How do i Undo 'silence calls when phone locked'

christopher1971 wrote:

I'm having he same problem. My iPhone 6 Plus won't ring when screen is locked. What did u do to fix yours?

Are you saying you tried all the suggestions in this thread and none of them worked? If you haven't tried them, now would be a good time to read the thread and try them out.

There is no such setting. The closest setting is Do Not Disturb mode. If DND is enabled the phone will only ring for VIP calls (those in your Favorites list) when the phone is locked. You can optionally set it to ring if the same number calls you twice in quick succession. Go to Settings/Do Not Disturb to see your options.

what did you do to fix the problem?

currently on the Do Not Disturb page

Manual is off

Scheduled is off

Repeated calls is on

Silence is checked for Only when phone is locked

i want mymphone to ring when it is locked

as my employer requires a passcode lock on our phones

please help

thanks

hiltalk wrote:

As you keep saying but DND IS OFF.

If DND is turned off, the other settings under DND for when the phone should be silent have no effect on the phone's behavior.

Check to see that the mute switch (the little slider above the volume buttons) is not engaged. Check the volume level.

There is such a thing because mine is doing this same thing on my iPhone 7 plus. The dnd is off but the "silence only when phone is locked" is checked and I get no alerts, ringtones, or even my alarm clock to sound when the phone is locked. There is no moon on my screen. I can't figure it out.

If DND is turned off, it doesn't matter if that feature is checked or not. That feature only matters when DND is enabled.

Check to make sure that you haven't accidentally enabled the mute switch on the side of the phone just over the volume buttons.

I also have this issue with my 6s, all my contacts frustrated as I am not able to reach, I thought its service provider problem but even after changing service provider this issue still continuing, reset all settings just now, now the repeated calls button checked ON by default, seems this is the workaround, as I could test it by locking and after few min tried with other phone, the first call dropped but the autorecall could connect, saw one missed call notification still as the autorecall on other phone was set without time delay it dialled back. I see so many coming up with the problem faced by them on this matter, hope Apple support will come up with some solutions

gannbhat wrote:

. I see so many coming up with the problem faced by them on this matter, hope Apple support will come up with some solutions

If you think you have a defect in your phone, either hardware or software, you should let Apple know.

Lawrence Finch wrote:

IdrisSeabright wrote:

As that's not a word in English, it's still not clear what you mean. Did you mean "Voila!"?

"Voilà" isn't English either 😉

Well, that's debatable. It is, indeed, a word of French origin. However, as about 80% of words in English are borrowed and "voila" is found in the Merriam-Webster dictionary and the Scrabble dictionary, I'm going to make the case that it's now an English word. 😉

I have tried everything in this thread: toggling the mute above volume, turning off Do Not Disturb, rebooting my iPhone 7, Allow calls from everyone, but there is still a blue check next to Only while iPhone is locked. My only choices are Silence Always or Only while iPhone is locked. I've checked in Control Center to allow Access on Lock Screen, I've toggled the little moon off and on...everything. Now I am trying to just have no lock on my phone, which is dangerous but I can't keep missing calls! Unless anyone has another idea, it's back to the phone store, but as I live in Europe that is miserably difficult.

KMBrown1 wrote:

I have tried everything in this thread: toggling the mute above volume, turning off Do Not Disturb, rebooting my iPhone 7, Allow calls from everyone, but there is still a blue check next to Only while iPhone is locked.

There are two choices under Settings>Do Not Disturb>Silence: Always and Only When Phone is Locked. One of them has to be checked. You cannot uncheck them both. But this is the important thing: that setting only matters if you turn on Do Not Disturb. If Do Not Disturb is turned off, that setting does NOTHING.

If you have Do Not Disturb turned off and you do not have the mute switch enabled, something else is causing you to not hear your ring tone.

Do you have a case on your phone? If so, take it off and check the mute switch again. Some cases cause the mute switch direction to be reversed. Some cases that don't fit well push the mute switch to engaged when the case is on.

One other thing to try. Go to Settings>General>Accessibility>Assistive Touch and turn it on. Then, tap the white spot that appears on the screen of the phone. What does the icon ad the the 12 o'clock position say? It looks like a bell. If it says "Unmute", tap it. Once you've done that, you can turn Assistive Touch back of if you want.

Thank you, I missed that the first time I read your message. I did add the Mute bell to the Assistive Touch feature and made sure it was unmuted. It did not work. In desperation I hit on the idea of "resetting all settings" under Settings > General > Reset. Now all my sounds are working again, including the ring. Phew. I've never had that happen before! Thanks for all the advice.

KMBrown1 wrote:

Thank you, I missed that the first time I read your message. I did add the Mute bell to the Assistive Touch feature and made sure it was unmuted. It did not work. In desperation I hit on the idea of "resetting all settings" under Settings > General > Reset. Now all my sounds are working again, including the ring. Phew. I've never had that happen before! Thanks for all the advice.

Reset all settings is a bit of a nuclear option but, sometimes, it's worth it. Glad you got things working again!

Lawrence Finch wrote:

Amazing! That advice has only been posted a few times in this almost 5 year old thread. I guess one more doesn't hurt.

I figured pictures were a fine addition. It's not as if people read the actual words people post.