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audio not working on retina macbook pro 13" (late 2013) after sleep

I have a brand new 13" retina macbook pro (late 2013) running OSX mavericks. The audio stops working after I wake the computer up from sleep.


Things I have already tried:


Putting it to sleep by closing the laptop, or by pressing the power button, or by using the menu option.

Using headphones, both before and after sleep, and plugging in and out afterwards.

Pressing mute or using the menu volume controls

Using the audio MIDI setup

Having programs open, specifically itunes or other AV programs. ie everything has been normal and I've tried it with everything closed.


Restarting the computer does fix the issue but only until I put it to sleep again.

MacBook Pro (Retina, 13-inch, Late 2013), OS X Mavericks (10.9)

Posted on Oct 26, 2013 9:05 PM

Reply
87 replies

Jan 8, 2014 2:20 PM in response to Parksie78

Parksie78 wrote:


After to speaking apple care-less, it is having its logic board replaced.


Not great for a $4000 laptop only 2.5 weeks old. Because apple insist on having evey single component attached to the logic board, for a faulty headphone jack, the cpu, gpu, memory, logic board all have to be replaced. Very Very disapointing.

Did you speak to them over the phone to get your logicboard replaced? Or take it into the apple store?


I'm having this audio problem, also my laptop sometimes won't wake up from hibernation mode, I have to do a hard shutdown in order to revive it, basically this laptop I have spent a ton of money on is terrible, when I'm back in my country Im going to be giving apple a good earful as I have a feeling that my logicboard also needs replacing with sleep/wake and audio issues right out of the box on this late 2013 13" rMBP.

Jan 8, 2014 8:37 PM in response to Supreem

I spoke to them over the phone for troubleshooting, when they couldn't fix it and deemed it a hardware fault they told me to take it to an apple registered repair store in my area.


I would say yours is faulty too. It it worth trying the PRAM reset and SCM reset and then recovery console to make sure it isn't a software issue first.

Jan 9, 2014 11:17 AM in response to Parksie78

Parksie78 wrote:


I spoke to them over the phone for troubleshooting, when they couldn't fix it and deemed it a hardware fault they told me to take it to an apple registered repair store in my area.


I would say yours is faulty too. It it worth trying the PRAM reset and SCM reset and then recovery console to make sure it isn't a software issue first.

Yeah I did a SMC reset for my sleep/wake crashing issue but that had no influence on the headphone sleep wake issue, I've done a PRAM reset last night so will see how it goes now.


What do you mean by 'Recovery Console'? Do you mean boot up in safe mode and try the headphone sleep thing and see if it still occurs? or do you mean something entirely different?


Also have they replaced your logic board yet? If so let us know how you get on post-replacement.

Jan 9, 2014 7:17 PM in response to Supreem

To get to the recovery console you boot while holding down "Command + R"


This will get you to a grey screen with 4 options. There you can choose to reinstall your os etc..


I went in there , used disk utility to erase my disc (Make sure you have a backup) then reinstalled my os.


That will rule out any possible software issue as it reinstalled everything back to square one.


My logic board replacement will take 3-5 days , day 2 at the moment.

Jan 14, 2014 12:58 AM in response to zikol88

I scoured the web for a bit to try and find a solution, and then I came upon this suggestion, which seems to fix the issue for me:


"Somebody in Apple Support Communities > Notebooks > MacBook Air > Discussions (topic "No sound out after wake up in Mavericks") suggested to reload the audio kernel extension by running these commands in a shell:


sudo kextunload /System/Library/Extensions/AppleHDA.kext

sudo kextload /System/Library/Extensions/AppleHDA.kext


This worked for me!"


Not the most elegant of solutions, but definitely better than having to reboot. Still wish that Apple would do something about this.

audio not working on retina macbook pro 13" (late 2013) after sleep

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