Design fault? 27" 2013 iMac stand just gave up!

mine went in for repair last night, out of warranty and zero cost no hassle needed with the genius, it takes them 3-5 days as the whole iMac gets disassembled so plan accordingly.

VEry sad though that they also don't do any upgrades while it is open, even you are willing to pay them for a faster or bigger HDD Fusioon or SSD.

hello I am in Reunion Island . part of europe in the Indian Ocean next to Madagascar .
I am the last victim of this problem ... we are covered by European legislation , so I hope that the management of the repair will be paid by apple .
in the meantime here's a photo of my iMac

My iMac 27" (late 2012) bought in Milano in 2013 last week made the same think.

I've come home and the monitor was down..I rarely use the iMac so I do not know how this could happened.

My iMac is out of warranty. I've called the Apple Support in Milano and they want 95 eur + tax (cca. 115/120 eur) for the repair.

Is definitely a design fault of this iMacs – I hope Apple will admit it one day.

I will not repair it for now. I've just put a book behind so the monitor stands up.

Did you read the post half way down page 30? It states it is a known problem by Apple and they will fix it free of charge provided your iMac is less than 3 years old, apparently.

This just happened to my work iMac. Exact same scenario - sitting here working, didn't even touch the machine, and suddenly a snap and my screen lurched forward. Not sure how IT is going to handle this, as I can't really afford to be down right now, but it's making it very difficult to work as I'm a rather tall guy and the screen is now facing downwards.

Seems possible that this might indeed point to a design flaw and not merely an isolated defect, but then again my observations are purely anecdotal – only Apple has the numbers to know for sure. Hopefully I can get this fixed quickly without much downtime.

There are a few (in relation to sales numbers) reports of it in this forum, it suggests a part defect rather than a design flaw. Apple will repair it it free of charge but it will need to go to them. Your IT dept may have other resources.

My Late 2013 iMac is suffering too from this malady. The "crack" sound scared the bejeebers out of me and the face of the iMac is nowtilting down.

I have scheduled a meeting at the Genius Bar in Leawood, KS this coming week to have them look at the problem. I'm very hopeful that this will be fixed gratis as it is obviously a design/part selection flaw. Part of designing a product is not just its engineering but providing specifications for and selection of the parts which will be utilized to build the system..so from my point of view, its a design flaw.

Took mine to the Genius bar at Bluewater this morning after having booked it in with Apple Care a week ago. Apple Care hadn't bothered to tell the staff at the Bluewater store why I was coming in so the part required hadn't been ordered in. I was sent home again while they order the part in. Luckily I'm fairly local but even so it's quite an effort to carry this thing more than a few yards. I have been told that once they have the part they will still need to keep my machine for up to 14 days for the repair! I told them I need it for my work. Without it I simply cannot work as I am a photographer. They said they will try and prioritise it but can't guarantee anything. Really not impressed at all. I only changed from a Windows conventional desktop because I thought the iMac would be a more reliable and better built machine. Hey ho!

I know this is a little late, but just happen to my 27" IMac.

I talked to their phone once . they were willing to support the repair . they should email me with support number and since , nothing. they have nothing sent me. I tried to recall several times ... in vain. they stop responding .

I called Apple Support here in Milano and also send them via e-mail this discussion.

They told me that they don't know anything about this damage should be fixed free of charge. If I want I can bring them the iMac in repair–pay the repair–and if the receive an official Apple admission that the damage is a design fault covered by Apple they are going to give me the money back.

So I won't repair it.

My iMac is 2 years old.

Just happened to mine, exactly as described. I was standing outside my office when I heard a loud cracking sound. Nothing seemed to be amiss. The next day when I turned on my iMac, I noticed that the screen was shoe gazing, and could not be tilted back up. Luckily I bought an extended warranty at the time of purchase, so I can bring it in for repairs at the nearby Apple Store. Expecting repair to take at least a week.

Mine went about 6 months ago. Was still in warranty but they wanted it for around a week and like plenty of others here, self-employed means this is my work machine so can't be without it for a week just for the stand! So also like plenty of others, just found a new use for my bank card reader which site under the apple logo and keeps the screen at a decent height for working.

Not impressed by Apple though, serious money spent and such a poor defect - and common fault too ;-( Merry Xmas ;-)

Just happened to mine, exactly as described. I was standing outside my office when I heard a loud cracking sound. Nothing seemed to be amiss. The next day when I turned on my iMac, I noticed that the screen was shoe gazing, and could not be tilted back up. Luckily I bought an extended warranty at the time of purchase, so I can bring it in for repairs at the nearby Apple Store. Expecting repair to take at least a week.

And, actually, I think I'll just live with the defect. I've wedged a little Bluetooth speaker under the monitor and it holds it at a decent (if not perfect) angle. Seems better to live with it for another year or two than to do without my work computer for a week or longer while Apple fixes the problem.