Design fault? 27" 2013 iMac stand just gave up!

Thanks for the comment, the duck is located under the vent, such as a rubber material do not scratch the area. Hopefully the new part is of better quality than the previous one, is not for the money but for the first time must use premium materials and if they make a mistake inform all users without having to wait for the break. That says a lot about a company ...

Hello All

This has just this very second happened to me...just out go guarantee

£ 2,300 on a mac now screen being held upright with a toilet roll !!!!

well do apple for superior build

Kind of expected more

Same thing just happened to me. I had packed up my iMac in the original box, as we just moved, and when I took it out, as I was carrying it to the desk, I hear a loud "crack" and when I set the computer down, it won't stand straight. I little peeve about this. This was an expensive purchase, and I'll try to track down when I bought it. I'm guessing it's just over a year old. Very disappointing.

Good points... I got applecare on my macbook but water spilled on it within the first year which completely voids AppleCare, so there went that pipeline. My macbook pro didn't start really screwing up until after AppleCare expired anyway, turns out, so the water was a non-issue.

In this case, the computer was bought for me by my advisor via a university grant. I probably could have bought AppleCare on my own when I first received it, but given how easily AppleCare is voided I didn't really see the value.

I did buy squaretrade insurance for my iPad, which covers things that are actually likely--like cracked screens and water damage. My plan is to get that next time I buy a computer.

The main point of my first post was to A) vent my frustration and to B) add my name to the list, since it seems from these forums that this thread, and the many number of people who have reported this problem on this thread, is the reason some manage to get it fixed for free.

Well my late 2013 27" iMac has gone crack. It scared the life out of me! I guess i'm on the phone to Apple tomorrow or booking a genius appointment. What fun.

I think I bought mine in September 2013 actually so it is out of warranty and alas i've no applecare. Ce la vie, least it can be fixed though. I'm going to make sure they know of this thread and EU Quality of Standards Laws so hopefully I won't have to pay!.

faulty_imac wrote:

Good points... I got applecare on my macbook but water spilled on it within the first year which completely voids AppleCare, so there went that pipeline. My macbook pro didn't start really screwing up until after AppleCare expired anyway, turns out, so the water was a non-issue.

You could have requested a refund on the un-used portion of AppleCare, Apple does do that. Also, spilling water is considered abuse and AppleCare does for Macs does not cover abuse. AppleCare + for IOS devices does have some additional coverage though.

faulkan wrote:

A part that consistently fails IS a design fault. Who in their right mind is going to use a plastic retainer to hold back a heavy duty spring?

Good argument, if you have any evidence of consistent failure.

Hello richadams,

unfortunately it's the truth here. The older macs still work indeed, but that was in the old days. My opinion about Apple care is that you have to adress out your selve what's wrong with the products in forums while apple knows the problems. But most important: these machines must work for at least 3 or 4 years without problems. You pay the price for that.

I didn't work on pc ever because of the silly interface and the dull imago. But i don't notice so much difference (besides of the os that is still ugly). It's very plug and play, and it is blaming fast, faster than any mac pro for 1/3 of the price.

Hi hvdwoerd. I understand where you're coming from. When something doesn't work as expected it is frustrating.

However once you've had the "pleasure" of working with a Windows PC, a flaky hinge will quickly seem like a minuscule annoyance. "Plug and play" they are not. 🙂

Best of luck!

OH no! That's really weird that they would replace it with the same weak part, if that's what happened. I'm hoping that by now, they have made a sturdier piece as I'm going to have my first round done and hope not to have anything happen after Apple Care is up..

R

Oh I plan to... once my schedule clears up and don't need my iMac for a while, I will make an inquiry. Just didn't know if there were any alternatives. If it's simply a parts issue, perhaps I could easily replace it myself? I did see a YouTube video that showed how you can remove the stand from the display. Did anyone go to Apple and have it fixed without AppleCare? If so, how much did that cost? Seriously, my AppleCare just expired 2 months ago (paid for AC for 2 years and didn't extend it).

Thanks for getting back to me!

I just spoke to an authorised apple repair shop and they said the parts are not available to them, and they use the same system that Apple make available to everyone for parts. My Apple care has just run out sadly. Honestly I am not too fussed about having to pay for the repair, just disappointed to have to deal with what seems like a design flaw with such a good machine. I will take you up on your advice, I am pretty sure it is good advice, and keep you posted. I may call Apple back first just to tell them they sent me on a wild goose chase!

Thanks again.

josemmrr wrote:

If I pay for this, is there any guarantee that this will not happen again in three, six, or ten months? I guess not

No, there is never any guarantee on things like this, as it has only been encountered by a handful of users and the other tens and tens of millions of iMacs out there have never reported the issue. I would think that you would be very unlucky for it to occur a second time.

Cheers

Pete

Ha yes, I have had the same experience. I heard a loud crack noise last night & couldn't figure out where it came from...until this morning when I turned the computer on. The screen just hangs...sadly looking downward :-/

Thank you for your patronising response. It is actually very helpful for Apple users to be aware of how big the problem is, therefore it is essential people add weight to an ongoing issue on forums like these, regardless of the action they choose to take. There was an observation, not a complaint.

Please read a person's post before replying.