Design fault? 27" 2013 iMac stand just gave up!

On a lighter note: I'm wondering if the trip to Tripoli through Hizbollah territory in southern Lebanon is as dangerous as driving through the notoriously crime ridden city centre of Johannesburg? Maybe if they're Apple fans the Hizbollah guys might give you and your iMac safe passage! (tongue in cheek of course)

Please refrain from posting unnecessary comments. I understand how the forum discussion works. After reading the first few pages of responses, and then the last, I feel I have what I need. This was an important first step in understanding the nature and scope of the issue - and it is important that I publicly count myself among the affected users. This, along with my candid thoughts on the matter should help Apple do better in the future. I will post an update about how or if the issue is resolved.

denversm wrote:

Please refrain from posting unnecessary comments. I understand how the forum discussion works. After reading the first few pages of responses, and then the last, I feel I have what I need. This was an important first step in understanding the nature and scope of the issue - and it is important that I publicly count myself among the affected users. This, along with my candid thoughts on the matter should help Apple do better in the future. I will post an update about how or if the issue is resolved.

Wow, you do have an attitude! Well here's to you.

Good Luck, because posters like you get very little help, especially if they don't bother reading threads. 😝

Oh, and please refrain from posting unnecessary comments.

Much appreciated.

Pete

Peter, you have been told repeatedly both in comments that remain and especially in those that have been deleted: your presence in this thread is disruptive and unwelcome. You needlessly antagonize posters and even insult people, as shown above. We have every right to post about our experiences. Maybe you could address yourself to some other thread where you are able to make a positive contribution, because you have proven utterly incapable of doing so here.

Oooh. I'm glad to hear it. And come to me... that's an amazing thought. I'll certainly see if that's an option. I was sitting here trying to work out how in the world I was supposed to park and cart this sucker however many blocks to the Apple store. Yep, I'll be calling support and inquiring about that as an option. I appreciate the reassurance and the suggestion. I hope your repair is smooth.

This just happened to my work iMac. Exact same scenario - sitting here working, didn't even touch the machine, and suddenly a snap and my screen lurched forward. Not sure how IT is going to handle this, as I can't really afford to be down right now, but it's making it very difficult to work as I'm a rather tall guy and the screen is now facing downwards.

Seems possible that this might indeed point to a design flaw and not merely an isolated defect, but then again my observations are purely anecdotal – only Apple has the numbers to know for sure. Hopefully I can get this fixed quickly without much downtime.

Well this happened to mine today !!! I bought it in February 2014 from an official reseller ( Liverpool ) here in Mexico. Does anybody had this problem here in the country ? I want to fix it so i can sell it asap.

You are really out of luck: They discontinued the Late 2013 model on June 18th, 2014 - you must have received the very last one...

And I agree with you: I made a Carbon Copy of the Hard Drive, erased it, brought it to Apple and reinstalled everything. But in times of password managers on my Mac (and pictures that US Citizens consider inappropriate) I would not give it to the store either.

Many thanks! I will take my iMac to Braehead - you can park there, Buchanan Street is pedestrianised.

This is at it should be - but is not the info I was given uyesterday.

I am grateful for your help.

I have August 2014 model and it happened to me as well. If the replacement part is the same, it will last 2-3 more years. Maybe then the new releases will be better built and faster. So if it brakes again, get your self a new iMac.... 😉

Please don't wait til it goes green, buy a new bagel after 6 months $1.00. So you have $2.00/year expense. I am using expired credit cards, so I am saving $2.00. I have another iMac 27" that is 2012. It was very well built mechanically.

Greetings from south Switzerland! My iMac (27-inch, Late 2013) just cracked too. Of course, it's out of warranty and never had AppleCare. Tomorrow I'll see how much the repair will cost. I need to take it to an Authorized Shop, because we do not have any Genius-Apple Stores here.

GraftonTV wrote:

I would love to know how those without Apple Care were able to get their screens fixed. We had TWO Imac 17" do these within two weeks of each other. They were both purchased at the same time. This has to be addressed and covered regardless of Apple Care. It is a design flaw and nothing less in our option, and Apple should recognize and remedy the issue.

17" iMacs were never affected. Perhaps you should proof your text before posting.

EDIT: Glad you fixed your goof.

I have the same issue. Was probably my housekeeper. I found a simple fix that is fun;

1. Purchase bottle of wine (red/white) with "cork"

2. Open bottle of wine "not" destroying or discarding the cork

3. Enjoy bottle of wine

4. Take cork from bottle of wine and place it in the hinge behind screen

5. Postion screen to your liking

6. Purchase new bottle of wine

Great solution with the wine cork. Just don't understand why do you need 2 corks? Do the corks last a short time, like the plastic hinges? Do you have a solution for a beer drinkers, because I don't drink wine. LOL