it before I entered the desktop 😟 ). hope this is a software issue and apple will fix it soon. I submitted the feedback

kyawlin Author

Level 1

20 points

Oct 26, 2013 6:55 PM in response to xuhaotian

HI xuhoatin,

THis is a software issue i think also. In the mean time, if it freezes again, put the laptop to sleep by closing the lid and wake up again in around 5 min. and it will work fine again. Forcing to restart will damage the machine. The freeze happen when multitask

Oct 26, 2013 7:00 PM in response to kyawlin

thank you, do you know what is the ETA for the fix?

satpak

Level 1

4 points

Oct 26, 2013 7:35 PM in response to kyawlin

One more here.

I bought the machine yesterday...13"/256gb/8gb model.. Froze one time when I was browsing today. I have filed both the feedback forms.

I bought this Pro after returning two MacBook Airs (Mid 2013 Model). I'm losing faith..

Oct 26, 2013 8:17 PM in response to satpak

Same here... I had to return two macbook airs this year. One was warped on the bottom and the second didn't shut properly...

New Retina Macbook pro 13 Haswell system hang/unresponsive