Design fault? 27" 2013 iMac stand just gave up!

Want to add another to the list,

I just went out shopping for about 3 hours come back and my iMac 27" was flopped forward, i tried pushing it back and just tilted back,

my iMac is about year and half years old never gets moved used for graphic design.

how can these be fixed?

Add mine to the list. 27" iMac purchased in November 2013. Im holding it in place with a bottle of vitamins and blu tack. Ive got a 4 day wait for a genius appointment. Hopefully they don't keep hold of it for too long.

Thanks Tickled Pink, thats a good idea. I'll ask them if they can get the part in beforehand. Im in the UK i don't think they come out and do repairs. They did offer to collect and return my iMac, but I can't be without it for a week.

Do you happen to know which part it is thats damaged? Do you have your warranty repair receipt? They may be reluctant to just order parts in without seeing the damage.

Same thing happened to my 2014 iMac 27!!! Just sitting there and the hinge failed after a crack noise.... I have an appointment with the geniuses - I am sure they will say that they've never seen anything like this before!!

I can't tell if your being serious???

Well how about if the iMac screen needs tilting, like it often does as the screen is like a mirror when it comes to reflections. An expensive device that fails within a few months of purchase has a real problem

Have you any spare tape that you mentioned? you should use it to tape your hands inside you pockets, they type crazy things when you let them near a keyboard ;-) [just joking]

Ive applied a similar fix to mine, and ill leave it with apple to repair when I go away in a month.

I've found that a 4-sided Rubiks Cube works perfectly. It keeps at just the right height. I started a FaceTime call and my caller couldn't see me. I had the cube just sitting on my desk, and it works perfectly. The screen sits right in-between two of the small cubes.

Came into the home office and my 27" iMac screen was pointing down ~ ok... who in the household was in my office! Oh, no one. It's friggen broke! REALLY! PLASTIC WASHER?

(Had to reply to a post as page 7 of the comments would not recognize my login...)

This happened to me! My 27" computer is only 5 months old! Just heard a loud crack and it tilted down. I have so much work to do and now have to take it in to get fixed? This *****! I agree with you Korkut! .... : ((( Not cool, Apple - not cool at all.

10 Minutes ago.

Same here. Blood curdling crack and now a very limp iMac looking dejectedly at the floor...

It's not even a year old, I hope we can get this sorted as we live quite a long way from civilisation.

I guess it's hold music time tomorrow...

Just add me to the list: exactly same thing, late 2013 model so under a year old, same crack without any reason. Luckily I have apple care, but I live in a remote location and need my computer daily for work, what a nuisance!!!

Just a slightly OT aside:

I've noticed that when we have "good stuff" and it fails we instantly assume that it's "bad design" instead of just Murphy's Law.

The Android-geeks are particularly bad at presenting as an example why "iPhone *****" that "I had a friend and he had this problem, that's how I know [ALL] iPhones are total garbage."

When I point out to them that one data point isn't a trend. and give as a counter-example the NUMEROUS complaints about the horrible design of Samsung's Micro-USB recharger port the response is invariably "yeah, but I didn't pay $500+ for my phone..."

It's logical in a way, but only in a limited way. If "you get what you pay for," then Apple owners have the right to expect near-perfection.

But when I ask "so was it resolved" they mumble and change the subject because the answer is "well, yeah..."

I have just come down to use my i-mac and the same thing has happened. It was ok last night, This morning screen tilted fully forward and no adjustment available. Purchased in London late 2013. Just out of warranty.!!!

Good tip about the pencil!

FWIW I also have a MacBook Air so if I need to take my "main machine" in for repair I clone the drive the night before using SuperDuper and then run the MBA off of it until I get my iMac back. That would work if you have access to most any recent Mac.

I don't know about that being a "huge" problem. To me, a real problem is when the iMac is broken such that it cannot be used. THAT'S a huge problem!! The screen tipping forward is only an annoyance. You can stick a pencil behind the screen to hold it at your desired tilt... and you can still be productive, as I am doing now 🙂

I'm glad to hear that Apple is aware of this issue and handling it. Although that may solve the iMac stand being broken, it does nothing to earn my trust that my machine and it's data will remain in tact.

The problem that occurs with contacting Apple is that it will likely require me to hand over my iMac for the repair. This would potentially violate the intellectual property on this machine. Apple's policy via their Applecare Repair Agreement, includes language that holds Apple not liable for the failure to maintain the confidentiality of data. I doubt they would let me watch while they repair it.