Design fault? 27" 2013 iMac stand just gave up!

Scott Ticknor wrote:

so I hope the repair will be reasonable.

I wonder if there is any way to convince Apple to let me buy AppleCare based on the fact that i bought it for every other purchase i have made in the last 10 years...

No good hoping and wondering. Take the thing in and actually ask!!

Some have had theirs repaired for free whilst out of warranty, instead of sitting around Forums and 'hoping and dreaming'.

Cheers

Pete

If you don't have money to get a new hinge, get a 178 mm stick. If you want, paint it silver. I made mine out of a plastic coat hanger. A piece of two sided tape can be added to both ends to make it earthquake proof.

The hinge on my iMac 27-inch Late 2013 also failed. Just returned to my office and noticed the screen was tilted down. When I tilt the screen back into position it goes back down. I will call Apple Tech Support and see what they say.

Add my 27 inch late 2012 iMac to the list. This morning I was greeted with a drooping screen, so the stand failed at some point over night, with no one near it. Very disappointed. I don't have time to read every response in this thread, but I hope at some point Apple decided to own up to the obvious design flaw. They need to overcompensate with a solution here as this is down right embarrassing. Next is a call to my Apple store to find out.

Sorry to hear what happened to you, I know exactly how you felt. To add to my solution I placed the second old credit card inside the bottom slot.

And now it works better than the original spring. No pillows, or old iPad cases. Its all clean, but the most important thing is that Apple care, doesn't have to take my computer apart to place a new spring assembly that could brake again. This way no surprises.

And another one bites the dust - this morning, I was sitting next to my late 2013 iMac but not doing any work - was discussing design on paper with colleagues when we heard a loud metallic snap noise. We all looked around the table and power sockets expecting something but didn't find anything wrong, until after the design was finalised and looked at my screen and tried to lift it up! I will have to buy a golf ball and credit card because I have no Apple Care and its been 2 years since I bought it. Its kind of illegal to think that I will be supporting an Apple product with a golf ball during my daily work.

I brought my mac 2.5 years ago and I love it but the screen tilt has been broken for about a year 😟 I had no idea so many people had the same issue and you would think that Mac as part of their customer care programme would at least have a recall to fix it since it seems to be a ongoing fault.

I don't change the angle so I have no idea why it broke but I shall carry on using a foam ball to keep it upright! A low tech solution but I don't want them to pull it apart and risk damaging it since it's not in warranty.

Maybe Apple should send out a foam ball to everyone 🙂

@ Steved1979

Squeeze 2 thin plastic cards, thickness of a credit card to the bottom and the top, will do the trick. You will be able to adjust the angle of the screen. The most valuable thing that you don't' have to take apart your computer.

Works even better than the original spring that broke.

You cannot control the angle so easily. You need to adjust by using the thread, nuts and bolts. An old credit card, broke into peaces placed in the slot on the bottom and the top, does the job. You can control the angle, no problem. Its been over 2, and it works like a charm.

Count me in.

It happened two days ago while plugging an usb cable. Late 2013 27" iMac. Same symptoms, even the loud noise (just like a little stone banging on the windshield).

Obviously, the 2 years warranty expired just two months ago.

Before I pack the whole thing and bring this huge beast to the nearest service point, I wanted to be as sure as I can about the repair cost and the extended warranty program many on this thread have been referencing to.

So, I called my local Premium Reseller but the guy on the phone wasn't a technician and didn't manage to talk with any of them.

I then phoned Apple: when I described the issue the guy on the phone said "Awww yeah...." just like "here's another one", so I thought he was perfectly knowing what I was talking about. Instead, he put me on hold for about 5 minutes and then said he couldn't verify the extended warranty program thing and I should contact an Apple Store... Considering I'm about 150 km from the nearest genius bar, I guess this is a bit too long trip.

Does anybody know if there's an internal document or policy number or whatever I could reference to with the support guys, so I can be sure that the repair is free of charge? Or should I simply cross my fingers, bring the huge 27" box to the service point and pray?

Thanks in advance...

Bought my 27" iMac in 2015. This just happened to me today. I heard a loud POP, had no idea what it was. Later, I went to tilt my monitor up a bit and it now just falls to the lowest position. I fixed it by cutting out a small egg shaped piece of pine wood. Wrapped the edge with electrical tape to rubberize it. When I need to tilt the monitor up, I just slip it between the monitor and stand and walaa, FIXED!

Should I take it in? Yea, but dreading the genius bar.....

I just had a phone call with a certified reseller, who called Apple Switzerland about this issue: since there is no official recall program, the repair should cost around 300 CHF! (~302 USD). Thanks, no.

Unfortunately one can add my 2014 27" iMac to the list to. Today I just could not bellieve when this morning I sit on my desk and found my iMac tilted down and the night before was perfectly fine.

On my opinion this is a major design flaw, and it should be taken as a flaw by apple with a recall for replacement of this part.

For now I'm sustaining in correct position with a pencil eraser between the foot and the monitor to. But this is not a way to fix a 2000€ premium machine.

Shame on you Apple.

Thanks! I will give them a call.

Funny though....

I recently dropped by my local Apple store and asked a staff member about the issue. I was told that "they had never heard of that happening before", and that I should bring my iMac in for repair.

Take it in for service, chances are Apple will pay for the fix.