Level 1

19 points

App Store not working on my mac

After installing OSX Mavericks on my Mac Pro Book the App Store application will "open" to a blank screen but none of the functions work. If you click on any selections (i.e., Featured, Updates, etc.) or the menu option Store, the app will clock and go into not responding mode. Since App Store is supposed to be part of the OSX install, is there some fix or a way to delete and re-install App Store without re-installing the entire Mavricks update?

MacBook Pro, Mac OS X (10.7.1), 13" with 2.66 GHz Intel Core 2 Duo

Posted on Nov 9, 2013 9:30 AM

Top-ranking reply

Past0rB

Level 1

4 points

Posted on Sep 5, 2017 7:18 AM

If you tried resetting NVRAM and some of the other fixes and you still have no success, make sure you do not have the domain itunes.apple.com blocked by either your firewall or parental control software on your router.

To test this fix simply try navigating to that URL. If you get a block error then this is your issue.

All you have to do is add the URL to your firewall or parental control software whitelist of allowed domains

After I did this mine worked like normal.

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70 replies

Oct 17, 2014 8:52 AM in response to boris_ch

This solved my issue. Works like charm

Oct 17, 2014 4:08 PM in response to boris_ch

PRAM reset worked for me. Thanks! Haven't had to do one of those since I had one of those white Macbooks that started acting wonky on me.

Oct 22, 2014 3:45 PM in response to ericonapple

I had the same issue. It started after I changed my system password. This youtube shows the fix that restored my App Store https://www.youtube.com/watch?v=LZp8Hmow0hk

Oct 31, 2014 6:49 AM in response to boris_ch

Boris' answer helped me completely. (7th post down from the beginning.) It gave me back full functionality of everything on my mac. I have become more and more disillusioned with mac, iOS 6 which was a great IOS going to the kiddie looking app ios7 and continuing on in ios8. iPhone has slowed down unbelievably so now. Mavericks is a crappy OS compared to Lion and Mountain Lion and now Yosemite has more issues. I WILL NOT buy another mac, iPhone, apple product again now. There is no excuse for these constant bugs in updates. Every app, IOS, OS has had inexcusable issues. Printer configuration being killed, images going from a great app in pages 9 to a watered down pages 5. (Who came up with those names. btw pages 9 was actually version 4. lol) Very unprofessional treatment of your customers Apple. Please grow up and produce a quality product.

Oct 31, 2014 7:00 AM in response to Richardhf

Oh come on, it's just a bad preferences file. Where would you go? Windows OS? Then you will spend the entire time whining. You get a couple of well defined and solvable problems on a Mac and there you'd have way way more.

Nov 22, 2014 4:55 AM in response to ericonapple

I installed the latest OS X (Yosemite) and had this problem. I tried a restart first and it worked.

Nov 29, 2014 11:00 AM in response to ericonapple

Hi I had this issue... I tried many many 'fixes' ... but no luck.... What finally solved the issue was to create a new USER ACCOUNT, one with full Administrator access

APPLE - SYSTEMS PREFERENCES - USERS AND GROUPS - add user

I then logged out and re-logged in with this new 'user'. The APP STORE was working fine, so i installed Yosamite on this same user sign-in ... then when it was installed, rebooted in my original ADMIN log-in... no probs, all fixed!

I hope this helps!

Nov 30, 2014 7:20 PM in response to ericonapple

Change the App Store Region... Done! 🙂

Dec 2, 2014 1:03 PM in response to ArturoIvanGC

ArturoIvanGC wrote:

Change the App Store Region... Done! 🙂

This worked perfectly for me, thank you.

Changed region to US (from Australia) and all the App screens worked when I clicked on them. (Don't need to sign in, just change store)

Changed back to AU and everything still works - even after signing back in.

Nice.

Dec 2, 2014 1:10 PM in response to Michael Q

You're very welcome!

Sólo trato de ayudar =D.

Dec 18, 2014 3:40 AM in response to boris_ch

Thank you! This solution worked for me. I was able to access the App store and download updates.

zaak0536

Level 1

4 points

Dec 24, 2014 6:04 PM in response to boris_ch

Works for me. Thanks !

Jan 6, 2015 2:18 PM in response to boris_ch

I had this App Store issue after a failed upgrade to Yosemite. Resetting the NVRAM worked. Thanks for the post!

Whovian8

Level 1

15 points

Jan 8, 2015 3:55 PM in response to ericonapple

I had this trouble for a completely different reason. I downloaded an app from a site other than the vendors and got malware. I got rid of this malware with AdWare Medic which can be found here http://www.adwaremedic.com/index.php . After using this and a restart it solved the trouble.

p-rok

Level 1

0 points

Mar 5, 2015 2:09 AM in response to ericonapple

My app store was blank but doing the restart while holding option-command-P-R worked for me

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App Store not working on my mac