How do i Undo 'silence calls when phone locked'

I have tried everything in this thread: toggling the mute above volume, turning off Do Not Disturb, rebooting my iPhone 7, Allow calls from everyone, but there is still a blue check next to Only while iPhone is locked. My only choices are Silence Always or Only while iPhone is locked. I've checked in Control Center to allow Access on Lock Screen, I've toggled the little moon off and on...everything. Now I am trying to just have no lock on my phone, which is dangerous but I can't keep missing calls! Unless anyone has another idea, it's back to the phone store, but as I live in Europe that is miserably difficult.

KMBrown1 wrote:

I have tried everything in this thread: toggling the mute above volume, turning off Do Not Disturb, rebooting my iPhone 7, Allow calls from everyone, but there is still a blue check next to Only while iPhone is locked.

There are two choices under Settings>Do Not Disturb>Silence: Always and Only When Phone is Locked. One of them has to be checked. You cannot uncheck them both. But this is the important thing: that setting only matters if you turn on Do Not Disturb. If Do Not Disturb is turned off, that setting does NOTHING.

If you have Do Not Disturb turned off and you do not have the mute switch enabled, something else is causing you to not hear your ring tone.

Do you have a case on your phone? If so, take it off and check the mute switch again. Some cases cause the mute switch direction to be reversed. Some cases that don't fit well push the mute switch to engaged when the case is on.

One other thing to try. Go to Settings>General>Accessibility>Assistive Touch and turn it on. Then, tap the white spot that appears on the screen of the phone. What does the icon ad the the 12 o'clock position say? It looks like a bell. If it says "Unmute", tap it. Once you've done that, you can turn Assistive Touch back of if you want.

Thank you, I missed that the first time I read your message. I did add the Mute bell to the Assistive Touch feature and made sure it was unmuted. It did not work. In desperation I hit on the idea of "resetting all settings" under Settings > General > Reset. Now all my sounds are working again, including the ring. Phew. I've never had that happen before! Thanks for all the advice.

KMBrown1 wrote:

Thank you, I missed that the first time I read your message. I did add the Mute bell to the Assistive Touch feature and made sure it was unmuted. It did not work. In desperation I hit on the idea of "resetting all settings" under Settings > General > Reset. Now all my sounds are working again, including the ring. Phew. I've never had that happen before! Thanks for all the advice.

Reset all settings is a bit of a nuclear option but, sometimes, it's worth it. Glad you got things working again!

Lawrence Finch wrote:

Amazing! That advice has only been posted a few times in this almost 5 year old thread. I guess one more doesn't hurt.

I figured pictures were a fine addition. It's not as if people read the actual words people post.

Hi All,

Check this. Change back this button to its original position and everything's good to go.

There is no such setting. The closest setting is Do Not Disturb mode. If DND is enabled the phone will only ring for VIP calls (those in your Favorites list) when the phone is locked. You can optionally set it to ring if the same number calls you twice in quick succession. Go to Settings/Do Not Disturb to see your options.

You COULD just turn off Do Not Disturb.

It's on the Control Panel. The icon with the moon in it.

Thanks, and I'm happy the problem is resolved.

what did you do to fix the problem?

currently on the Do Not Disturb page

Manual is off

Scheduled is off

Repeated calls is on

Silence is checked for Only when phone is locked

i want mymphone to ring when it is locked

as my employer requires a passcode lock on our phones

please help

thanks

Turn do not disturb OFF

So you'll know. Make sure just above DoNDisturb in Settings that Control Center is allowing Access on Lock Screen