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OSX Mavericks does not detect external monitor

After upgrading my MacBook Pro (15" Mid-2010, NVIDIA GeForce GT 330M 512 MB) to OSX 10.9, my Mac no longer detects my Cinema HD Display. Any help much appreciated.

MacBook Pro, OS X Mavericks (10.9), Apple Cinema HD Display

Posted on Oct 31, 2013 12:16 PM

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Question marked as Best reply

Posted on Nov 2, 2013 1:44 PM

Howdy ProfPutr,


It sounds like your monitor was workinf fine before you upgraded to OS X 10.9 but now is not recognized. I recommend the troubleshooting steps from this article named:

Apple computers: Troubleshooting issues with video on internal or external displays

http://support.apple.com/kb/ht1573#5

No video or no signal, image distortion, "snow," or flickering

Check connections

When using an external display be sure to check the following:

  1. If you're using an Apple notebook, confirm the AC power cable or adapter is securely connected to the computer and the cable providing power to the display is also secure. It is always good to have your notebook connected to AC power when an external display is in use.
  2. Confirm display adapters are fully seated in their respective connections and that they are supported models and for the computer and display. Refer to these articles to assist you with adapter compatibility and further configuration information:
  3. Remove all display cable extenders, KVM switches, or other like devices and retest to determine if the issue is resolved.
  4. Try unplugging the video adapter or cable and then plug it back in.
  5. If more than one video adapter is in use (or "daisy-chained"), troubleshoot by using only one adapter.

    Example: A mini DisplayPort to DVI adapter connected to a DVI to HDMI adapter is an unsupported configuration because there is a series of adapters in use.

  6. If available, try using a different display and or adapter (or use a different connector by using DVI instead of VGA, for instance).

Reset the system
You can reset the Mac's parameter RAM and SMC.Reset the resolutionStart by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:

  1. Start up in Safe Mode.
  2. From the Apple () menu, choose System Preferences.
  3. Choose Displaysfrom the View menu to open the preferences pane.
  4. Select any resolution and refresh rate that your display supports.
  5. Restart your computer.


Thank you for using Apple Support Communities.

All the best,

Sterling

40 replies

Jul 20, 2014 12:30 AM in response to andyvj

This problem is being discussed in many threads (for example 10.9.4 - Thunderbolt display for 6630M (Mini mid-2011) still broken and Second display problem with 10.9.4 ).


You should file a bug via https://bugreport.apple.com -- they'll close it as a duplicate, but this is our only recourse (and as it stands, they appear not to give a scheiß since this has been a problem for a couple releases now).


You might have luck using an HDMI cable; i'm currently using that to do non-native resolution display on a Dell U3011.

Jul 20, 2014 9:15 AM in response to andyvj

Making sure you have all of your data backed up, you could do either of your suggestions (go back to an earlier version of 10.9, or partition the drive and have a 10.9 and not-10.9).


In which ever situation, after backing up your data, you'd install the base operating system -- for example with the App Store Mavericks installer, that should produce 10.9; then instead of using the App Store to update, install the Combo update for the dot-version you wanted (for example the 10.9.2 to avoid picking up 10.9.3 / 10.9.4's ridiculous bugs -- OS X Mavericks 10.9.2 Update (Combo) ).

Aug 18, 2014 8:56 AM in response to profputr

Gang,

I had this guy's problem exactly, and I want to share the EASY solution. Has to do w/ how in Mavericks they fiddled w/ (got rid of, sort of) the "detect displays" button. With the "Displays" Sys Prefs open, hold down OPTION. Then click the button. Mac should then recognize your ext display. What a relief. For more info, the article recommended by another user helped me: http://www.macobserver.com/tmo/article/os-x-10.8-reclaiming-detect-displays

Sep 10, 2014 8:53 AM in response to dunkmeister

OK here's my story and here's my solution. I just got a fairly new mac mini i7 os 10.9.4 that is replacing my mini core 2 duo os 10.9.4. A Viewsonic monitor I hookup with DVI and a 42" toshiba with HDMI (using adaptor) as my alt / movie screen. When I installed the new mini I bought an adaptor cable (thunderbolt to hdmi) and used the HDMI out to the 42". When I started up the new mini would not recognize the the Viewsonic (DVI). Forum searches, cable plugging and unplugging all to no avail. The thing I was noticing was that the thunderbolt would go to my HDMI Toshiba OK. So my workaround finally came some 4 hours later. Thunderbolt to HDMI (using an adapter). HDMI to DVI ( using an adaptor cable I had for my macbook pro). Nightmare Solved. Hope this helps someone else!!

Oct 3, 2014 7:07 PM in response to zenthing

I have a Mavericks MacMini server circa 2012 (mini-displayport rather than thunderbolt) that I have been messing with and when swapping my monitor connection between that machine and my regular machine, once I unplugged the monitor from the MacMini I could not get the screen to be recognized again - plugging it back in it would stay black. With this discussion thread, I tried plugging in the DB->DVI adapter without the DVI cable to the monitor first, and then reattaching the cable and that worked. It seems as though this MacMini needs this adapter-to-monitor connection to be made in order to detect that it should send a signal through that port.


Now if I can only track down the disk I/O errors...

Oct 11, 2014 1:35 PM in response to profputr

Ok so I was having the same problem after installing 10.9.5 on my internal HD on my iMac 2010 - which I have been using Mountain Lion and 3 screens for years and no problem at all. What was more perplexing is that I had been running 10.9.5 off an external for months (backup system) with no problem and with DisplayLink and 2 external monitors. I tried uninstalling DisplayLink, fixing permissions, disconnecting and reconnecting the DVI monitor = nothing worked. The screen would come on for a second and then go black. Finally I swapped out the DVI adapter for a second one I had lying around and WOW, the screen is now working again!! Which is great cause I really didn't want to have to reinstall down to an earlier OS version. Hope this helps!!

Dec 9, 2014 2:41 AM in response to masterudon

Same issue as of today.


iMac 27" Mid 2011 using OSX 10.10.1 - HDMI DisplayPort to Benq external monitor stopped working.


Tried restarted, unplugging, re-plugging, holding down option key in Sys Prefs, nothing!


Thankfully I had a VGA adaptor lying around. Plugged that in and it detected it instantly. Picture looks crap but at least it works for now.....

OSX Mavericks does not detect external monitor

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