Can't Scroll In Mail after Mavericks update

I have the smae problem, bu tthe scroll does appear, briefly if you resize the Mail window slightly, or if you are reading mail, resizing the centre message bar also make the scroll bar appear. Magic mouse will not scroll, bu tthis little workaround help when sending a number picture attachments !

Glad it works,

Will post again for anyone having issues as this has worked for friends in need:

OK,

This happened to me and I found a fix...

Hold the option key down when in the finder, drop down the "GO" in finder and go to your HOME Library. Highlight all contents in the Caches folder and delete (PS: This is a good procedure to do every once in a while anyway).

Restart your compter and this issue is corrected. Your compuer will probably run a little faster from cleaning the Cashe folder also.

NOTE: DO NOT REMOVE THE FOLDER, just its contents.

Enjoy!

I had read your post of this solution a few days ago but didn't others say it did not work for them or made it worse? How long has this solution worked for you and was there any downside? Thanks.

Mike

Greetings all,

NOTE: Deleting your Cache in your HOME folder (NOT YOUR SYSTEM FOLDER) DOES NOTHING BUT CLEAN OUT YOUR CACHE FILES. For those who do not know, these are temp. files used by your applications. This solved my scrolling issue for over 2 weeks without a glitch and I believe it is the scrolling issue.

Please follow simple instructions above, only looking to help people with this issue. Seems that the mouse cache had issues from the upgrade but cleaning the cache started a new cache file which works fine...

PS: There is no downside, only upside as your computer will run slightly faster from cleaning your cache...

Good luck!

Howard

I tried you solution of deleting the cache and it did not work. Forget it. Does not work.

Diveinn

Not a fix. fuggedaboutit.

Your fix failed in 15 minutes. Not working.

This post worked for me:

jeffb2 California

I was having all the same issues - couldn't scroll, app freezes, troubles with gmail accounts not synchronizing, ....

After seeing a reference to the Activity window, I opened it and found that Mail was constantly trying to connect to a non working Exchange account that I'd deactivated long ago but had not deleted entirely from Mail. When I tried to delete the account in Mail, it informed me that the account was "shared using iCloud" and presented a button to the 'Internet Accounts' preferences pane. After deleting the account from the internet accounts list, I was then able to delete it in Mail.

Bingo!The Activity window looks clean. Automatic scrolling works again. Mail is active and responsive.

Tried this and deleted a Yahoo account I think was not working well. However, same problem recurred. Mail will not scroll after running for about 30 minutes. Thanks anyway. Hope Apple comes up with a fix for this annoying problem.

This is a Mail bug, and it appears to have something to do with QTkitserver issues. If you stop scrolling in Mail, quit Mail and open it again iand it will work for a while. May have something to do with AppNapp services since this happens randomly to my outboard audio too (loses sync -resetting FW buss - either with a software buffer switch or hot upplug/replug fixes it). My logs and activity viewer points to QTKitserver having issues - also QUiICK things like Quicklook SLOW down a little yeesh...- my 2008 iMac MAY show more problems than newer machines - but it's a bug nonetheless.

As suggested by an earlier post, I too opened an email, read it and was able to scroll in that single email. I then went back to the whole list of emails and was able to scroll successfully. Strange behaviour 5 weeks post Mavericks. All fixed now,

Message was edited by: MightyMagpie

The only fix so far on mine is to quit the Mail program and restart it and that is only a temporary fix....scrolling freezes again later. Everybody needs to contact AppleCare and see if we can get something done to fix this bug.

diveinn: After using your fix (cache file deletion) which worked for about 2 days I updated to 10.9.1 and the no scrolling issue returned. I guess I will wait for 10.9.2 and see what happens. I think all these different fixes are not getting to the real cause what ever that is.

Hi Mike,

Queston: I've been going strong for weeks with no issues after I tired my fix. Did this happended after the 10.9.1 update, did you remove your Home Cache again and try rebooting again as it may be your mail Cache that is causing the issue?

Please let me know if this works as I will not update unless it does. My fix did correct your issue from 10.9, correct as I've heard of mix reviews. I'm scrolling away... 🙂

Thank you

After no scrolling issue returned with 10.9.1 I went and deleted in the hidden Library, preferences, com.apple.driver.appleHIDmouse.plist that was noted in another discussion and scrolling started again. Not sure this will work long term but it has now been 4 hours and still OK scrolling.