New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.


I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.



Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

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2,975 replies

Oct 26, 2013 12:22 PM in response to ksint

It's still showing "2013-10-26 15:16:22 -0400 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)" in the log. I haven't had a freeze yet for the past 30 minutes so let's hope it will be fixed soon by a software update.

Oct 26, 2013 4:22 PM in response to teracky

So looks like some mba that upgraded to mavericks are experiencing the same issue.

Browsing reddit, they said that it could be fixed by resetting the PRAM?

Instructions:

  1. Shut down your Mac.
  2. Locate the following keys on the keyboard: Option, Command (⌘), P, and R. You will need to hold these keys down simultaneously in step 4.
  3. Turn on your Mac.
  4. Immediately press and hold the Option-Command-P-R keys. You must press this key combination before the gray screen appears. Continue holding the keys down until your Mac restarts, and you hear the startup sound for the second time.
  5. Release the keys.


*i have not tried it and i have no idea what i'm talking about, just copied and pasted 😝

Oct 26, 2013 6:51 PM in response to kyawlin

Same issue here, I bought my new 13 rMBP baseline on 23rd and had the issue on that afternoon. Then more than 5 times throughout the next couple of days and today 26th I swapped a new one, hoping it is issue for that particular machine. However, the new one still has the same issue (ironically, when I just opened the box and setup the machine, it happened in 2 minutes and I have to reboot it before I entered the desktop 😟 ). hope this is a software issue and apple will fix it soon. I submitted the feedback

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New Retina Macbook pro 13 Haswell system hang/unresponsive

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