iPad Air Freezing

I have a new iPad Air which I got on the 1st. In the past two days it has frozen and required a hard reboot. Anyone else having a similiar experience?

iPad, iOS 7.0.3

Posted on Nov 6, 2013 12:35 PM

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115 replies

Dec 1, 2013 2:18 PM in response to DrScottW

Just an update on what I've seen.


This has been happening consistently me for me, every day, for over a week now. I do not have any Bluetooth accessories so for me, that is not the cause. I plug my iPad in every night and for the last 4 days when I wake it and type in the PIN it has frozen and required a reboot. Typically it will need one or two more reboots during the day but it seems that the more I use it the less it freezes. I successfully gave a 1 hour lecture using it on Saturday with no problems.


I did notice last night that my wifi backup to iTunes was stuck with iTunes trying to cancel the backup. It had not done a full backup for 2 weeks. I quit iTunes and re-established the wifi sync and then did a full backup overnight. I was hoping that this might improve things but first thing this morning the iPad froze again.


I have not yet done a full backup and restore.

Dec 5, 2013 8:20 PM in response to antloh

Add me to the list Of 128 GB Air Ipads. I have 98 GB of free space so that can't be the issue. I am using a zagg bluetooth keyboard. Issue almost always seems to happen out of a sleep state although I have had a few reboots just happen while using the device. It seems to be happening more frequently as time goes on. Currently 2-3 times a week. I really don't use it that heavily though. I new I should have waited for the new nexus 10. Hmm maybe best buy will let me return it?

Dec 6, 2013 5:09 PM in response to DrScottW

For me, I'm convinced I've fixed the problem, it was the wifi backup.


To re-cap, my iPad Air was freezing and required a reboot every morning and multiple times a day for about 2 weeks. I then discovered that my iTunes wifi backup had not been working and iTunes on the Mac was trying to cancel it. I removed the device from iTunes, reconnected it and did a complete wifi backup. The next morning it froze again and I rebooted it. I've now gone 5 days without a problem. I didn't do a complete restore, just a successful backup. I have not changed anything else (I was already on 7.0.4). I don't have any Bluetooth accessories so there may be multiple causes of the problem but for me, the wifi backup that was stalled seems definitely to be the problem.

Dec 7, 2013 3:21 AM in response to Malinois1

Malinois1, I'm not sure about the iCloud idea. For me, I had iTunes on my mac setup to do a wifi backup of the iPad Air to my Mac (not to iCloud). This setting carried over from my previous iPad. It seems that about 3 weeks ago the wifi backup stopped working. When I looked at iTunes on my Mac the dialogue box said "cancelling wifi sync" and the icon was just spinning. I couldn't manually cancel the sync so I ejected the iPad from iTunes. I then re-established the connection and did a successful wifi sync overnight. I had one freeze that next morning but none since. Given I was having them first thing every day and then multiple times throughout the day for 2 weeks and now I haven't had a single one for 5 days, I think that's pretty clear evidence I found the problem. The only extra caveat I'll put on this is that I just checked and iTunes hasn't managed a wifi sync since I did it manually. The difference this time is the icon in iTunes isn't spinning, there's just the exclamation mark and the settings box says the last successful sync was December 2nd. I'll set it going with another sync tonight but I think it's the wifi sync to a Mac. I have no evidence that a sync to iCloud is also a problem.

Dec 11, 2013 2:24 AM in response to DrScottW

I have got the iPad air 128Gb. I too have the apple logo reset problem. I don't use Bluetooth at all I fact it is turned off.

I have tried to reboot and reinstall with and without using a back up.

I'm on my second iPad air 128Gb now still with the same fault.

I'm now waiting for TNT to come and pick it up for a refund. Given up with it going back to old faithful iPad 3 64Gb.

I hope you all the best with a fix.

Dec 13, 2013 10:17 AM in response to Segasucks

Gang, I recently replaced my 32GB Ipad Air which was experiencing all the problems you are having (mine crashed 3-5 times per day w/ Apple BT Keyboard, and also the Adonit Jot Touch drawing pen). I wanted to wait until a sufficient amount of time had gone by before replying here, but I can report that after more than a week of using the replacement machine, I have had ZERO crashes occur.


Clearly there is a bad batch of Ipad Airs that went out there. I was hoping Apple would publish a fix (hopefully they still will do so), but it appears to be resolved in my replacement machine. You should be able to order a replacement at your local apple store (mine took 2 days to arrive), if they don't have your model readily in stock for replacement.


Cheers.

Dec 14, 2013 12:23 PM in response to Bill Erickson

I'm having a similar issue. iPad air will freeze atleast once a day forcing me to do a hard reset. Yes I do have a Blekin QODE Ultimate iPad air case. Disabling BT and doing a restore does not resolve the problem. The interesting thing I have noticed, is that if I gave it 5-7mins, the iPad will reset on its own once the lockup occurs. I have an appointment with a local apple retail store tomorrow - will update all on what I find.

Dec 15, 2013 9:21 AM in response to Bill Erickson

My ipad air has frozen a few times since I began using it on launch date. But is now freezing and rebooting almost hourly since I started using the Belkin Ultimate keyboard. I make sure to turn off bluetooth when not using it. I've been using an PDF annotator each time, and was assuming I was pushing the limits of the app, but I'm not doing anything unusual.


Don't really know which way to go - try to return an expensive keyboard or replace the air?

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iPad Air Freezing

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