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Iphone5 with ios7.0.4 power button problem

I am using an iphone5 upgraded the IOS to 7.0.4 and now it seems that my power button no longer works..


Is it an software problem? Till before the update it seems to still be working

iPhone 5, iOS 7.0.4

Posted on Nov 15, 2013 8:43 AM

Reply
98 replies

Dec 18, 2013 6:47 AM in response to Kelferlee

This is most definitely a hardware problem and Apple is not standing by their product. The power button on my iPhone 5 started being less responsive last week and is nearly unusable now. I am 66 days out of waranty and Apple customer support gave me the line that it would cost $269 to repair. Unfortunately, I purchased iPhone 5 for both my girls in July. After this fiasco, I'm not buying Apple products again. What LOUSY customer support. This should be recalled.

Dec 18, 2013 9:19 AM in response to Kelferlee

I've been following this thread for some time now. There have been almost 3500 views. Whether it be hardware or software, this is obviously a problem. 33 posts have been made. 32 of them have all posted that something is wrong. I have never had a problem with an Apple product. What do we need to do now? How can we get Apple to fix this? Complaining is not enough. It serves it's purpose in that it proves there is something wrong, but now we need to discuss how to get Apple to address & fix this.


We know your there watching this thread. Will an Apple representitive please get in on this conversation?

Dec 22, 2013 1:18 AM in response to jcarter19

Obviously the phenomenon has nothing to do with iOS 7, it's clearly a hardware related problem. The reason why a lot of people are experiencing this after the iOS 7 upgrade is because it seems that the power button of the iPhone 5 (or the cable underneath) wears out in just about 12-13-14 months. Now I can still use mine if I'm paying attention to only push the left side of the button, but it's surely disappointing considering that I always took good care of my iPhone (never dropped it, etc). It's just a matter of time when I must turn assistive touch on... I'll probably rather take it to a local repair service (Hungary, Budapest), but one must not be surpirsed to hear that I'm reconsidering my decision on buying the next iPhone in 2014, to say the least.

Dec 23, 2013 11:16 AM in response to Kelferlee

I've contacted a repair service and they said that based on their experiences the reason of the problem (as someone already pointed out here) is the failure of the Audio Control and Power Button Cable flex cable. See it here. The price of the replacement part and the repair here in Hungary equals about 45 USD, but if you have the appropriate tools you might be able to swap it on your own. I for one will let the repair service handle it. Am I still disappointed? Of course I am... but what else could I do... 😟 At least that would be a good reason to always buy the "not as interesting" "S" model... these kind of hidden flaws usually get corrected in the second generation... sad but true.

Iphone5 with ios7.0.4 power button problem

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