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App updates are not showing up in iTunes

I have a notification of 14 apps for updating on my iPad and 15 apps on my iPhone. Yet, nothing is appearing in iTunes on my MacBook Pro / OS 10.9. No matter how often I click "Check for Updates", I am told that there are no updates available for my library. When I check the version numbers of the apps in my iTunes that appear on my iPad & iPhone, they are a version below what is available.


This has only started happening in the last couple of days.

iTunes-OTHER, OS X Mavericks (10.9)

Posted on Dec 13, 2013 4:52 PM

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Posted on Dec 13, 2013 7:33 PM

I have the same problem; on my ipad it says there are updates available for some of my apps, but they're not showing up on my itunes.

210 replies

Dec 14, 2013 10:32 AM in response to pelerin20

Yes, I noticed that as well if I go to the list (not icon) display of my apps in ITunes on my Windows 7 laptop, and then ask iTunes to display that app's details from the ITunes Store, it does display 'update'. Choosing that does download the updated app into iTunes. Going back to my iPad app screen in iTunes, that app now shows 'update' as well, which changes to 'will update' on clicking. I then was able to update that app on my Ipad by doing a sync.


A very long workaround for the 30+ apps that my iPad says it has updates for.


Very slick, very Apple... ;-p

Dec 14, 2013 11:36 AM in response to tetherballpro

Reading through this thead it seems like this is a worldwide problem. I am in Australia iTunes 11.1.3, iOS 7.0.4 and MacOS 10.9. It's been happening for 2-3 days now.


To workaround I have been updating apps on my iPhone and then syncing with iTunes. The updated apps are copied back from the device to the computer.


I have seen some old threads that refer to this problem happening from time to time, particularly around Christmas. I suggest just waiting a few more days until Apple get it together.

Dec 14, 2013 11:35 AM in response to tetherballpro

Tried to contact Apple support. Non-existent; they couldn't even repeat my problem back correctly ("I understand that you are seeing update instead of installed in you iOS device;" wrong by 180 degrees on TWO counts). They said I needed to contact Apple Care!


I decided to ask for a refund for all 401 apps I have so I could "purchase" the most recent versions, since that's what my license entitles me to. Maybe then they'll get my email to tech support, tho I doubt it.

Dec 14, 2013 12:43 PM in response to tetherballpro

Hate to be a bore....same problem here....no solution....noticed it a few days ago. I can download updates on my iphone and when I sync with my laptop it updates, but that's not how it's supposed to work. I love Apple products but it's becoming a daily battle....yesterday it was my Apple tv not communicating with my BT broadband....got that sorted, now this.

Dec 14, 2013 2:45 PM in response to tetherballpro

Same problem here in France (Win 8.1 - iTunes 11.1.3.8 x64) ! iTunes sees no updates available for my apps, whereas my 2 iphones see there are...


Even a complete clean uninstall of iTunes + Reinstall (which is not cool with a big music database) did not fix the issue.


Must be some malfunction in the cloud...


APPLE please tell us you are knowing the issue, and are investigating on fixing it ??!!??

Dec 14, 2013 4:37 PM in response to tetherballpro

Same here in Sydney. Have noticed this in the last couple of days and confimed by checking the version numbers of apps and have had to laboriousy go through that way and download updates. I am using a 2013 macbook pro retina, iPhone 5 and latest editions of Mavericks, iTunes and iOs. I have also contacted Apple Support to lodge a request for assistance.

Dec 14, 2013 7:52 PM in response to tetherballpro

I've been having the same issues here in Greece during the past 2-3 days. Both my iPhone 5s and iPad Air are showing a bunch of updates available for me to download (on the App Store app), but for some very strange reason my MacBook Pro w/ Retina Display does not find any updates available to download (even though I have over 450 apps on my Mac, which usually means I have a bunch of updates to download daily). I've also re-installed iTunes on my MacBook Pro, per the Apple advisor's advise which I spoke earlier today, but that did not fix the issue. I'm able to download the updates on the iOS devices directly and on the MacBook Pro by visiting the iTunes Store and look for each app separately, but I'm unable to download the updates by clicking on the "Check for Updates" button on iTunes (v. 11.1.3 for mac).

Additionally, during the past 2-3 days, when I try to sync my iOS devices with my MacBook Pro, the mac will not install any apps that I've updated on my mac directly (by visiting the iTunes Store on the mac and doing a "manual" update). I'm able to sync other content on the iOS devices from my mac, but not any updated apps.

I got a case number from the Apple advisor I spoke to earlier and waiting supposedly to hear back from Apple engineering. Let's see...

Dec 14, 2013 8:11 PM in response to tetherballpro

I've read all the posts up to this point and have noticed that this issue is happening worldwide. Even though I realize its also happening to iTunes customers within the USA, I'm just wondering if it is happening JUST to people that have multiple iTunes accounts (both in the USA and some other country) or is it also happening to people that have just one iTunes account (USA only for example)????

App updates are not showing up in iTunes

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