Design fault? 27" 2013 iMac stand just gave up!

Happened to me after the 2-year warranty had expired by a few months...

iMac (27-inch, Late 2012)

3,4 GHz Intel Core i7

16 GB 1600 MHz DDR3 (Crucial)

NVIDIA GeForce GTX 675MX 1024 MB

1TB SATA drive

I took my iMac in on Wednesday and provided the Genius Bar attendee the information provided in this thread that other owners received a free repair as it appeared to be a design/part defect. I also provided the SKU's for the part and labor that was utilized by others on this thread. The Apple employee was appreciative for the research brought to him. I was cheerful but firm that I expected the repair to be completed at no charge. The Apple employee agreed. I got a call late on Friday afternoon letting me know that my Mac was ready to pick up. Good as new. No Charge for the repair even though my Mac was purchased back in February of 2014 and I never bought an AppleCare contract for this computer.

Thanks to the community for keeping this thread alive and providing the 'secret sauce' to getting this obvious design flaw fixed. Thanks to Apple Computer for making an insanely great computer and for great customer service!

Well this happened to mine today !!! I bought it in February 2014 from an official reseller ( Liverpool ) here in Mexico. Does anybody had this problem here in the country ? I want to fix it so i can sell it asap.

Same here in Montreal. I went to the Genius Bar, no problem, free repair within a couple of days under the "quality program" 😉

They managed to fix mine the same day but they told me it would take up to 14 so I went home only to get a call to say it was ready. shame, if they had told me it could have been done straight away I would have waited but I was still pleased to get it back so quickly. All free too.

I have the same issue on my iMac which is also out of warranty. I have an appointment scheduled at the Leawood store for Wednesday. I hope I have the same luck you did!

I just went to an Apple Store in Altamonte Springs, FL yesterday, they told me there is no "quality program" for this problem, and that I will have to pay something around $120 to fix my stand. I'm going to try another apple store.

Same thing just happened to my 27-inch late 2013 iMac. No AppleCare, so I'll try my luck with Apple as soon as I find a time I can be without it for a few days.

Same problem. Late 2013 iMac stand gave out today. It's no longer under warranty and not covered by Applecare, so I've jammed it at an acceptable angle. I thought Apple was a quality-based company especially considering the price you pay for their products. I'm not too pleased to find so many people with the same issue. This must be a design fault and as such Apple should stand up, accept responsibility and repair for free.

isb157 wrote:

Same problem. Late 2013 iMac stand gave out today. It's no longer under warranty and not covered by Applecare, so I've jammed it at an acceptable angle. I thought Apple was a quality-based company especially considering the price you pay for their products. I'm not too pleased to find so many people with the same issue. This must be a design fault and as such Apple should stand up, accept responsibility and repair for free.

Oh quit your whining and being a poor victim, take the machine in to an Apple Store and ask for the repair then just get on with it!

I'm a brand new (yesterday) Italian member of the ******* club, with another 27 late 2013, and really can't believe there's not an exchange/repair program for that!

I already started collecting all the pictures with all the "solutions" found (mine is a little ball for dogs...) and I can guarantee Apple that - as journalst and social media expert - I'll do my best for the deserved... "promotion" worldwide!!! :-(

<Edited by Host>

Thanks for chiming in and it ***** that it happened but I am not sure about your claim that there is no repair program. Many of us here have indeed had a free, out-of-warranty repair performed that includes an improved part that should prevent a recurrence. If you have been denied a repair, perhaps refer them to this thread because there is plenty of evidence that there is indeed a quality program in place for this issue. Good luck!

Thanks Scott but, maybe, the "quality" program here is different... Because I also tried to refer the Italy's customer service to this thread but nothing... Wait and see!!

That would indeed be very disappointing and unfair. I would definitely try to escalate as far as possible. If all else fails, there is always the hail-mary email to Mr. Cook... though only as a last resort.

Update: My iMac was repaired and returned to me with no hassle or charge whatsoever. It was a year and a half past warranty with no Apple Care.