Ipad air low memory crash

I don't use iTunes. I have not purchased a single thing on iTunes. The App is right there in front of me but I didn't notice it until someone said it was purple with a note inside. I have used iPad's since day one introduction of iPad3. If you want to call me a light user, that's fine. I use it for the purposes I posted several pages back. I use my desktop for heavier work.

As to your second comment, I guess you haven't read the entire thread. I had the same problem and that is what drew me to this thread. I read the entire thread to learn and then contributed with my own experience which appears to be positive after 8 days after my "fix". I have informed my Advisor and the store where I bought the Air, that I will ask for a refund if my Air continues to crash after performing their recommended fix procedure. So far so good. Yes, I'm speculating, I'm not an engineer. I don't have the technical expertise to fully understand what the cause of the problem is.

You seem to have a problem with a few of us who have experienced positive results when you insult me and others with comments such as "How much is Apple paying you?" Do you have an iPad Air? Did you try the fix I did? Yes, I read others tried it and it failed.

Bottom line, I posted a solution that has worked for me. (so far) My contribution here is to let others know what worked for me and possibly it will work for them.

Psmyth, my reply to your query was censored. Hope you remember the particulars.

Another wacky problem on my ipad air... The screen occasionally freezes in a landscape or portrait orientation and will only self correct after waiting 10 minutes. The screen does not reorient the icons if I reposition the ipad air. I wonder if this problem is related to the inability to view iTunes movie trailers in landscape position?

Anyone else have this too?

My ipad air is totally screwed up!!

Frustrated that another support email resulted in being told that Apple we're not aware of this issue so I made a video of the problem to prove that I wasn't doing anything unusual:

http://youtu.be/QrTeqwIe8aE

If anyone wants to see two iPad airs next to each other doing the same thing I will be happy to provide that video as well :-) for more fun I will make one of me at the Apple store doing this on their demo units as well - although I expect I won't be allowed to do that :-)

I am an Apple fan, but this is really starting to annoy me now. Not the so much the fault, rather the complete denial by all Apple support employees that this is a known issue.

Well, that's that. I've waited a couple of years to get an iPad, in the last week I bought an Air and after finding out about the problems I bought a 4. They're both unopened and going back and I can sit back and wait until they get this straightened out.

I'm sitting on $2100 in Apple Store cards, maybe I'll get a top of the line MacBook Air...

I see what you are saying. It says "Crash Report Key Identifier .... "

Before last week, I never thought about looking at diagnostics. My first call to an apple Advisor had me send a code from my Air and he was able to see my diagnostic report. He said he could see "multiple crash reports and low memory issues. So I checked and could see what he was talking about, something about latest crash etc.

Now when I check the diagnostics, I don't see anything about crashes, except as you pointed out, when I open the low memory report. The low memory reports just went from 6 to 7. I'm not seeing the application crash to home screen like before. If it's reading a crash, I don't understand.

Have not seen the orientation freeze. Sounds like another iPad replacement coming!

$2100? Isn't there 15" MBP Retina Display? Very nice.

General comment on this issue. I don't remember ever seeing discussions like this about trying to Apple to recognize and fix a problem. Or such a widespread issue.it cut across all iPads except the first.

Usually these threads are about problems and people suggest solutions.

This one is different. At least it seems to me.

Hey good video, great job. . Let's make it viral. I tried the iTunes Store on my 128gb iPad4 and did not experience the crash. However my 4 does occasional crash in Safari as I mentioned previously. Today in fact my wife shouted from the other room "why do I keep getting apple logo and the Internet goes away" I replied " yeah.. iOS7". Then she overheard the video of you describing this problem and she asked me if I wrote that script.. lol I said "no, just another frustrated customer." I guess she's been trying to order something from gap and safari kept crashing while she was browsing their selection.

Since I bought my ipad Air, it has been crashing. Seemed very weird that this would happen to such an expensive, brand new device. As I continued to use it, it continued happening. I contacted Apple Support and experienced the same as everyone else. I received replacement and same thing! Unbelievable! I voiced my frustration to Apple support. It is a sad situation. I'm not even in this field and I am smart enough to know that the RAM is not able to handle this new processor. That is just my gut feeling anyway. The ipad Air ***** compared to the ipad 4. Now, I am selling my ipad Air because I'm sick of the crashes. My wife uses her ipad 4th gen with no issues. That is what I'm going back to and hopefully at some point, Apple will acknowledge their blunder with the poor internal design of this device.

"General comment on this issue. I don't remember ever seeing discussions like this about trying to [get] Apple to recognize and fix a problem. Or such a widespread issue.it cut across all iPads except the first.

Usually these threads are about problems and people suggest solutions.

This one is different. At least it seems to me."

This appears to be a problem that only Apple can fix ... Apple needs to know about this.

Lsmith123, brilliant video! Time to share with Apple advisors. I will.

Thanks Lsmith123 for the video...

My brand new Ipad Air out of the box and iTunes crashes repeatadly in landscape; just the same as the video.

If this turns out to be a hardware issue... I am not taking the risk.

Back to Apple tomorrow to get my money back.