iPhone keeps disconnecting from Mac

Since upgrading to Mavericks, I have been unable to sync devices (specifically ipad mini and iphone 4s) to my MId 2013 Macbook Air. They wil rapidly connect and disconnect, and I'm unable to do anything with the device. This happens with both USB ports. Any suggestions?

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MacBook Air, OS X Mountain Lion (10.8.5)

Posted on Nov 4, 2013 12:58 AM

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Posted on Mar 1, 2018 12:30 PM

The solution is as follows:


  1. (Make a backup)
  2. Shutdown
  3. Connect your macbook with power (otherwise this won't work)
  4. SMC-reset (power management)
    1. Hold for 15 seconds: cmd + alt + shift + power
    2. If you have a MacBook with a magsafe adapter thats fully charged you will see the light change from green to orange for less than a second this means the reset has succeeded.
  5. VRAM reset (also known as PRAM reset if I'am not mistaken)

    Power on and immediately pres and hold: cmd + alt + p + r. This wil restart the machine, hold these buttons until the machine has tried to bootup two or three times then let go.


The problem could comeback but just use this 2 minute trick and your good to go.


Please let me know of this worked for you!


My hardware: MacBook Pro 15 inch 2015 (fully spect). Had this problem with: iPad 2017, Iphone 7+, Ipad 4, Iphone 6. All works well after this reset.

190 replies
Question marked as Top-ranking reply

Mar 1, 2018 12:30 PM in response to staceyaytch

The solution is as follows:


  1. (Make a backup)
  2. Shutdown
  3. Connect your macbook with power (otherwise this won't work)
  4. SMC-reset (power management)
    1. Hold for 15 seconds: cmd + alt + shift + power
    2. If you have a MacBook with a magsafe adapter thats fully charged you will see the light change from green to orange for less than a second this means the reset has succeeded.
  5. VRAM reset (also known as PRAM reset if I'am not mistaken)

    Power on and immediately pres and hold: cmd + alt + p + r. This wil restart the machine, hold these buttons until the machine has tried to bootup two or three times then let go.


The problem could comeback but just use this 2 minute trick and your good to go.


Please let me know of this worked for you!


My hardware: MacBook Pro 15 inch 2015 (fully spect). Had this problem with: iPad 2017, Iphone 7+, Ipad 4, Iphone 6. All works well after this reset.

Oct 22, 2017 1:34 AM in response to staceyaytch

Given that there's little in the way of official support here I'd recommend anyone who's still having this issue to head over here: https://forums.macrumors.com/threads/ipad-keeps-connecting-disconnecting-from-ma c.1851453/#post-25257291


Settings > General > Reset > Reset Location & Privacy. This will reset your location and privacy settings and require you to set up a trust relationship with the PC/laptop again.

This fixed it for me (the issue was still there after an upgrade)

Nov 2, 2017 12:26 PM in response to Le Thuc Minh Tien

Thanks. Resetting Privacy and Location on iPhone seems to have fixed. Been dealing with this issue for months. About 75% of the time when I tried to charge my iPad or iPhone using my MacBook, it goes charging, not charging, charging not charging, every second back and forth. Seems like a bug to me. Tried different cables, USB ports.


Apple needs to address this, in my opinion, by at least displaying a popup to change whatever privacy/location setting is causing this.

Nov 4, 2013 10:11 AM in response to staceyaytch

Launch the Console application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View Show Log List

from the menu bar.


Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone keeps disconnecting from Mac

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