Design fault? 27" 2013 iMac stand just gave up!

Thank you, I checked the link before, but Colombia isn´t there. Where we got the computer fixed said that the only Option to get a refund was sending the computer to the US, and that costs more than the repair it self 😟 It's kind of big. As a suggestion Apple has global clients and should have global solutions. Sending our computer overseas, for who knows how much time, considering it's my work tool, wasn't an option. I Just hope it doesn't happen again with the new one. Thanks anyways!!

Hi Guys, this thread is so unnerving and troubling, I do feel the pain of all those cut short. Am I right that none of the latest iMacs (e,g, 5K retina) has been affected so far? If so, does anybody know whether this is because it is "too early" or because Apple has changed the design? Just trying to brace myself for the worst should that happen (just got a 27" 5K retina...)

Unfortunately this just happened to me as well as on my work computer. Came into the office this morning and the screen was pointing downward. Unfortunately the machine is 14 months old and out of warranty. Can anyone confirm that Apple is still conducting this repair at no cost on out of warranty machines?

I too have had to lug this heavy thing to an Apple Store, it is amazing how heavy it got as I carried it by the Box handle to the other end of the Mall!

I will be sending Apple a nasty email regarding this problem, I have not had this thing for a full year and this vital part snaps. What were they thinking installing such a cheap part?

I think I deserve some compensation for this, it is going to take 7-10 days for the repair and I am forced to use an old Mac Mini hooked up through my TV.

For the money I paid for my iMac I deserve a lot better, we all do!

markfrommississauga wrote:

I too have had to lug this heavy thing to an Apple Store, it is amazing how heavy it got as I carried it by the Box handle to the other end of the Mall!

I will be sending Apple a nasty email regarding this problem, I have not had this thing for a full year and this vital part snaps. What were they thinking installing such a cheap part?

I think I deserve some compensation for this, it is going to take 7-10 days for the repair and I am forced to use an old Mac Mini hooked up through my TV.

For the money I paid for my iMac I deserve a lot better, we all do!

Please read the Terms of Use you agreed to, this forum is not intended for rants. I have reported your post to the moderators with the intention that your post will either be edited or removed completely.

Please tell me the exact area of the "Terms of Agreement" that I have gone against? I would like to know if you are an actual moderator? I do have legitimate concerns about an Apple Product and would like to voice the troubles I have had getting Apple's problem corrected. I certainly can't see how I have "Ranted" anymore than anyone else on this forum.

I do however need to ask if you have had this problem, and do you represent Apple? If you have not had this problem, then why are you worried about my posts?

I just want to get my machine back and have a guarantee that I won't have to go through any more hassles again, including hassles where I make an effort to tell people who don't have to actually read about my hassles.

If this bothers anybody please ignore. I have over $2000.00 invested in my computer, I feel that gives me a voice!

Sorry if that offends anybody on this forum who might take offence.

Sure:

Submissions

1. Stay on topic. Apple Support Communities is here to help people use Apple products and technologies more effectively. Unless otherwise noted, do not add Submissions about nontechnical topics, including:
   1. Speculations or rumors about unannounced products.
   2. Discussions of Apple policies or procedures or speculation on Apple decisions.
2. Be polite. Everyone should feel comfortable reading Submissions and participating in discussions. Apple will not tolerate flames or other inappropriate statements, material, or links. Most often, a "flame" is simply a statement that is taunting and thus arbitrarily inflammatory. However, this also includes those which are libelous, defamatory, indecent, harmful, harassing, intimidating, threatening, hateful, objectionable, discriminatory, abusive, vulgar, obscene, pornographic, sexually explicit, or offensive in a sexual, racial, cultural, or ethnic context.
3. Post constructive comments and questions. Unless otherwise noted, your Submission should either be a technical support question or a technical support answer. Constructive feedback about product features is welcome as well. If your Submission contains the phrase "I'm sorry for the rant, but…" you are likely in violation of this policy.

I never said I was a moderator, I simply said I was going to report your post to one. You have been advised on these forums before that Apple does not read or participate in these forums. If you want to communicate to Apple please do so on the appropriate form of communication which is www.apple.com/feedback

Yeesh!

I don't ever recall being "Advised" on these forums before! Since I can't respond directly to you, I will no longer post on this thread, I have far more legitimate concerns than you seem to have with me, therefore please go ahead and report my "Breech" of whatever you deem to see fits, within this forum. I will be talking to Apple with any concerns or inconvenience I have experienced, I may post again on this forum when I am back on my old machine after the repair. In the meantime I am done wasting other people's legitimate concerns with the exact same problem that I have. The fact that we are discussing ethics means that the original topic of this thread has been lost. I do however object to being "moderated" by one who claims not to be a moderator, but that is my own opinion, and I don't wish to discuss ThaD any further, please Report, Don't reply, (Like I just did... sigh)

Take it easy, I think markfrommississauga is entitled to feel frustrated - there are a lot of very frustrated people in this post that are completely entitled to feel that way. I completely agree with him - this will cost my wife earnings, this is specifically what we did not expect from a very expensive Apple product.

markfrommississauga wrote:

Please tell me the exact area of the "Terms of Agreement" that I have gone against?

You received an email when your post was removed, it contains the reason why your post was removed, perhaps read it?

markfrommississauga wrote:

Please tell me the exact area of the "Terms of Agreement" that I have gone against?

"You received an email when your post was removed, it contains the reason why your post was removed, perhaps read it?"

I wish there was a way to message people directly instead of posting more off topic material here. I have not received an email and my post has not been removed (yet), Perhaps we can get back on topic?

Thank you

markfrommississauga wrote:

markfrommississauga wrote:

Please tell me the exact area of the "Terms of Agreement" that I have gone against?

"You received an email when your post was removed, it contains the reason why your post was removed, perhaps read it?"

I wish there was a way to message people directly instead of posting more off topic material here. I have not received an email and my post has not been removed (yet), Perhaps we can get back on topic?

Thank you

Perhaps that is true, however to-date your posts have only been to rant which is off-topic.

I have read the post where you pointed out to me the guidelines, I then tried to stay away until there was an irrelevant posting which I felt I needed to reply to, I have continually asked that we drop this, and go back on topic. If this is indeed another "Rant" than aren't you and the other person "Ranting" by replying.

I want to stay on topic as much as the next person!

I am hoping to post again on this thread Only when my iMac is back from Repairs. I am familiar with the Terms of use and wish to refrain from any more discussion that is not on topic: Design fault? 27" 2013 iMac stand just gave up!

Please everybody ignore me and continue.

Thank you,

Same thing just happened to me. 27in iMac 2013. I wonder if someone plotted out when these issues were reported along a timeline. the graph would probably look exponential. Disappointed apple. I have a large project until June so I probably won't bring it in until its finished.

I had the same issue happen to my iMac. Loud snap and iMac tilts all the way down. Will no longer hold at a higher tilt. I have an appointment later today. I will update here with any information that may be useful. I am a few months out of warranty at this point.