Design fault? 27" 2013 iMac stand just gave up!

Italy always "special" unfortunately, also Apple side...

This happened to me twice!!

I can't believe it, we bought two 27" iMac in Feb 2015 together, one the hinge broke 2 months before the warrant is over and the second one few months after the warranty, apple care said there will be a charge since it's out of factory warranty. What's going on? This thing is expensive, why can they be better quality? People who fixed this issue for free, would you please tell us how you done it? I been on the phone with apple care for hrs already. This is what I used to keep my monitor up, but it's sad since it's only a little bit over a year and it's a beautiful designed....too bad everyone have to think of a way to keep it up. Shame on you APPLE!!!

I have the same problem on both of the iMac I got at the same time.

I live in Los Angeles, called Apple Care, they told that they noticed this problem with the 27" iMac due to the weight of the monitor so they offer to fix it for me for free. I got this iMac late 2013 and it's ridiculous that both of the iMac that I bought have the same problems just few months apart. If they don't fix it for me for free, it would have cost me around $70 to get it fix.

Same thing just happened to me. Didn't touch the (late 2013) iMac. Heard loud cracking noise. Screen tilted down. Wouldn't tilt back up. Just scheduled Genius Bar appointment for tomorrow night.

Our iMac just did the same thing. Loud crack and then tilted forward. I guess we will have to take it in.

call Apple they will fix it for you.

just happened to me too today....not working on it, heard a loud snap...and the screen is now droopy...ugh!

Adrian has to order the part. They'll call me back. She was not surprised. It's covered under Apple are.

I Got mine fixed today, I told them it happened to both of my Mac that I bought at the same time, the Genius Bar said they never heard of this is an issue, it's really rare. I said to him he should go read their apple communities!

call Apple, they will fix it for you!

can confirm, this is an issue apple will take care of.

i have a 27" iMac (2013) that I purchased refurbished 14 months ago. hinge broke out of warranty, i called tech support who bumped me up to a supervisor. initially, he said this would be an out of pocket repair, but when i asked for a quote he went to check and came back to let me know this is an issue with my specific model, and that apple will repair it.

YMMV, but worth calling to check before heading to genius bar.

Thanks everyone for your replies! I have an appt to have this repaired..the part is preordered..and it will be no charge! Yay!

Hey It just happened to me, same thing , loud crack slump, late 2014 IMAC 27 inch

off to the genius bar.

The part came in. It took me a week to bring the iMac to the Genius Bar, since I rely on the beast for my work. They said the repair would take 3-5 days. They got it late Saturday morning. They called me to say it was done late the next day. All is well, and Apple has again exceeded expectations.

Happened to me too (iMac 27 inch late 2013). Repaired under warranty.

It is fine when I tested the hinge on pick up at the store. I was told the machine was diagnostically tested after the repair.

However, when I switch on at home, the display is now somehow pixellated, and the display preference only has 1280x720 (i.e. 720p) as the only "Scaled" option. It was previously 2560x1440 (default).

I phoned the apple store, and the advisor asked me to re-install OS X which i have done but still the same. He said phone again tomorrow if doesn't work.

As the store is quite a distance away, I am hoping to get this sorted without doing another 2 hour trip.

Any suggestions?