Design fault? 27" 2013 iMac stand just gave up!

I just made call to the Apple Service, and they told me the reason for this, it is broken spring inside iMac and it's not big job to fix.

It's not a design fault, it's a parts failure, isolated to a few iMacs. There is a thread here somewhere with pics of the small part that fails.

Have you approached your local Apple Store about it? Be polite and who knows what they will do for you. 🙂

Cheers

Pete

Same happened to me about an hour ago. I bought mine from John Lewis and have been asked to take the Mac in for them to sort out. Busy backing stuff up to Dropbox in case Time Machine fails.

call Apple they will fix it for you.

The spring mount on my Imac just failed, its less than a year old. I am supprised at how few postings of the problem there are here. Even more amazed the the typical genius bar response is I have never seen this before.

Let's add my iMac to the list. Bought a year and half ago, crack! and droop last night while I was in the room but not using it. I have a roll of duct tape wedged in between the back of the screen and the stand to hold it up. If I found out it will be insanely costly or they will have my computer forever, this may have to be my 'permanent' solution. If you think about it, that screen is terribly front-heavy and it is predictable that something like this would/could happen. I have had one Apple or another for 20+ years and I am honestly not surprised. They used to build a much sturdier product in the old days,

I'm a member of this growing club as well. Bought my 27" iMac in summer 2013 and one day in march 2014, *crack* - and my screen hangs limply down.

As a temporary fix, I've propped an old 6" ruler between the curve of the base and the little rubber collar of the power cable, and this is presenting the screen at a comfortable angle for work. It's of course not ideal, as I can no longer adjust the screen for various lighting conditions.

The real question for me now is when I can afford to be without my computer for the week it would take to get repaired. This is a classic 'threshold' question -- so long as the annoyance owing to the decreased functionality of the screen stand is less than the hassle involved in hauling it off to the Apple Store (risking further damage by dropping, banging) and the loss of use for a week, it's not going to get fixed. But I need to get it done at some point if only to preserve the resale value of the machine.

Rats.

Are you sure?

I thought the 90 day thing was for phone support under AppleCare.

Per Apple website.

Every Mac, iPod, iPhone, iPad, and display comes with complimentary telephone technical support for 90 days after your purchase and a one-year limited warranty. The AppleCare Protection Plan and AppleCare+ extend your service coverage and give you one-stop service and support from Apple experts.

Here's the AppleCare warranty link write-up for the iMac.

http://store.apple.com/us/product/MD006/applecare-protection-plan-for-imac

Note the Graph in the left hand column and note the Important note at the very end of the write-up in the bottom right hand column.

Copied from the above link.

Important Note

The AppleCare Protection Plan can be purchased only while your Mac is still covered under the standard one-year limited warranty. SeeAppleCare Protection Plan Terms and Conditions for complete product details.

You have a full year limited warranty on an Apple Mac WITHOUT having to sign up for AppleCare in 90 days.

WRT 90 day telephone support, the warranty states this, which in my mind is telephone support:

HOW TO OBTAIN WARRANTY SERVICE?

Please access and review the online help resources described below before seeking warranty service. If the Apple Product is still not functioning properly after making use of these resources, please contact an Apple representative or, if applicable, an Apple owned retail store ("Apple Retail") or AASP, using the information provided below. An Apple representative or AASP will help determine whether your Apple Product requires service and, if it does, will inform you how Apple will provide it. When contacting Apple via telephone, other charges may apply depending on your location.

Mine failed 2 days ago. Now it's 3-5 days to get the part and 3-5 days for the repair. What a joke... So much for Apple's fantastic industrial design! I hope the replacement part fixes what is obviously a design flaw.

I just got the same problem yesterday. I was not touching or moving the screen when a loud crack came from it. The screen bend and stay in that position. My computer has 1 year and a half since I buy it. I was stupid and forgot to renew the apple care so probably if I got it fixed will cost me a fortune.

Its a shame for a computer that cost a high amount of money to brake it self like this. Apple is a very expensive computer this type of problem should be avoid with better inspection.

Im really sad because its the first time I had any problem with a Mac. As I can see here, is not an isolated problem.

Im waiting now to check how much is gonna cost and how long to repair this faulty stand

😕😟😮

Another one bites the dust: When returning from holidays I found my 27" iMac tilted down. It was bought on Dec'13. Still under Apple warranty. I made an appointment to the nearest Apple store. Just for the spanish people I will include the keywords so they can find this thread:

pedestal iMac 27 pulgadas no se mantiene en vertical, muelle de la pantalla no funciona, pantalla inclinada.

I will be back with updates.

Regards.

Picked up my iMac after repair... They had me sign a authorization for $28 - but did not charge it when I picked it up after repair completion... maybe they read this post or it was just to keep me informed that they may charge $28. 🙂