iTunes Store "Purchased" area is blank.

Save yourself the trouble .. I'm convinced it's an iTunes bug.

I talked to a Senior Tech, and created a brand new user on my system.

I signed in to iTunes store, and iCloud, and downloaded all my content again from iCloud.

The "Purchased" link worked again.

I though I had the problem licked until I noticed that some of my content had not been downloaded - in my case it was some iTunes LP and Digital booklets.

I downloaded one digital booklet, and it stopped working.

I switched to the 'songs' view and deleted the digital booklet and it started working again.

I tried a few different Digital Booklets in case it was a specific one - they all cause it on my system.

I have repeated the same on my Mac Mini, a MacBook Pro 2012, and an IBM Laptop (which was new and never had iTunes installed before.)

They all give the same result.

Bug in iTunes as far as I am concerned, I have a ticket open with senior Tech.

They had me reset the 'ACL' for the user, but booting up into recovery mode, it did not fix the issue.

I suggest you also open tickets too to raise awareness.

K-
Been there, done that.
Thanks,
Anthony
Sent from my iPhone
> On Nov 3, 2013, at 1:11 PM, iTunes Store wrote:
>
> Hello Anthony,
>
> We apologize for the trouble that this have caused. I have already submitted
this issue for investigation. Apple takes the quality of the iTunes Store
seriously and will investigate the issue with the software.
>
> I would definitely suggest that you make your comments through our dedicated
feedback page regarding this, as the comments are deeply appreciated and the
suggestions are seriously considered.
>
> This mailbox is monitored directly by the people who are able to make the
changes to the policies that the iTunes Store works with, as well as the way
that the iTunes functions on a whole. This team will definitely be able to make
the best use of your feedback. They won't be getting back to you directly, but
would definitely love to hear your input, as it is customers such as yourself
that make the iTunes Store such a great place for media shopping.
>
> Here is the link:
>
>
> Just feel free to contact us if you have any further requests and we'll be
more than happy to help. Thanks for your patience and cooperation in trying to
resolve this issue. I hope you have a good day.
>
> Sincerely,
>
> K
> iTunes Store/Mac App Store Customer Support
>
> Please note: I work Wednesday-Sunday, 8:00PM-5:00AM EST
>
> From discussion; another user.
>
> Apple Support Communities
> Re: iTunes Store "Purchased" area is blank.
> created by Simon69 in iTunes Store - View the full discussion
> Save yourself the trouble .. I'm convinced it's an iTunes bug.
>
>
>
> I talked to a Senior Tech, and created a brand new user on my system.
>
>
>
> I signed in to iTunes store, and iCloud, and downloaded all my content again
from iCloud.
>
>
>
> The "Purchased" link worked again.
>
>
>
> I though I had the problem licked until I noticed that some of my content had
not been downloaded - in my case it was some iTunes LP and Digital booklets.
>
>
>
> I downloaded one digital booklet, and it stopped working.
>
>
>
> I switched to the 'songs' view and deleted the digital booklet and it started
working again.
>
>
>
> I tried a few different Digital Booklets in case it was a specific one - they
all cause it on my system.
>
>
>
> I have repeated the same on my Mac Mini, a MacBook Pro 2012, and an IBM Laptop
(which was new and never had iTunes installed before.)
>
>
>
> They all give the same result.
>
>
>
> Bug in iTunes as far as I am concerned, I have a ticket open with senior Tech.
>
>
>
> They had me reset the 'ACL' for the user, but booting up into recovery mode,
it did not fix the issue.
>
>
>
> I suggest you also open tickets too to raise awareness.
>
>
> Sent from my iPhone
>
>> On Nov 3, 2013, at 12:30 PM, iTunes Store
wrote:
>>
>> Follow-Up:
>>
>> Hello again,
>>
>> I wanted to send a quick note to see if you are still experiencing any
difficulties with the iTunes Store. Resolving your issue is important to me, so
please don't hesitate to reply if you need any further assistance.
>>
>> Sincerely,
>> K
>> iTunes Store/Mac App Store Customer Support
>>

Yes I also have this problem and it still exists in today's update to iTunes 11.1.3. No matter where I click "Purchased" the page is always blank,

I noticed this issue last night when I accidentally clicked on one of my booklets in iTunes (PDF). Also, as soon as I downloaded the Metallica Collection into my library, the purchased link no longer worked. I setup everything all over again a week ago and I am now using "Show Music in the Cloud" and everything seems to be working on my end, screw the purchased link. The best thing to do is:

1) Make a new user account on your Mac

2) Log into the new user account on your Mac

3) Open iTunes and Sign into your account

4) Go to the iTunes store and unhide your purchases

5) Log into your normal Mac account

6) Open iTunes

7) Turn off iTunes Match

8) Under view, Select "Show Music in the Cloud"

9) Your iCloud music should now show up

If not you might need to delete the library under your Music Library and follow the procedure listed above, without creating the new user account on ou Mac. Mak urge you back up your library just in case.

OK, but... it's not just music that I want to see - the Purchased link should provide access to all purchases: apps; film; etc. It doesn't.

The same picture I see in the last two weeks , at least! Repeatedly asked for technical support . Just today, said at least 1 hour (this is not counting the fact that 40 minutes I was connected to the right person ) . All of the proposed solutions ( clearing cache , deleting everything auto-start programs , and so on ) do not help. The only thing that helped, but only for a while , is to create a new user in the system. I'm starting to download content from the " purchased " as is loaded , turn on the store home screen , and then try to move quickly link to purchase and again I see a white screen. Sorry for my English. This Google))

I am having the same exact issue. Support told me to clear the cache in itunes, but that did not work. I am hoping a fix comes soon. I do not want to create a new user or redue my library. I have 120GB+ of music & itunes match...

Clearing the cache does not help. Senior technical support specialist, with whom I once again spoke today said it will seek remedy options. But I little hard to believe that they will advise something sensible. Output in my opinion one-wait for the update.

same here. just "upgraded" to itunes 11.1.3.

seriously?!?!?!

another itunes upgrade and they haven't fixed the blank purchased page problem?

does anyone know if the geniuses at the genius bar have figured out how to fix this.

i just don't trust the whole "create a new profile/account, yadda, yadda...". i sense catasprophe where i lose more than what i've purchased.

HELP.

the latest from my apple correspondence.

at least they seem sincere?

"Again, we sincerely apologize for the trouble that this issue with the purchase
page not coming up with your account's purchases.

As much as I want to help you with this, however I have limited information on
the technical aspect of this issue. I would strongly suggest to call our
AppleCare technical support team. A technical Advisor will be able to tell you
about Apple's complimentary and fee-based support options as well as assist you
in determining what option might be most helpful in this case.
AppleCare technical support is available Monday - Friday from 08:00 - 19:45 and
Saturday 10:00 - 17:45, at 1-800-APL-CARE (1-800-275-2273)
Another option is to simply describe your issue using our website and arrange
for an Apple Expert to call you. Using this option, you can receive a phone call
now, or make an appointment to have an Apple Expert call you later if that is
more convenient. To explore this option, please visit the Express Lane:
You may get advice, insight, and hands-on technical support at a local Apple
Store (there may be a fee for the visit). To find the Apple Store nearest you,
and to make a reservation at the Genius Bar, please see the following page:
It is with genuine regret to know that I failed to address your concern to your
expectation, despite my honest intentions to remedy to the best of my
capabilities. Although, I hope that I was able to appropriately explain the
matter to you - otherwise, please let me know so I can try to clear any
uncertainties. Moreover, I strongly believe that our commitment to help our
customers at no time should be compromised. Apple recognizes that no one is
better qualified to provide feedback about iTunes and our services than the
people who use it. And as a valued customer, your feedback plays a vital role on
how we can grow to better address our customers needs. I kindly encourage you to
use the iTunes Feedback page to submit your comments:
From this link, you will be able to choose to provide a feedbackn and freely
express what you feel on how these concerns should be addressed more suitably.
I hope that you'll find time to contact our Technical Support to assist you
further. Thank you for understanding. I hope you have a good day."

SOMEONE MUST know how to fix this.

Sorry, Anthony.... I deleted my entire library and redownloaded everything. It worked for me.

I somehow got to solve this problem! What to do: clean up the data sites in Safari . Then suffered Itunes folder to the desktop. Launched ITunes while holding Alt. Stole the albums , movies and apps from the old folder to Itunes Itunes application window (not in a folder that is on the Programmes at the window ) . He waited until the program organizes your library ( Itunes match at this time off). Went in to your account , looked purchase. All of them are displayed . Started downloading digital booklets, they are loaded , but after the release from the " purchased " and then return back to the window again, he saw a white screen . Then I deleted all of the albums downloaded booklets , closed Itunes and deleted files iTunes Library.xml iTunes Library.itl iTunes Library Genius.itdb iTunes Library Extras.itdb . Launched ITunes, of course , after you delete the files had to re- add the library to music , movies, ringtones. Upon completion of the organization of the library again came to "purchased " everything was in place. I re- downloaded all the digital booklets, except for one. I do not think that poblema was connected with it, but here's the link to the album : https://itunes.apple.com/ru/album/peter-gabriel-ill-scratch/id679094294. One more thing : after the organization of the library, at the very end , there was the album " Unknown Artist " with obscure song titles duration 00:00, as in this album there were some duplicate songs that are present in other albums , all of which I uninstalled and download digital booklets started only afterwards. For the past 2 days , everything works perfectly . In my opinion, all this is how it is related to PDF files and digital booklets division Itunes and IBooks. Sorry for my bad English , it's Google)).

poblema=problem ))

"Launched ITunes, of course , after you delete the files had to re- add the library to music , movies, ringtones."-Naturally, this is done from the Itunes, File-Add to the library- folder in the selection of appropriate new root packages Itunes.

ok cubus25-

tx. perhaps i'll do it under the watchful eye of an apple genius at the genius bar.

i have no doubt, if i try it on my own... i'll lose... EVERYTHING.

will triple back up (2 external hard-drives, and time capsule), prior to attempting anything.

to all others on this discussion. just so i am clear. as of 11/10/13, is there anyone who has done what cubus25 has done, and it NOT worked?

vyacheslavD's plan sounds way over my head. definitely need to hold hands with an I.T. person for all that.

thanks again to all,

anthony